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VI
Customer Assistance
This page is placed as a source of contact information for any possible queries that may arise.
Have questions
Trouble getting the evaluation board set up
Technical questions
Configuration questions/problems
Technical operating problems
Need documentation
GSM data module Customer Support Center is ready to assist you on integration issues
Help desk phone number is:
Email : GSM support-BSG041@email.mot.com
At Motorola, Total Customer Satisfaction is a top priority. If you have a question, a suggestion or a concern
about your Motorola D15 product. Motorola wants to hear from you.
Please contact the Motorola Cellular Response Center by Fax on +44 (0) 131 458 6732 or use one of the
local phone numbers in the following countries for general product inquiries.
Austria
Belgium
Denmark
Eire
Finland
France
Italy
Luxembourg
Netherlands
Canada
Accessory items available to aid the developer.
S9002A
Kit contains:
Hardware
Antenna adapter cable
Flex cable, 36 line ZIF
Flex cable, 30 line ZIF 30-85717G01
Chip SIM card, phase 2 81-02430Z04
(On the SIM card supplied with the developers kit, if when using them the pin number is requested, it will be
0000)
Manual for the handset with details of the menu structure is available from the
Accessory individual items
SYN6962A
SYN4937A
SNN4018A
SMN4097A
HFK9300A
These can be ordered from the Motorola Distribution Center in Flensburg Germany, Contact:
Phone +49 461 803 1515
d15 Modem Integration and Application Developers Guide version draft 0.53
+972-3-5684040
0800297246
Norway
0800 72 370
Portugal
4348 8005
Sweden
01 402 6887
Switzerland
0800 117036
UK
0 803 303 302
Honk Kong
02 696 333 16
People's Republic of China 86 10 68466060
0800 21 99
Singapore
0800 022 27 43
United States of America
1 800 461 4575
Developer Kit
01-85702G03
30-85720G01
30-85717G04
Headset
Headset
Speaker
MIC
DHFA Digi Answer
Fax +49 461 803 1300
22 55 10 04
21 318 0051
08 445 1210
0800 553 109
0500 55 55 55
852 25063888
65 4855 333
1 800 331 6456
Antenna
85-09397T03
Handset
SCN5000A
HUC
SYN7898A
BD, evaluation
FTN8071A
Customer Support Center.
Page 9 of 181
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