Troubleshooting; A Few Words About The Usb Interface; Troubleshooting Table; Service Contact In Europe - Sony External USB User Manual

Troubleshooting

Problems installing or operating the CD-RW drive? Please review:
Has the prescribed installation procedure been followed?
Please verify the power supply cable is attached to drive and that the
tray responds to the eject button.
See the "Troubleshooting Table" section below.

A few words about the USB interface

Because the USB interface allows for connection and disconnection while
the computer is running, it is easy to overlook whether the unit is
connected. Please assure the unit is connected before conducting other
troubleshooting steps.

Troubleshooting table

Symptom Question
Cannot access the Are both ends of the
device through USB connected?
software?
Power switched on?
Power cable connected?
No free USB port
20 Troubleshooting / Specifications
Actions
WINDOWS: Use the Device
Manager in the Windows Control
Panel to verify the drive is "seen".
MAC: Use the CD Software to
verify the drive is "seen".
Once the connections are verified
restart the computer.
Always verify that cable
connections are seated properly
by taking the connector off and
reseating. Improper connections
are the most common point of
failure with peripheral devices.
Purchase a USB hub
(powered version preferred)
Service contacts in Europe
Should further support or service be required, please contact the local
technical support professionals.
For Europe (German or English) contact the hotline at:
Tel.: +49 (0) 2389 - 951047 or SONY-HOTLINE@SUPLIE.COM
(Monday – Thursday, 8:00 am – 4:30 pm / Friday, 8:30 am – 2:00 pm)
For DK, N, SW & FIN, please call: Tel. +47 (0) 6281 8666
(Monday – Friday, 8:30 am to 4:00 pm Norwegian time)
Within the UK, please call: Tel. 0870 900 8166
(Monday – Friday, 8:45 am to 5:00 pm)
For France, please call: +33 (0) 155 870 866
(Monday – Friday, 9:00 am to 6:00 pm) or E-Mail: sony_hl@nati.fr
For Italy: Tel.: (+39) 02-61838500
(Monday – Friday, 8:30 am – 12:45 pm and 2:00 pm – 4:30 pm) or
e-mail: servizio.consumatori@ccmail.eu.sony.co.jp
All this information and more can be downloaded at:
http://www.sony-cp.com/cd-rw

Specifications

General
Data transfer rate
Sustained
Burst
Environmental conditions
Humidity
Atmosphere
Temperature
Non-operating / Storage
Temperature
Mass
Dimensions
Design and specifications are subject to change without notice.
6X max (900 kB/s)
1.2 MB/s
10% to 90% (Max. wet bulb 29°C)
Non-condensing
5° C to 45° C (41° F to 113° F)
-30°C to 50°C (-22° F to 122° F)
2.24 kg
205 x 66 x 277 mm
Specifications 21