Maintenance - IRIS Touch 2 Engineering Manual

10.

Maintenance

There is no requirement for any onsite maintenance on the IRIS Touch
If engineers want to carry out a maintenance inspection please perform the following:

Confirm the status of the IRIS Touch unit.

Clear any faults on the dialler.

Reflash IRIS Touch software to latest version.

Test the configured communication paths (Ethernet / GPRS / 3G).

Perform full test of alarms from the alarm panel and confirm these are received at the monitoring centre.
The IRIS Touch dialler will give a visual indication of the current system status via the SYS LED. If this is yellow
constant the current setup of the dialler is reporting OK, yellow flashing
trouble events.
To further investigate any faults or to perform checks, the IRIS Touch dialler gives engineers the option via the touch
screen, to see current faults, reflash to latest software and perform communication path checks.
Engineers will need to touch the screen to exit the screen saver mode and should now be presented with the
welcome screen. Engineers will now see the option indicating status and the option to enter the installer menu. The
engineer will now be able to perform the following checks:
Confirm Current Status
The IRIS Touch dialler will indicate "Status – ok" if the current dialler setup is all working correctly, and if the status is
showing "Status – Trouble" the dialler has a trouble reported.
To view the reported trouble click on the "Status – Trouble" option then "View Trouble Report".
Check Software Version / Reflash
The engineer will need to go into the settings menu and then select the 'Reflash' option.
option which could be during installation or maintenance, the engineer will be required to change the password as
required for EN50136-2 compliance. Please record the password on the installation documentation.
Enter the correct reflash password and you will then have the following options.
The reflash will take up to 15 minutes if via GPRS/3G and approximately 2 minutes with the Ethernet connection. Once
completed the dialler will reboot and switch to the new software. All configurations are saved and there is no need to
reconfigure the IRIS Touch.
Note: During the reflash process please do not remove power until dialler has completed and reset.
Communication Paths Checks
Test Alarm Panel Alarms and Communication to ARC
Depending on the monitoring centre (ARC) engineers will now be required to perform alarm test and possibly other
tests to the ARC. Before the engineer leaves site get confirmation from the ARC that all is working correctly.
Page 32 of 36 IRIS Touch
Engineers can now see the current system troubles that are being reported and then look
to resolve these issues. For further information please refer to the
Report".
The Chiron Reflash server IP address will already be setup under the 'Reflash IP Address'
but if using an alternative Reflash IP address then change the IP address.
Once you have the correct reflash IP address entered press the 'Reflash Now' to connect
to the server and check if there is a later version, and if there is, it will start to reflash.
The engineers can test the communication paths for both polling and alarm
communications using the 'Test' option in the Main installer menu, this will test all
configured communication paths.
Please refer to Section 8.3 "Test"
Engineering Manual Version 1.5
.
means the dialler is reporting some
for more details.
Section 9 "Trouble
On first entry to the reflash