Fanvil X7 User Manual
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Fanvil X7 User Manual

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Fanvil X7
User Guide

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Summary of Contents for Fanvil X7

  • Page 1 Fanvil X7 User Guide...

  • Page 2: Table Of Contents

    Contents Connecting your new handset How to add the feet to the phone How to connect the network cable to the phone How to connect the receiver to the handset How to connect the power supply Getting to know your new handset Handset layout Keypad buttons LCD Coloured Display...
  • Page 3 Bluetooth How to setup your Bluetooth Headset to the handset Faulty Handset and Replacement Part Fault and Solutions...

  • Page 4: Connecting Your New Handset

    Connecting your new handset When your phone arrives, please make sure that everything listed below is included. GXP 2130/2140/2160/2170/2135 phone In the box Base unit Receiver Curly Cord Power Adaptor Ethernet Cable Base Stand Grandstream Quick Start Guide If anything is missing, email customerservices@vivivoip.co.uk who will look into this. Firstly, insert the stand into the highlighted slots on the back of the phone.
  • Page 5 Now you need to connect the Ethernet cable from your Router/Switch to the LAN port on the back of the phone, highlighted in red below. If you are limited on network ports, and need a con- nection for your computer, then you connect an ethernet cable from the PC port of the phone to your PC.
  • Page 6 Once the receiver is connected you can power up your new handset. Insert the power cable into the base unit and plug it in. The handset will power up and show a loading screen on the display.

  • Page 7: Getting To Know Your New Handset

    Getting to know your new handset Here below is the layout for Fanvil X7, Please note that a lot of functions are all done through your new handset touch screen. The handset has a very minimal layout which we have detailed below the buttons that this handset uses.
  • Page 8 What do the keypad buttons do Key Button What it does 0 - 9, * & # Standard phone keypad, You can use # to start a call after dialling a num- ber. Line Keys 2 Line keys with LED lights can be configured with your SIP accounts Check your Voicemail (if message waiting indicator is flashing) Volume;...
  • Page 9 Sip Accounts and Lines Your new Fanvil phone will have 20 active lines on your handset. If you take the phone off the hook the LCD display will show you which account is active and you can dial out from that account.
  • Page 10 Your new Fanvil phone has a colourful LCD display which each series has a different screen display depending if your phone is idle or active, your new Fanvil phone does have few icons that you may want to get familiarise to yourself and also a few soft key menus that may help you if you need to redial or if you need to find IP address for your handset etc.
  • Page 11 Handset Icons Your new Fanvil phone has a lot of icons which you would need to familiarise yourself with, below we have included the icons and what it does. If your are unsure of any icons or need any further assis-...
  • Page 12 Icon Definition Hands Free Mode - If you enable the loudspeaker this icon will appear to say the call is in loudspeaker mode Headset Mode - This icon will appear if you answer the call using your headset that is connected to the device Handset Mode - When answering a call from the handset this will appear when you are on active call Mute - During an active call when you press the mute button it would mute the...

  • Page 13: Icons

    DSS Icons Icons Definition BLF - New Call BLF - Transfers - Blind Transfer & Attend Transfer BLF - Conference BLF - DTMF BLF - List Presence Voicemail Speed Dial Call Park Call Forward Function Key...
  • Page 14 Icons Definition Line DTMF DSS LED State Type Icons LED State Reason Grey Inactive Green On Line Ready Green Blink- Ringing Line Key Line is trying to register or regis- Red Blinking tration failed Red On Dialling or Line in use Yellow Blink- Call Holding Green On...
  • Page 15 Type Icons LED State Reason Gray Line is unavailable Green on Subscription Number is idle Presence Red on Subscription Busy or Dialling Gray Subscription unavailable Red on DND is enabled Gray DND is disabled Green Blink- Voice message waiting Voicemail Gray No new voice message...

  • Page 16: How To Make Calls With Your New Handset

    How to make calls with your new hand- To dial from your new handset First pick up the receiver Once the receiver is picked up the first line will go active - If you need to dial from the second VOIP account then press the second line button below Dial the number and then press the send key or dial key to start the call.

  • Page 17: To Redial A Number

    To redial a number First pick up the receiver by taking off the hook. Then press the redial button on the handset to redial the previous number dialled...
  • Page 18 To call a number from call log To view your call log please go to the missed call icon on your phone screen Then go to either ‘Received calls’ , ‘Missed Calls’ or ‘Dialled Calls’ touch it on the screen. You can scroll through this list and press OK to select one of the call records.

  • Page 19: Calling From The Phone Book

    Calling from the phone book To view your phone book go to contacts on your phone screen Once you have accessed the phone book, scroll up or down to find the number you are looking for. Press the OK button to select the number, then press OK again to call the selected number.

  • Page 20: How To Answer Calls On Your New Handset

    How to answer calls with your new handset When a call comes in to your phone The LCD display will show the number or extension of the caller. To answer a call, lift the handset off the hook. You can also answer calls by pressing the speaker button, and then the line button that is ringing...

  • Page 21: Multiple Incoming Calls

    Multiple Incoming calls If you are already on a call and another call comes through, then your phone will play a beeping tone to inform you that you have a call waiting. Press the flashing line key to switch to and answer the new call.

  • Page 22: Phone Function During A Call

    Phone function during a call Call Waiting / Call Hold Hold - Press the HOLD key (highlighted in blue) to place the active call on hold. Resume - When you put somebody on hold the screen will show that somebody is on hold. When you are ready to resume the call, press the hold key again...

  • Page 23: How To Mute The Microphone

    How to mute the microphone To mute the microphone during the active call you need to press the Mute key. After this, the caller will not be able to hear you. Press the button again to unmute. Please note, this does not place the call on hold, just prevents the other party hearing you.

  • Page 24: To Transfer A Caller

    To transfer a caller Blind - To transfer the caller to another extension without speaking to the other person first, press the Transfer Key on the screen, dial the number or extension you want to transfer to, and then press the Transfer Key again to send the caller to that destination. Attended - To transfer the caller to another extension or number and speak to the other per- son first before transferring the call, first press the Hold key then press the transfer key.
  • Page 25 How to setup BLF on your phone To setup the BLF on your phone first go to the VIVI portal and then go to Speed Dial Then choose the extension that you want to add busy lights too. Then type in the name and extension for each field you want and then click on Save and then you need to reboot the handset to see the changes.
  • Page 26 How to setup bluetooth on your new hand- On your Fanvil X7, you have the ability to connect a bluetooth headset to your phone so you can take calls wireless. Follow the step by step guide below to find how to connect your device to your phone Open the Menu and go to Basic, and then Bluetooth.
  • Page 27 To Access the Web configuration You can access the web configuration UI of your handset by typing it’s IP address into the URL bar of a web browser. The login details for the handset will be sent to you by our team if you need to access the phone.
  • Page 28 Also make sure that your headphone are compatible with the Fanvil handset as this is the cause of poor audio quality Phone is not ringing You may have DND on the handset. If you do, you’ll see an icon on the LCD display.
  • Page 29 I have changed my name Login to the portal and go to ‘Change Handset Name’ to check on the phone and it is not if the correct name is listed. If it isn’t, change the name and showing up click save. If it is correct here, then go to System Editor >...

This manual is also suitable for:

Gxp 2130Gxp 2140Gxp 2160Gxp 2170Gxp 2135

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