Jam Codes - Ricoh BRG-P1w Field Service Manual

6. Troubleshooting
SC Pattern
93400 D
SC Pattern
93500 D

Jam Codes

Depending on the paper jam location, the branch number (-xx) is displayed to identify the paper jam
location more precisely. The JAM code does not appear on the machine's panel display. Check it on the
printer driver's Status Monitor.
Here is a list of jam codes and what they mean. A separate list is provided for each machine.
Jam Codes
In the tables below "Action 1" and "Action 2" have the following meanings:
• Action 1. To be performed by the user on site, or at the service center to see if these simple
procedures solve the problem.
• Action 2. To be performed by the service technician at the Service Center. These procedures are
for the user at the work site.
Jam 1 Paper Feed Jam (Tray 1: Paper Cassette)
Paper Misfeed
Message
Remove Tray 1 and reset the paper. If there is any paper that is jammed remove it.
Cause Paper slipped, paper cassette not set correctly.
The registration sensor detected the leading edge of the paper, but the trailing edge
Details sensor failed to detect the trailing edge of the paper fed from the printer paper tray
within the prescribed time.
224
Error Name / Detection Criteria / Major Cause / Solution
HRB version not matching
Turn the main power switch off and then back on.
Error Name / Detection Criteria / Major Cause / Solution
The maximum number of sheets that can be printed by the prototype control
board has been exceeded.
Turn the main power switch off and then back on.