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®
Clean Phone
VoIP Telephones
Maintenance
WARNING
—This product can contain hazardous voltages. Always remove power to this
General Information
1. Inspect and replace frayed or cracked wiring.
2. Secure/replace loose wires and terminal lugs.
3. Remove corrosion from terminals.
4. Inspect fuse F1 on the VoIP Carrier PCBA.
Service
Contact a regional service center for a return authorization number (RA#) if the Clean Phone
telephone requires depot service. Equipment must be shipped prepaid to GAI-Tronics with a return
authorization number and a purchase order number. Repairs will be made without charge if the
equipment is under warranty. Please include a written explanation of all defects to assist our technicians
in their troubleshooting efforts.
Call 800-492-1212 inside the USA or 610-777-1374 outside the USA for help in identifying the closest
regional service center.
Troubleshooting
Problem
low volume
high volume
front panel push
buttons not operational
inputs not operational
outputs not operational
cannot make or receive
calls
no power indication
P:\Standard IOMs - Current Release\42004 Instr. Manuals\42004-470G.docx
05/19
station prior to servicing.
Table 6. Troubleshooting Chart
Possible Solution
Increase the volume level in the telephone's programming configuration.
Decrease the volume level in the telephone's programming configuration.
•
Verify the push buttons are properly configured.
•
Verify power is applied to the unit.
•
Check the input connections.
•
Verify the inputs are properly configured.
•
Check the output connections.
•
Verify the outputs are properly configured.
•
Check the LAN cable connection.
•
Verify that power is applied to the unit.
•
Verify the LAN parameters are properly configured.
•
Verify the telephone has been set up on the network.
•
Check the power connections.
•
If using PoE, check the operation of the PoE equipment.
Pub. 42004-470G
Page 13 of 15
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