Samsung DCS-816 General Description Manual page 31

SAMSUNG
DCS-816
Toll Restriction (Call Barring)
There are 200 allow and 200 deny entries of 11 digits each. Each of these
entries can apply to dialling classes B, C, D, E, F and G. Expensive, premium
rate and operator–assisted calls, as well as specific area and office codes, can
be allowed or denied on a per–class basis. Class A stations have no dialling
restrictions and Class H stations cannot make outside calls.
Any outside line may be programmed to follow station toll restriction or follow the
toll restriction class assigned to it. Each station and trunk can have a day dialling
class and a night dialling class.
Toll Restriction (Call Barring) Override
Program options allow system speed dial numbers to follow or bypass a station's
toll restriction class. In addition, users may make calls from a toll restricted
station using either the Walking Class of Service feature or the authorisation
code feature.
Tone or Pulse Dialling
Outside lines can be programmed for either tone or pulse dialling to meet local
telephone company requirements.
Transfer
System operation permits station users to transfer calls to other stations in the
system. Transfers can be screened, unscreened or camped–on to a busy
station.
Trunk Groups
Outside lines can be grouped for easy access by dialling a code or pressing a
key. There are 4 trunk groups available. Access codes are 0 and 80–82.
Uniform Call Distribution (UCD/ACD)
UCD/ACD is used whenever the user expects to have more ringing calls than
people to answer them. It prevents callers from receiving busy signals or lengthy
delays before answering. Callers reaching a busy station group are held in
queue for an available agent. First and second announcements reassure the
caller until an agent becomes free. Up to three separate UCD/ACD groups can
be created. Programmable automatic logout removes a station from the group if
a call is placed to an unattended station, thus avoiding unanswered calls. A
wrap–up timer prevents calls to a station for a programmable period of time to
allow the agent to finish up work associated with the call.
Maximum of three Groups
The UCD/ACD group option allows callers in queue at an UCD/ACD group
to be diverted temporarily to a customer–provided announcement device
and then placed back in the queue. A wrap–up timer allows agents to
complete paperwork before receiving the next UCD/ACD call.
Call Statistics
The UCD/ACD supervisor positions using a display keyset can monitor the
number of calls in queue, the time that the oldest call has been waiting, the
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General Description
March 1999