Samsung DCS-816 General Description Manual page 22

SAMSUNG
DCS-816
Common Bell Control
DCS-816 provides a dry contact to control a customer–provided common bell or
common audible device. This contact must be programmed as a member of a
station group and may provide steady or interrupted closure.
Computer Telephony Integration (CTI)
Computer Telephony Integration (CTI) allows integration between the DCS-816
and a personal computer system (PC). Caller ID service is required on TAPI
inbound call applications that use the CLIP information to display computer
records in conjunction with the presentation of the call to the station on the DCS-
816 system. TAPI is described below.
Inquire Park/Hold
Having been informed that an incoming call is on hold or has been parked,
you may view the CLIP information before you retrieve the call. This will
influence how you choose to handle the call.
CLIP Review List
This feature allows display keyset users to review CLIP information of calls
sent to their stations. This list can be from 10 to 50 calls on a first–in, first–
out basis. The list includes calls that you answered and calls that rang your
station but that you did not answer. When reviewing this list, you can press
one key to dial the person back.
Investigate
This feature allows selected stations with a special class of service to
investigate any call in progress. If CLIP information is available for an
incoming call, you will know to whom this station is speaking. On outgoing
calls, you can see who was called. After investigating, you may barge–in
on the conversation, disconnect the call or hang–up.
Abandon Call List (100)
The system has a system–wide abandon call list that stores CLIP
information for the last 100 calls that rang but were not answered. The list
is accessed using the operator's passcode. While reviewing this list, you
are provided with options to CLEAR the entry or DIAL the number. You
can use the NND key to toggle between the CLIP name, CLIP number and
the date and time the call came in.
CLIP On SMDR
The Calling Line Identity of the calling party for each call, and the calling
party name from the Translation table (if one has been entered by the
user), will be printed on the SMDR record of each call.
Number To Name Translation (200)
The system provides a translation table for 200 entries. When the CLIP
number is received, the table is searched. When a match is found, the
system will display the corresponding name. This allows users in areas
that do not support deluxe CLIP to provide names for regular callers.
TAPI
Jointly developed by Intel and Microsoft, TAPI (Telephony Applications
Programming Interface) delivers telephony features to the Windows
desktop. TAPI is an open application interface (OAI) protocol that supports
4 - 6
General Description
March 1999