Develop Infinea Mpos Apps; Warranty - Infinite Peripherals Infinea mPOS Tab User Manual

USER MANUAL- INFINEA MPOS TAB
Smart Card Reader
Issue
No data is returned when
card is swiped
Only partial data is
returned when card is
swiped
Barcode Scanner
Issue
Scanner not operating/
no data or partial data
returned
Unable to perform multi-
scanning
Audible beep is not heard
when barcode is scanned
Unable to scan specific
barcodes

Develop Infinea mPOS Apps

Software is not provided with your Infinea mPOS. Please contact Infinite Peripherals for Third-Party software solutions. Integrating the Infinea mPOS into
your iOS application requires the use of the Infinite Peripherals Universal SDK. The SDK incorporates an API specifically for developing applications to scan
barcodes and other perform additional functionality with the Infinea mPOS Tab.
For additional details about the Infinite Peripheral Universal SDK, refer to the SDKs documentation. For the latest Infinite Peripheral Universal SDK, visit
https:/ /developer.ipcmobile.com.
our developer portal,

Warranty

Infinite Peripherals does not warrant, and is not responsible for, any damage to the Infinea mPOS Tab ("Product") or the assembled iOS device as a result of
liquid or solid particle intrusion into the Product, or damaged caused by dropping the Product with the assembled iOS device. If a material or workmanship
defect arises with regard to any Infinite Peripherals product, and a valid claim is received within the Warranty Period, Infinite Peripherals (at our sole
discretion) will repair the Product using new or refurbished parts, or replace the Product with a new or refurbished Product.
For purposes of this limited warranty, "refurbished" means a product or part that has been substantially returned to its original specifications. In the event of
a defect, these are your exclusive remedies.
Possible Cause
• Card was not iserted correctly
• Smart card is unreadable
• Unit is in a tampered state
Possible Cause
• Faulty scan engine
• Barcode is unreadable
• Software decoded incorrectly
• Multi-scan mode not enabled
• Software does not support multi-scans
• Sound mode not enabled
• Barcode not enabled/supported
Resolution
• Insert the smart card again
• Run a test transaction using a different smart
card under the Test SCR option to determine if
the card may be defective
• Attemp the transaction with another unit, if
available
Resolution
• Attempt the transaction with another unit, if available
• Return fault unit for servicing
• Verift that device software version supports multi-scan
• Vertify multi-scan mode is enabled
• Verify Beep Upon Scan mode is enabled
• Ensure barcode type is enabled/supported on the unit
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