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Troubleshooting
Related Manuals for Infinite Peripherals INFINEA mPOS
Summary of Contents for Infinite Peripherals INFINEA mPOS
- Page 1 INFINEA mPOS ® & mPOS Flat...
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Page 2: Contact Information
CONTACT INFORMATION Web: General enquiries: Support: United States: United Kingdom: Ireland: Note: iOS device and other additional items shown on cover page may not be included. Infinea® mPOS User Manual Page 1 of 50 UM-00010 Version: B... -
Page 3: Legal Notice
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc., and any use of such marks by Apple is under license. Infinea® mPOS is a registered trademark of Infinite Peripherals, Inc. Infinea® mPOS User Manual Page 2 of 50... -
Page 4: Table Of Contents
Figure 2: mPOS Back View ..........................Figure 3: mPOS Back/Side View ............................ Figure 4: mPOS Bottom View CONNECTING YOUR INFINEA MPOS WITH THE iOS DEVICE ................14 ....................... Inserting the iPod/iPhone into the Infinea mPOS ................. Figure 5: Inserting the iPod/iPhone into the Infinea mPOS CHARGING YOUR INFINEA MPOS &... - Page 5 ........................Accessing and Navigating Service Mode .................... Accessing and Navigating Application Download Mode USING YOUR INFINEA MPOS ............................34 ..............Pairing the Infinea mPOS Flat with a Bluetooth Compatible Device .................................. Barcode Scanner ....................... Figure 6: mPOS/MPOS Flat Barcode Scanner ................................
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Page 6: Warnings, Cautions And Notes
WARNINGS, CAUTIONS AND NOTES Please observe the Warnings, Cautions and Notes presented throughout this manual. An explanation of these items is provided below: Symbol Description Actions may result in a serious outcome (e.g., injury, death or other adverse WARNING: affect) to the user. CAUTION: Special care is required to avoid damage to the product or other property. -
Page 7: Guidelines For Use
IPC or an authorized service center for reactivation. • When the Infinea mPOS battery is fully discharged and enters the Tamper Detect mode, the unit may only be reactivated at IPC or an authorized service facility. -
Page 8: Getting Started
DO NOT attempt to use the unit. Notify your account executive or contact IPC technical support at support@ipcmobile.com. • Ensure the battery is fully charged prior to initial use. Your Infinea mPOS includes the items listed below: Infinea mPOS or mPOS Flat device USB Cable *Note: Box contents and part numbers may vary based on ordered configuration. -
Page 9: Accessories
The following table will help you get the Infinea mPOS ready for use: Step Purpose Additional Information Connecting your Infinea mPOS and the iOS device. See manual section: Connect your CONNECTING YOUR Infinea mPOS with Note: Assembly is not required for the... -
Page 10: Developing Applications
DEVELOPING APPLICATIONS Software is not provided with your Infinea mPOS. Please contact your reseller or Infinite Peripherals for Third Party software solutions. Integrating the Infinea mPOS into your iOS application requires the use of the Infinite Peripherals Universal SDK. The SDK incorporates an API specifically for developing applications to use the barcode scanning functionality of the Infinea mPOS. -
Page 11: Infinea Mpos & Mpos Flat Features
INFINEA MPOS & MPOS FLAT FEATURES The Infinea mPOS unit is a hand-held PIN pad with an integrated smart and magnetic stripe card reader, offering advanced security and smart card processing capabilities. Infinea mPOS supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA). -
Page 12: Product Overview
PRODUCT OVERVIEW Front Panel The Front Panel of the Infinea mPOS includes the following features: Barcode Scanner Opening for iPhone Camera (not available on Flat version) Display Scan button NFC Label Keypad NFC LED Indicators Magnetic Stripe Reader Chip Card Reader Figure 1: mPOS Front View Infinea®... -
Page 13: Back Panel
Back Panel The Back Panel of the Infinea mPOS includes the following features: Volume Buttons 9-Pin Lightning Connector Opening for IPhone Audio Jack Figure 2: mPOS Back View Infinea® mPOS User Manual Page 12 of 50 UM-00010 Version: B... - Page 14 Back Cover (Slide open to insert iPhone) Lightning Connector Figure 3: mPOS Back/Side View Note: Infinea mPOS Flat model comes with flat black panel. Integraton of iOS device is not required. Charging Contact Charging Contact USB Port Figure 4: mPOS Bottom View Infinea®...
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Page 15: Connecting Your Infinea Mpos With The Ios Device
CONNECTING YOUR INFINEA MPOS WITH THE iOS DEVICE Inserting the iPod/iPhone into the Infinea mPOS Slide the top section of the Infinea mPOS back cover up and then tilt it back to open, as shown in the illustration below. Insert the iPod or Phone with the screen oriented away from the keypad on the Infinea mPOS unit. -
Page 16: Charging Your Infinea Mpos & Mpos Flat
CHARGING YOUR INFINEA MPOS & MPOS FLAT The Infinea mPOS battery may be charged using a mini USB power adapter connector through a USB cable, or by inserting it into a charging station. The time from zero charge to full charge is approximately 3 hours. - Page 17 When storing the device for longer than 3 months, the battery should be charged every 3 months at a minimum to prevent leakage, reduced performance and potential deactivation. CAUTION: To replace the main battery of Infinea mPOS, please contact your Infinite Peripherals representative or certified service center before attempting to open the Infinea mPOS device.
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Page 18: Keypad And Menu Navigation
Returns to previous level or exit the service mode Note: The Infinea mPOS and mPOS Flat have ADA compliant keypads. The “Clear”, “OK”, Backspace and the number 5 key have distinct, raised markings at the bottom left corner of each key. -
Page 19: Powering On Your Infinea Mpos
Once powered on, the name and version of the Secure Boot Loader and the firmware will be shown on the display. WARNING: To prevent risk of shock or damage, DO NOT use the Infinea mPOS unit near water or while you are wet. Infinea® mPOS User Manual... -
Page 20: Status And Operational Modes
STATUS AND OPERATIONAL MODES The following modes are used for configuration, system test and device status: • SYSTEM MODE • SERVICE MODE (Service Center use only) • APPLICATION DOWNLOAD MODE (Service Center use only) The following pages describe in detail how to access and navigate available menu options. Infinea®... -
Page 21: Accessing And Navigating System Mode
Accessing and Navigating System Mode System Mode may be accessed by powering on the mPOS unit and pressing the <SYSTEM MODE> button on the keypad. The menu options below are available in System Mode and are explained on the following pages. • Info Version • Info Hardware • Settings... -
Page 22: System Mode > Info Version
Listed in the table below are the display fields and additional menu options available through the Info Version menu option. A description and example of the screen is provided for each. Field Description Example Label Displays the Infinea mPOS serial DEV SN: number info version sn: 1115000104 usip... - Page 23 Field Description Example Label Displays current Secure Boot Loader LOAD VER: (SBL) version and name info version load ver: 2.2.7.0 ld bluepad500 fw ver: 2.4.35.0 Displays current Firmware version and FW VER: name PINUTIL: Displays current library version info version test appl pinutil: 4.0.1.0...
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Page 24: System Mode > Info Hardware
SYSTEM MODE > Info Hardware Listed in the table below are the display fields available through the Info Hardware menu option. A description and example of the screen is provided. Field Label Description Example Displays the voltage of the 1300 mAh BATT: battery Indicates if external power supply is... -
Page 25: System Mode > Settings
SYSTEM MODE > Settings Listed in the table below are the display fields and additional menu options available through the Settings menu option. A description and example of the screen is provided for each. Field Description Example Label Select from the following setting options: • 9600 • 19200... - Page 26 Field Description Example Label BLUETOOTH MODE: Select from the following setting options: • ENABLED • DISABLED ADDR: MAC ADDRESS of the Bluetooth mode: enabled addr: 68AAD201C831 name: pp1115000104 pass: 0000 NAME: Displays the Bluetooth name PASS: Displays the Bluetooth password Select from the following setting options: PAIR:...
- Page 27 Note: When a USB cable is connected and HotSync is enabled, the iOS device is able to sync data with a PC. When HotSync is disabled, the iOS device will receive pass-through charge and communicate with the Infinea mPOS. Select from the following setting options: settings • 0mA (Default)
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Page 28: System Mode > Test Display
SYSTEM MODE > Test Display To Adjust the Display Contrast: Using the <UP> and <DOWN> buttons, adjust the percentage for the display contrast. The current percentage is displayed at the bottom center of the screen. Press the <CLEAR> button on the keypad to exit Test Display function. contrast 64% Infinea®... -
Page 29: System Mode > Test Keyboard
SYSTEM MODE > Test Keyboard To Test the Keyboard: Press any of the keys on the keypad to confirm recognition by the device. Press the <CLEAR> button on the keypad to exit Test Display function. test keyboard press ‘c’ to exit press ‘c’... -
Page 30: System Mode > Test Msr
SYSTEM MODE > Test MSR To Test the Magnetic Stripe Reader: Swipe a card, with the magnetice stripe face down (in either direction) through the MSR reader on the device. If the card is read successfully, the tracks data are displayed on the screen. Press the <CLEAR>... -
Page 31: System Mode > Test Scr
SYSTEM MODE > Test SCR To Test the Smart Card Reader: Insert a card in the card slot and select the corresponding menu option. • RESET: Performs card reset and returns the ATR • GET CHALLENGE: Calls the command GET CHALLENGE and returns a random number. Press the <CLEAR>... -
Page 32: System Mode > Test Font0
SYSTEM MODE > Test Font0 To Test the Loaded Fonts: Press the <CLEAR> button on the keypad to exit Test Font 0 function. test font0 next: [a] exit: [c] SYSTEM MODE > Test Font1 To Test the Loaded Fonts: Press the <CLEAR> button on the keypad to exit Test Font 1 function. test font1 next: [a] exit: [c]... -
Page 33: Accessing And Navigating Service Mode
Accessing and Navigating Service Mode Service Mode should only be accessed by an authorized service center. CAUTION: Selecting certain options or keys in Service Mode may render the device unusable and require the reactivation of the device. Infinea® mPOS User Manual Page 32 of 50 UM-00010 Version: B... -
Page 34: Accessing And Navigating Application Download Mode
Accessing and Navigating Application Download Mode Application Download Mode should only be accessed by an authorized service center. CAUTION: Selecting certain options or keys in Application Download Mode may render the device unusable and require the reactivation of the device. Infinea®... -
Page 35: Using Your Infinea Mpos
USING YOUR INFINEA MPOS Pairing the Infinea mPOS Flat with a Bluetooth Compatible Device After your Infinea mPOS Flat device is charged, power the unit on by pressing the <POWER> button. Turn the Bluetooth option on in your compatible system mode device’s settings. -
Page 36: Barcode Scanner
Verify the proper procedure with your POS application provider before performing a barcode scanning procedure. To Use the Barcode Scanner: Point the scanner end of the Infinea mPOS toward the barcode. Press Scan button. Figure 6: mPOS/MPOS Flat Barcode Scanner Infinea®... -
Page 37: Smart Card Reader
Insert the card into the ICC card reader slot in a smooth, continuous motion until it seats firmly. 3. Provide the Infinea mPOS to the customer for PIN entry. 4. Remove the card when the display indicates the transaction is completed. -
Page 38: Contactless Card Reader (Optional)
Place the RFID tag/card over the receiver/transmitter as indicated by the NFC label on the front of the mPOS unit. Press the reading RFID card button on the application. The data will be sent from Infinea mPOS reader to the iOS Device. Note: See NFC LED Indicator table below for an explanation of the status indicators. -
Page 39: Rfid Led Indicators
RFID LED Indicators Status/ Short Description Indicators Event Name Not Ready The reader is not powered on. The first indicator blinks every five Idle seconds. The reader is powered on, but is not ready to read a card. First indicator displayed is solid green. Ready to The reader has all the required information Read... -
Page 40: Magnetic Stripe Reader
Insert the card into the MS card reader slot and then quickly swipe it through. 3. Provide Infinea mPOS to the customer for signature or PIN entry. IMPORTANT: Cardholders should be advised to keep the device close to them to during PIN code entry to prevent others around them from obtaining their information. -
Page 41: Servicing Your Infinea Mpos
SERVICING YOUR INFINEA MPOS The Infinea mPOS unit contains no user-serviceable parts. Please contact your Infinite Peripherals representative or certified service center before attempting to open the Infinea mPOS device. Figure 10: Servicing CAUTION: Attempting to disassemble an SRED encrypted Infinea mPOS device will render the unit unusable and may impact your warranty. -
Page 42: Sred Information
SRED INFORMATION Integrating the PCI PTS 3.x SRED certified Infinea mPOS into your solution requires proper maintenance. To ensure long and trouble free operation of the Infinea mPOS and to prevent the device from entering a tamper state includes: • Maintaining proper battery charge. The shelf life from full charge to battery discharge may be... -
Page 43: Troubleshooting
The troubleshooting guidelines provided in the following section are included to assist in the successful installation and configuration of Infinea mPOS units. If you are having problems operating your Infinea mPOS unit, first verify that there is power to the device and that it is powered on and sufficiently charged. -
Page 44: Troubleshooting > Magnetic Stripe Reader
Troubleshooting > Magnetic Stripe Reader If the Infinea mPOS is not reading magnetic stripe cards properly, first verify that there is power to the device and that it is powered on and sufficiently charged. Then, refer to the table below for additional... -
Page 45: Troubleshooting > Smart Card Reader
Troubleshooting > Smart Card Reader If the Infinea mPOS is not reading smart cards properly, first verify that there is power to the device and that it is powered on and sufficiently charged. Then, refer to the table below for additional... -
Page 46: Technical Data
TECHNICAL DATA mPOS mPOS Flat MECHANICAL Processor Maxim USIP Professional, version IC400C 128KB of SRAM 128KB of SRAM 256KB of Lockable Flash Memory Memory 256KB of Lockable Flash Memory 128 KB of ROM 128 KB of ROM 32KB FRAM (Optional) Application Memory 8MB applicable accessible flash Display... - Page 47 Smart Card Reader ISO ISO7816, EMV L1 Certified Magnetic Card 3-track bi-directional reading Reader ISO 7810, 7811 and 7813 • AMEX ExpressPay MagStripe and EMV Contactless Card • Discover ZIP and D-PAS Reader (NFC • MasterCard PayPass MagStripe and M/Chip payment applications) • VISA PayWave MSD and qVSDC 3DES, RSA 2048-bit, AES 128/256...
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Page 48: Cleaning Your Infinea Mpos
DO NOT spray cleaners or other solutions directly onto the keypad or display. DO NOT attempt to clean the card readers. Doing so may void the warranty. Please contact your Infinite Peripherals representative or certified service center to service the Infinea mPOS device. -
Page 49: Warranty
NO WARRANTY. This technical documentation is provided AS-IS. Further, the documentation does not represent a commitment on the part of Infinite Peripherals, Inc., and does not warrant that it is accurate, complete or error free. Any use of the technical documentation is at the risk of the user. Infinite Peripherals, Inc. -
Page 50: Symbols For Use
SYMBOLS FOR USE Symbol Definition Consult Instructions for Use Manufacturer Manufacture Date Caution Serial Number Part Number Waste Electrical and Electric Equipment Mark of conformity to European Union Directives Complies with part 15 of the FCC rules. Infinea® mPOS User Manual Page 49 of 50 UM-00010 Version: B... -
Page 51: Federal Communications Commission
FEDERAL COMMUNICATIONS COMMISSION Federal Communications Commission (FCC) Statement 15.21 You are cautioned that changes or modifications not expressly approved by the part responsible for compliance could void the user’s authority to operate the equipment. 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC rules.
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