First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,
refer to the warranty page in this manual
Contact us by mail with any questions or concerns at the address below:
In the U.S.A.:
KitchenAid Brand Home Appliances
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692
Please include a daytime phone number in your correspondence.
Nothing will operate
Microwave oven will not
Microwave oven makes
Microwave oven door
Turntable will not
Turntable rotates both
Display shows time
countdown, but is not
Tones are not sounding
Fan stays on after
cooking is completed
Smoke is coming
from oven vent during
Cooking times seem
or visit http://www.kitchenaid.com/customer-service. In Canada, visit
Has a household fuse blown or has the circuit
Is the appliance wired properly?
Is the door completely closed?
Is the electronic oven control set correctly?
On some models, is the Control Lock set?
On combination oven models, is the lower
Is the magnetron working properly?
This is normal and occurs when the transformer in the magnetron cycles on.
This is normal and will not affect performance.
Is the turntable properly in place?
Is the turntable support operating properly?
This is normal and depends on motor rotation at beginning of cycle.
Is the display showing a letter followed
by a number?
Is the Timer in use?
Are tones disabled?
Depending on the temperature inside the microwave oven after a cooking cycle ends, the cooling fan may
continue to run for some time in order to cool the microwave oven. The turntable may also continue to
rotate and the light may stay on during this time. This is normal. The door may be opened at any time to
add or remove food, and/or to start another cooking cycle.
Some smoke is normal and occurs just as in conventional crisping.
This is normal and occurs as fat burns off from past cooking. Sparking will stop once fat is completely
Is the cooking power set properly?
Are large amounts of food being heated?
Is the incoming voltage less than that specified
in the "Electrical Requirements" section?
KitchenAid Brand Home Appliances
Customer eXperience Centre
200 - 6750 Century Ave.
Mississauga, Ontario L5N 0B7
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
See the Installation Instructions.
Firmly close door.
See the "Electronic Oven Control" section.
See the "Control Lock" section.
The upper oven will not work during the lower oven
Try to heat 1 cup (250 mL) of cold water for 2 minutes
at 100% cooking power. If water does not heat, call for
service. See the "Warranty" section.
Make sure turntable is correct side up and is sitting
securely on the turntable support.
Remove turntable. Remove and clean turntable support
and rollers. Replace turntable support. Replace turntable.
Place 1 cup (250 mL) of water on the turntable, then
restart oven. If it still is not working, call for service. See
the "Warranty" section. Do not operate the oven without
turntable and turntable support working properly.
Clear the display. See the "Display(s)" section. If it
reappears, call for service. See the "Warranty" section.
See the "Timer" section.
See the "Tones" section.
See "Microwave Cooking Power" in the "Microwave Oven
Larger amounts of food need longer cooking times.
Have a qualified electrician check the electrical system of