Problems And Solutions - Mitel MiVoice 6930 User Manual

Problems and Solutions

Table 1 lists some common issues and their solutions.
Problem
When your callers try to leave a
message, they are notified that
your mailbox has exceeded its
limit and is unable to accept new
messages.
Your phone's display shows "No
Service."
You hear no dial tone when you
take the handset off hook, but
you hear a dial tone when using
either the speaker or a headset.
The phone displays the message
"Service unavailable at this time"
when you try to dial a call from
the keypad, visual voicemail,
Directory, or History.
Note: The mailbox warning is triggered when there is space for only 10 additional messages in
your voice mailbox. As your voice mailbox approaches its limit, a warning message is played
indicating that there is enough space for only "n" number of messages, where "n" denotes the
countdown from 10 to 0. This message is played each time you log in to the voicemail system
until you delete enough messages to reduce the number of stored messages to below the
threshold.
Table 1: Troubleshooting
Solution
Your mailbox is full. You must delete
messages you no longer need.
Your phone is temporarily inoperable.
Contact your Mitel administrator or
authorized contact.
The handset cable must be plugged
firmly in to place on both the phone
base and the handset. To ensure a tight
connection, unplug and reconnect the
cable at both points, clicking the jack
firmly in to place. Take the handset off
hook and listen for a dial tone.
The phone goes out of service because
of a switch issue or because an
administrator has put it out of service.
When a phone is in this state, you can
access visual voicemail, Directory, and
History, but you cannot make calls from
the phone.
Problems and Solutions
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