Briefing The Customer; Servicing - Nu-Flame Vitesse H.E. Use, Installation & Servicing Instructions

18.4 - FITTING THE OUTER TRIM
a. The Outer Trim is held in place with 4 strong Magnets, one at each corner, ensure they are in place.
b. To fit simply centralize the Trim and fit it onto the Fire.
Note : If the Trim is not positioned centrally it may not be held correctly at each corner, however it can be slid from side to side to
ensure it is located correctly.
NOTE for Flat Trim: If The Vitesse H.E. is having a flat trim fitted the stainless steel Top Louvre / Heat Shield should have been
fitted by the 2 self tapping screws before fitting the convector box into the opening. The Top Louvre / Heat Shield is packed in the
same box as the Flat Trim. See photograph at beginning of Section 15.
18.5 - FIREGUARDS
A fireguard is not supplied with the appliance however it is recommended that a fireguard is fitted if the fire is to be used in the
presence of young children, the elderly, the infirm and pets.

19 - BRIEFING THE CUSTOMER

a. The installer should brief the customer on the Operation of the Control System and all aspects of the User Instructions.
b. The instructions/with the Glass Panel release Screw Driver should be handed to the customer for their safe keeping and future

servicing.

c. Show the customer how the glass panel can be removed for cleaning with the screw driver provided.
d. For Customers who have purchased the Thermatronic Control explain and demonstrate that the batteries in the receiver and
hand set should be replaced with good quality ones annually as the fire may stop working part way through the season.
e. The customer should be briefed on the need for regular servicing; this will normally be once a year.
f. Advise the customer that, apart from batteries for the High Level and Thermatronic System, there are no user replaceable parts
in the fire but for servicing and spares to contact the local Nu-Flame Stockist.
g. Advise the customer that under no circumstances must the fire be used without the glass panel fitted or if it is in any way
chipped, cracked or damaged.
! IMPORTANT NOTE !
20 - SERVICING
The Matrix in the fire is a Moulded Ceramic Fibre component incorporating Silicone Binders and you may notice that it develops
cracks during operation. This is natural shrinkage caused by exposure to high temperatures and is quite normal for the material and
will in no way affect the operation of the fire.
20.1 - GENERAL
Note: Servicing must be carried out by a registered installer.
a. The fire does not have to be removed for Servicing.
b. Check the operation and ignition of the fire before servicing.
c. Ensure the fire is cold before proceeding.
d. Lay a dust sheet on the floor before proceeding.
e. Carry out a gas soundness test before servicing.
f. For Curved Trims only remove the Ceramic Coals or Pebbles and Curved Ceramic Piece.
g. Pull off the Outer Trim, (Locate the 4 magnets), and turn off the gas supply to the fire at the isolation/pressure test elbow.
h. If any parts need replacement, use only genuine parts supplied by Nu-Flame Ltd. Some components may look similar to those
used in other gas fire, but these are not necessarily the same due to performance variations and must not be used.
This applies particularly to the ODS Pilot, Gas Control System and Ceramics.
i. Disconnect the gas pipe to the control.
! TIP !
Being Magnetic The 4 Trim Magnets Can Be Easily Misplaced, Locate Them Immediately.
20.2 – ANNUAL SERVICING
Carry out the operations in 20.1 General before proceeding
! IMPORTANT NOTE !
a. Remove the glass panel using the screw driver provided, easing slightly out at the base then sliding it down. Check the Glass
Panel for any damage, it must be replaced if there are any chips, cracks or any damage before the fire can be used.
b. Referring to the Section 17, 'Arrangement of the Fuel Effect' & working in reverse order, remove the Coals/Pebbles & the Matrix.
c. Remove the Burner/Control Assembly by firstly removing the 2 screws at the rear of the fire and disconnecting the right hand
connection on the isolating elbow (to the burner valve inlet), isolating in the process. Take care not to mark the liners.
Slide the Burner Assembly forward then lift out to remove, if the fire is fitted with the Thermatronic Control it will be necessary to
pull the Receiver Box off its Velcro Pads.
This will now allow access to all gas carrying parts for maintenance checks, fault finding and or replacement.
d. Remove the Debris Plate by removing the 2 screws allowing access through the Debris Opening and clear away any Debris.
e. Brush clean the burner and pilot area of dust or debris; check that the aeration hole in the pilot is clear of dust.
f. Refit in reverse order; brushing the coals/pebbles clean of any soot, checking gas soundness, ignition and spillage as detailed in
the relevant sections.
g. Clean the outer glass panel before sealing the door.
ALWAYS CONDUCT A GAS SOUNDNESS AND SPILLAGE CHECK AFTER SERVICING.
ALWAYS RESEAL THE PRESSURE TEST POINT AND CHECK THAT IT IS GAS TIGHT. (This accounts for a lot of recalls.)
ALWAYS CHECK THAT THE GLASS IS CLEAN AND FREE FROM FINGERPRINTS. (This accounts for a lot of recalls.)
THE GLASS PANEL ON THIS FIRE WILL BECOME VERY HOT DURING
OPERATION – ENSURE THE CUSTOMER IS ADVISED OF THIS.
TAKE GREAT CARE WHEN WORKING INSIDE THE FIRE NOT TO MARK THE CERAMIC
LINING PANELS.
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