Transferring A Call To Someone Else - Cisco MX200 Series User Manual

22 Point-to-point video calls

Transferring a call to someone else

In a call tap
Transfer, as
outlined.
Tap Complete
transfer—see
also text in side
bar.
Locate
whom to
call in the
usual way.
The call will now be transferred.
Place the call in
the usual way.
About transfer
Basically, you have two options when
transferring calls; viz. unattended
and consultative transfer.
The scenario described on this page
is the unattended transfer, where
you transfer the call to someone
else without consulting that person
before the transfer is carried out.
If you consult the person first, you
will transfer after having used the the
swap feature—see the next page for
more on this.
D1458217 User Guide Cisco TelePresence
Profile Series, Codec C-series, Quick Set C20
SX20 Quick Set, MX200, MX300
Produced: November 2013 for TC7.0
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Cisco Systems, Inc. All rights reserved.