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SAMBA 75 USER'S GUIDE
8 APPENDIX
8.1 Troubleshooting
In the unlikely event that you have problems using your SAMBA 75 phone, the
following may solve or help to identify the problem.
1. General Checks
If SAMBA 75 phone does not appear to be working correctly:
Check if there is a SIM installed.
The delivered driver must be installed before begin to work.
Check if the USB connector is properly plugged in.
If the modem status indicator (labelled ERR) continually lights:
Maybe, the included USB driver which allocates a USB serial port is not
installed to the control host device yet, if that is true, disconnect the
SAMBA 75 from host device and plug it again, and then install the
included driver.
If the modem does not response to the terminal program:
Check if the USB connector is properly plugged in.
Disconnect it and connect it again.
2. It does not work when I travel.
To use a GSM network outside your own country your account needs
to be enabled for International Roaming. If this has not been done,
contact your GSM provider.
When in regions where GPRS is not available, a user can still access
their important information with GSM 14.4 kbps data connections.
3. I can not make data or fax calls
Some GSM networks require your SAMBA 75 phone account to be
enabled for data and/or fax. If you do not know whether this applies
to you, please check with your GSM provider..
4. I can not receive data or faxes
Check if your application is running. To receive faxes you need special
software, for example, WinFax™ software.
Most GSM networks supply different phone numbers for fax and data.
Contact your GSM provider for the numbers and ensure that the fax
and data calls being made to these, not to the voice call number.
5. GPRS connection is slow and unstable
Disconnect and connect again. You may be switched to a better
network trunk line with better communication quality.
If the problem persists, avoid using GPRS connection during the time
when network traffic is overloaded, or move to a location where signal
reception is better.
This confidential document is a property of FALCOM GmbH and may not be copied or circulated without previous permission.
VERSION 1.01
Page 29
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