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Guarantee/Customer Service
Standard guarantee conditions
We, AEG-Electrolux, undertake that if within 12 months of the date of the purchase this AEG-
Electrolux appliance or any part thereof is proved to be defective by reason only of faulty
workmanship or materials, we will, at our option repair or replace the same FREE OF CHARGE for
labour, materials or carriage on condition that:
The appliance has been correctly installed and used only on the electricity supply stated on
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the rating plate.
The appliance has been used for normal domestic purposes only, and in accordance with the
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manufacturer's instructions.
The appliance has not been serviced, maintained, repaired, taken apart or tampered with by
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any person not authorised by us.
Electrolux Service Force Centre must undertake all service work under this guarantee
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Any appliance or defective part replaced shall become the Company's property.
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This guarantee is in addition to your statutory and other legal rights.
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Exclusions
Damage or calls resulting from transportation, improper use or neglect, the replacement of
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any light bulbs or removable parts of glass or plastic.
Costs incurred for calls to put right an appliance which is improperly installed or calls to
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appliances outside the United Kingdom.
Appliances found to be in use within a commercial environment, plus those which are subject
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to rental agreements.
Products of Electrolux manufacturer that are not marketed by Electrolux
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