Troubleshooting - Tripp Lite SmartOnline SUINT1000XLCD Owner's Manual

9. Troubleshooting

If the UPS displays an error code, refer to the table below to diagnose and solve the problem:
Error codes shown on the 7-segment Display:
Error
Code Meaning
Charger Fault
E11
E13 Temperature
Out of Range
E14 +/- DC BUS High/ Low The UPS is operating
Inverter Fault
E16
DC-DC Fault
E18
E19 Abnormal Output/
Inverter Voltage
Output Short Circuit
E21
Sd1 RPO Shutdown
Sd4 Battery Low Shutdown The UPS transfers to run
18-09-252-93358B.indb 20
Possible Cause
Charger is operating
abnormally or not at all.
The UPS temperature is out
of range.
abnormally.
The UPS is operating
abnormally.
The UPS is operating
abnormally.
The UPS is operating
abnormally.
Output has a short-circuit
issue.
Remote shutdown is
executed.
in battery mode due to AC
utility abnormality; however,
the battery power is almost
depleted.
20
Solution
Contact Tripp Lite Tech Support.
1. Check whether the UPS's
ventilation is normal and
sufficient.
2. Decrease the loads.
3. Check whether the fan(s) run(s)
normally.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
Contact Tripp Lite Tech Support.
1. Check whether the output has a
short-circuit issue.
2. Contact Tripp Lite Tech Support.
There is a 5 minute delay before
shutdown is complete. After remote
shutdown events are eliminated,
follow the turn-on procedures to
start the UPS.
1. Check the main AC source and
the input power cord's status.
2. Run battery test.
3. Contact Tripp Lite Tech Support.
1/9/2019 2:19:30 PM