Troubleshooting; Usb Connection; Network Connection - Ricoh SP 313SFNW V Setup Manual

4. Troubleshooting

USB Connection

The plug-in launcher does not work.

. Check that the CD-ROM is inserted properly and is undamaged.
. Check that the CD-ROM drive is working properly.
When you cannot install properly.

. Check that the USB cable is connected properly and is undamaged.
. Quit all other applications when installing software.
Installation may be disrupted if other applications are open. Also, quit any anti-virus applications that are running.
3. From Control Panel, open "Printers and Faxes", delete the machine's icon, then reinstall the driver.

Network Connection

Is the printer turned on? Is the Ethernet cable connected properly?

Has the network environment changed? (For example, have you changed the printer's location?)

• IPv automatic setting
• Does your network device have DHCP functionality? Is the DHCP function enabled?
The DHCP functionality is required for automatic configuration.
If you are not sure whether the network has DHCP functionality, connect to the network manually.
• IPv manual setting
• Does another IP address conflict with the printer's IP address?
If you have specified the same IP address as any of other computers' IP addresses, the connection will fail.
Specify another IP address and try again.
Wi-Fi Connection
Are the settings for the wireless LAN router and the access point correctly configured?

• Check that the WPS function is not set to "inactive" or "Off".
• Functions other than WPS may interfere with the WPS function depending on their settings. For details, refer to the manuals for
the wireless LAN router and access point.
Are the wireless LAN router and the access point placed in an area in which they can receive radio waves?

• The area in which the devices can receive radio waves varies depending on the structure of the building. If the machine is away
from the wireless LAN router or the access point, place it closer to either of them. Then connect the machine to the devices.
Is the button you pressed the WPS button?

• The WPS button has different names, pressing or holding times depending on the wireless LAN router or the access point you
are using. For details about which button you need to press or hold for a specific period of time, refer to the manual.
Is the PIN code configured correctly?

• Configure the PIN code correctly according to the manuals for the wireless LAN router and access point.
• Check the PIN code when it is displayed or printed.
PaaS Server Connection
Fails the machine authentication and PaaS server authentication.

• The network cable is not connected properly.
• The 3G dongle is not connected properly.
• The user ID, authentication key or PaaS URL has not been entered correctly.
• DNS server setting is not specified correctly.
The print job cannot be printed out.

• Disconnected from the PaaS server. (Network communication has failed.)
• The 3G dongle may not be connected properly. Connect the dongle properly.
• The power is off.
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