Ricoh Pro 907 Operating Instructions And Troubleshooting
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Ricoh Pro 907 Operating Instructions And Troubleshooting

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See also: Troubleshooting Manual
Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information
in "About This Machine" before using the machine.
1
When the Machine Does Not Operate As Wanted
2
Troubleshooting When Using the Printer Function
3
Clearing Misfeeds
4
Appendix
Operating Instructions
Troubleshooting

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Summary of Contents for Ricoh Pro 907

  • Page 1 Operating Instructions Troubleshooting When the Machine Does Not Operate As Wanted Troubleshooting When Using the Printer Function Clearing Misfeeds Appendix Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine"...

  • Page 3: Documentation For This Machine

    Documentation for This Machine About This Machine ..........................Troubleshooting (This manual) ....................... Printer Reference ............................. Installing the driver for the printer function ....................Changing the default settings of the printer function, and related information ........Network and System Settings Guide ......................

  • Page 4: Table Of Contents

    TABLE OF CONTENTS Documentation for This Machine........................1 Manuals for This Machine..........................5 Notice..................................6 Important.................................6 How to Read This Manual..........................7 Symbols................................7 Names of Major Options..........................7 About IP Address............................8 Notes................................8 Laws and Regulations............................9 Legal Prohibition.............................9 1. When the Machine Does Not Operate As Wanted Indicators................................11 Checking Machine Status and Settings......................12 Panel Tone................................15...
  • Page 5 When K1 - K4 is Displayed........................53 When L1 - L5 is Displayed..........................54 When N1 - N5 is Displayed........................55 When N6 - N22 is Displayed........................56 When Q1 or Q2 is Displayed........................57 When Q3 or Q4 is Displayed........................58 When R1 - R3 is Displayed.........................59 When R4 - R8 is Displayed.........................60 When Rb1 - Rb5 is Displayed........................61 When Rb6 - Rb9 is Displayed........................62...
  • Page 6 When Using the Finisher Shift Tray......................78 When Using the Folding Unit Tray......................78 When Large Size Paper is Not Properly Aligned..................82 If the Sheets Delivered to the Stacker Are Not Aligned................84 Trademarks...............................85 INDEX ................................87...

  • Page 7: Manuals For This Machine

    Manuals for This Machine Read this manual carefully before you use this printer. Refer to the manuals that are relevant to what you want to do with the printer. • Media differ according to manual. • The printed and electronic versions of a manual have the same contents. •...

  • Page 8: Notice

    Notice Important In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine. For good print quality, the supplier recommends that you use genuine toner from the supplier. The supplier shall not be responsible for any damage or expense that might result from the use of parts other than genuine parts from the supplier with your office products.

  • Page 9: How To Read This Manual

    How to Read This Manual Symbols This manual uses the following symbols: Indicates points to pay attention to when using the printer, and explanations of likely causes of paper misfeeds, damage to originals, or loss of data. Be sure to read these explanations. Indicates supplementary explanations of the printer's functions, and instructions on resolving user errors.

  • Page 10: About Ip Address

    About IP Address • In this manual, "IP address" covers both IPv4 and IPv6 environments. Read the instructions that are relevant to the environment you are using. • Two IP addresses must be specified on this printer. For the IP address referred to as "system's IP address" in this manual, enter the IP address that was specified in the System Settings menu.

  • Page 11: Laws And Regulations

    Laws and Regulations Legal Prohibition Do not copy or print any item for which reproduction is prohibited by law. Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. The preceding list is meant as a guide only and is not inclusive.

  • Page 13: When The Machine Does Not Operate As Wanted

    1. When the Machine Does Not Operate As Wanted This chapter describes basic troubleshooting procedures. Indicators This section describes indicators that appear on the display panel. Display Panel Indicator Indicator Status : Misfeed indicator Appears when a misfeed occurs. See p.47 "Removing Jammed Paper". : Load Paper indicator Appears when paper runs out.

  • Page 14: Checking Machine Status And Settings

    1. When the Machine Does Not Operate As Wanted Checking Machine Status and Settings This section describes how to check the machine's system status. Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. •...
  • Page 15 Checking Machine Status and Settings Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing orders for supplies. • [Supply Details] Displays the types of toner, staples, and other supplies for this machine.
  • Page 16 1. When the Machine Does Not Operate As Wanted • The following appear on the [Maintenance Info] tab only when these errors occur: [No Staples], [Punch Receptacle Full], [Waste Staple Receptacle Full], [Waste Paper Receptcl Full], [Output Tray Full], [Paper Misfeed], and [Cover Open]. •...

  • Page 17: Panel Tone

    Panel Tone Panel Tone This section describes the different types of beep patterns. Beep pattern Meaning Cause Single short beep. Panel/screen input A key on the control or display panels accepted. was pressed. Short, then long beep. Panel/screen input rejected. An invalid key was pressed key on the control or display panels, or the entered password was incorrect.

  • Page 18: If The Indicators Are Lit Red

    1. When the Machine Does Not Operate As Wanted If the Indicators are Lit Red If any of the indicators are lit red, an error has occurred and the machine cannot be used. If an error occurs, check the message that appears on the control panel, and then refer to p.21 "Messages Displayed When Using the Printer Function".
  • Page 19 If the Indicators are Lit Red Indicator Status Indicator Function status indicators [Start] indicator Flashing red Toner has nearly run out. See "Adding Toner", About This Machine To resolve problems, refer to the following: Problem Cause Solution Documents and reports do The paper output tray is full.

  • Page 20: When You Have Problems Operating The Machine

    1. When the Machine Does Not Operate As Wanted When You Have Problems Operating the Machine This section describes common problems and messages. If other messages appear, follow the instructions displayed. Refer to p.21 "Troubleshooting When Using the Printer Function" about printing problem and printing solution. •...
  • Page 21 When You Have Problems Operating the Machine Problem Cause Solution "Please wait." appears. This message appears when • Wait until the message disappears. you change the toner Do not turn off the main power cartridge. switch while the message is showing.
  • Page 22 1. When the Machine Does Not Operate As Wanted...

  • Page 23: Troubleshooting When Using The Printer Function

    2. Troubleshooting When Using the Printer Function This chapter describes likely causes of and possible solutions for printer function problems. Messages Displayed When Using the Printer Function This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message.

  • Page 24: Other Messages

    2. Troubleshooting When Using the Printer Function Other Messages This section describes likely causes of and possible solutions for the error messages that appear on the control panel. • Before turning the main power off, see "Turning On/Off the Power", About This Machine Message Cause Solution...
  • Page 25 Messages Displayed When Using the Printer Function Message Cause Solution "Cannot connect with DHCP The machine cannot access Check the connection to the DHCP Server." the DHCP server or the WINS server, then check the DHCP server settings are incorrect. settings and the WINS settings, and change them if necessary.
  • Page 26 2. Troubleshooting When Using the Printer Function Message Cause Solution "Connection between System A communication error has Contact your service representative. and Printer was occurred between the system disconnected. Press the and the printer unit. operation switch, make sure the LED is turned off. After 1 minute, turn the main power switch off then switch back on again.
  • Page 27 Messages Displayed When Using the Printer Function Message Cause Solution "Fold is not available with this The selected paper tray Load the tray with paper of a thickness paper thickness. Change the contains paper of an that is suitable for folding. Alternatively, paper in the paper tray to unsuitable thickness for press [Job Reset] to cancel the print job.
  • Page 28 2. Troubleshooting When Using the Printer Function Message Cause Solution "Load following paper in The Interposer Lower Tray is Load the relevant tray, or press [Job Interposer Lower Tray" empty. Reset] to cancel the print job. See "If Paper Size and Type Errors Occur", Printer Reference .
  • Page 29 Messages Displayed When Using the Printer Function Message Cause Solution "Only one set can be printed Due to insufficient hard disk Reset the print job and split it up into due to insufficient HDD space, only one set could be smaller jobs that do not exceed the memory."...
  • Page 30 2. Troubleshooting When Using the Printer Function Message Cause Solution "Paper settings of the The paper settings configured Configure the settings of the displayed Interposer Upper Tray do not for the selected interposer paper to match the specified paper size. match the specified paper tray do not match the Alternatively, press [Job Reset] to cancel...
  • Page 31 Messages Displayed When Using the Printer Function Message Cause Solution "Problem with Hard Disk. A hard disk error has Switch the machine's main power off Please call service." occurred. and then back on. If the message persists, contact your service representative.
  • Page 32 2. Troubleshooting When Using the Printer Function Message Cause Solution "Specified paper size / The machine was unable to Configure the settings of the displayed paper type / paper color / automatically select a tray paper to match the specified paper size, paper thickness / do not containing the required type, color, and thickness.
  • Page 33 Messages Displayed When Using the Printer Function Message Cause Solution "The Suspend / Resume key Printing has been suspended To resume printing, press the [Suspend/ of Finisher has been pressed because the [Suspend/ Resume] key again, and then press to suspend printing. To Resume] key on the finisher [Online] on the machine's control panel.

  • Page 34: When You Cannot Print

    2. Troubleshooting When Using the Printer Function When You Cannot Print This section describes what to do if printing does not start even after performing [Print]. Problem Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine.

  • Page 35: When The Data In Indicator Does Not Light Up Or Flash

    When You Cannot Print Problem Cause Solution Printing does not start. Advanced encryption has Check the settings of the Extended been set using the Extended Security function with the administrator. Security function. Data In indicator does not If the Data In indicator does •...
  • Page 36 2. Troubleshooting When Using the Printer Function 3. Click the [Ports] tab. 4. In the [Print to the following port(s)] list, confirm the correct port is selected. For Windows XP Home Edition 1. Click the [Start] button, and then click [Control Panel]. 2.

  • Page 37: Other Printing Problems

    Other Printing Problems Other Printing Problems This section describes likely causes of and possible solutions for problems that can occur when printing from a computer. • Certain firewall settings can prevent the printer being automatically detected when the [Detect...] button is clicked in the Printer Installer. If the printer is not automatically detected, disable the client computer's firewall settings, and then click the [Detect...] button again.
  • Page 38 2. Troubleshooting When Using the Printer Function Problem Cause Solution Tiny black spots appear on The toner reuse mode has Cancel toner reuse mode. You can also the prints. been selected. This mode reduce the black spots by selecting the reduces toner usage but also Fusing Roller enhanced cleaning mode.
  • Page 39 Other Printing Problems Problem Cause Solution Images appear only partially. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition. See "Paper Storage", About This Machine When paper is not fed properly Problem Cause Solution Paper is not fed from the...
  • Page 40 2. Troubleshooting When Using the Printer Function Problem Cause Solution Misfeeds occur frequently. There is a foreign object on • Remove the misfed paper. For the finisher tray. details, see p.47 "Removing Jammed Paper". • Do not place anything on the finisher tray.
  • Page 41 Other Printing Problems Problem Cause Solution Misfeeds occur frequently. The paper is wrinkled or has Use recommended paper only and be been folded/creased. sure its storage environment meets the recommended temperature and humidity conditions. For details about recommended paper and the proper way to store it, see "Recommended Paper Sizes and Types"...
  • Page 42 2. Troubleshooting When Using the Printer Function Problem Cause Solution Edges of sheets are creased. You are using non- Use recommended paper. See recommended paper. "Recommended Paper Sizes and Types", About This Machine The image has mottled blank Missing patches and •...
  • Page 43 Other Printing Problems Printing problems about duplex function Problem Cause Solution Cannot print in duplex mode. You cannot select duplex In [Tray Paper Settings], under "Tray printing if the paper type is set 2-7", select a paper type other than [Tab to [Tab Stock], [Translucent Stock], [Translucent Paper], [OHP Paper], [OHP...
  • Page 44 2. Troubleshooting When Using the Printer Function Problem Cause Solution It takes a long time to Photographs and other data If the Data In indicator is blinking, data complete a print job. intensive pages take a long has been received by the printer. Wait time for the machine to for a moment.
  • Page 45 Other Printing Problems Problem Cause Solution Paper is fed out halfway The data transfer from the If you are using this printer as a PCL through the printing, so that a computer to the printer may printer, under [General Settings], [Basic single-page print job is be taking time.
  • Page 46 2. Troubleshooting When Using the Printer Function Problem Cause Solution The [Offline] was pressed to A print job cannot be After canceling a print job using the suspend printing, and the canceled when the printer is control panel or Web Interface, press print job disappeared from offline.
  • Page 47 Other Printing Problems Problem Cause Solution PDF or DTP files do not print PostScript is not selected as Change the page description language out properly. the page description to PostScript. For details, see "Switching language. the Page Description Language", Printer Reference PDF files do not print out/ PDF files are password-...
  • Page 48 2. Troubleshooting When Using the Printer Function • p.78 "When Z-folded Paper Is Not Properly Aligned"...

  • Page 49: Removing Jammed Paper

    3. Clearing Misfeeds This chapter describes what to do if a paper jam (misfeed) occurs. Removing Jammed Paper This section describes how to locate and remove jammed paper. • The inside of the machine could be very hot. Do not touch any parts other than specified in this document when removing misfed paper.
  • Page 50 3. Clearing Misfeeds BSC006S Press [Instruction Details]. Press the key of the section from where you want to remove the jammed paper.

  • Page 51: Removing Jammed Paper

    Removing Jammed Paper After each step is complete, press [Next]. To go back to the previous step, press [Previous]. Press [Entire View], the entire machine is displayed. When all jammed paper is removed, restore the machine to the original state. •...

  • Page 52: When A Is Displayed

    3. Clearing Misfeeds When A is Displayed BSD001S When B1 is Displayed BSD002S When B4 is Displayed BQL004S...

  • Page 53: When C Is Displayed

    Removing Jammed Paper When C is Displayed BSD003S...

  • Page 54: When D Is Displayed

    3. Clearing Misfeeds When D is Displayed BSD020S...

  • Page 55: When K1 - K4 Is Displayed

    Removing Jammed Paper When K1 - K4 is Displayed BSD005S...

  • Page 56: When L1 - L5 Is Displayed

    3. Clearing Misfeeds When L1 - L5 is Displayed BSD006S...

  • Page 57: When N1 - N5 Is Displayed

    Removing Jammed Paper When N1 - N5 is Displayed BSD007S...

  • Page 58: When N6 - N22 Is Displayed

    3. Clearing Misfeeds When N6 - N22 is Displayed BSD008S...

  • Page 59: When Q1 Or Q2 Is Displayed

    Removing Jammed Paper When Q1 or Q2 is Displayed BSD009S...

  • Page 60: When Q3 Or Q4 Is Displayed

    3. Clearing Misfeeds When Q3 or Q4 is Displayed BSD010S...

  • Page 61: When R1 - R3 Is Displayed

    Removing Jammed Paper When R1 - R3 is Displayed BQL063S...

  • Page 62: When R4 - R8 Is Displayed

    3. Clearing Misfeeds When R4 - R8 is Displayed BSD011S...

  • Page 63: When Rb1 - Rb5 Is Displayed

    Removing Jammed Paper When Rb1 - Rb5 is Displayed BSD012S...

  • Page 64: When Rb6 - Rb9 Is Displayed

    3. Clearing Misfeeds When Rb6 - Rb9 is Displayed BSD013S...

  • Page 65: When Rb10 - Rb17 Is Displayed

    Removing Jammed Paper When Rb10 - Rb17 is Displayed BSD014S When Rt1 or Rt2 is Displayed BSD015S...

  • Page 66: When U Is Displayed (When The Large Capacity Tray Is Installed)

    3. Clearing Misfeeds When U is Displayed (when the Large Capacity Tray is installed) BSD016S...

  • Page 67: When U Is Displayed (When The Wide Large Capacity Tray Is Installed)

    Removing Jammed Paper When U is Displayed (when the Wide Large Capacity Tray is installed) BSD017S • If coated paper frequently becomes jammed and causes "U" to appear, contact your representative. When V is Displayed BQL039S...

  • Page 68: When Z1 Is Displayed

    3. Clearing Misfeeds When Z1 is Displayed BSD021S...

  • Page 69: When Z4 Is Displayed

    Removing Jammed Paper When Z4 is Displayed BSD018S...

  • Page 70: Removing Jammed Staples

    3. Clearing Misfeeds Removing Jammed Staples This section describes how to remove jammed staples. • Keep your hands clear of the booklet finisher tray when pulling out or pushing in the finisher's staple unit. You can trap your fingers if you do not. •...

  • Page 71: Booklet Finisher

    Removing Jammed Staples BQL062S Booklet Finisher Use the following procedure to remove jammed staples from the Booklet Finisher.
  • Page 72 3. Clearing Misfeeds BQL037S...
  • Page 73 Removing Jammed Staples BQL038S...

  • Page 74: Removing Punch Waste

    3. Clearing Misfeeds Removing Punch Waste This section describes how to remove punch waste. • While "Hole Punch Receptacle is full." is displayed, you cannot use the punch function. • "Hole Punch Receptacle is full." is displayed until the punch waste box is reinstalled. •...

  • Page 75: Removing Staple Waste

    Removing Staple Waste Removing Staple Waste This section describes how to remove staple waste. • While "Waste Staple Receptacle is full." is displayed, you cannot use the staple function. • "Waste Staple Receptacle is full." is displayed until the waste staple box is reinstalled. •...

  • Page 76: Removing Waste Paper

    3. Clearing Misfeeds Removing Waste Paper This section describes how to remove the waste paper. • "The waste paper receptacle is full." is displayed until the receptacle is reinstalled. • If the message is still displayed, reinstall the receptacle. Trimmer Use the following procedure to remove the waste paper produced by the trimmer.

  • Page 77: Appendix

    4. Appendix Maintenance Adjusting the Image Position This section describes how to adjust the image position if it is out of alignment. For adjusting the image position, there are [Copy Image] and [Frame Image]. To adjust the image position of a file mainly composed of pictorial data, such as photographs and illustrations, select [Copy Image]. To adjust the image position of a file mainly composed of text data, select [Frame Image].
  • Page 78 4. Appendix Using the supplied scale, measure the distance between the sheet's right and bottom sides and the Frame Image. The optimum aligned distance is 2 mm (0.08 inches). Use the following steps to adjust the print position according to the degree of misalignment. BQL070S Press [Back to Settings].

  • Page 79: Pausing Printing When Using The Finisher Or The Booklet Finisher

    Pausing Printing When Using the Finisher or the Booklet Finisher Pausing Printing When Using the Finisher or the Booklet Finisher Use the following procedure to temporarily interrupt a long print run when using the Finisher or the Booklet Finisher. Press the [Suspend/Resume] key. The key lights and printing stops.

  • Page 80: When Z-Folded Paper Is Not Properly Aligned

    4. Appendix When Z-folded Paper Is Not Properly Aligned Install the auxiliary Z-fold support tray if Z-folded prints are not output tidily. When Using the Finisher Shift Tray Use the following procedure to attach the Z-fold support tray for Finisher to the Finisher Shift Tray. Press the [Suspend/Resume] key.
  • Page 81 When Z-folded Paper Is Not Properly Aligned If the paper fed to the output tray is still not aligned even with the large Z-fold support tray for Folding Unit attached, attach the small Z-fold support tray for Folding Unit as well. Open the front cover of the Folding Unit and remove the large Z-fold support tray (located at the bottom of the Folding Unit).
  • Page 82 4. Appendix Open the front cover of the Folding Unit and remove both Z-fold support trays (located at the bottom of the Folding Unit). BQL071S Insert the projecting part of the small Z-fold support tray into the rectangular hole of the large Z-fold support tray.
  • Page 83 When Z-folded Paper Is Not Properly Aligned • When you have finished with the Z-fold support trays, open the front cover of the Folding Unit and hang them back up on the stowage hook. • Be sure to put the Z-fold support tray for the Folding Unit (Small) on the hook first. BSC009S...

  • Page 84: When Large Size Paper Is Not Properly Aligned

    4. Appendix When Large Size Paper is Not Properly Aligned Use the following procedure if a large sheet (B4, 8 " × 14", or larger) becomes misaligned or falls from the booklet finisher. Press the [Suspend/Resume] key. The key lights and printing stops. BQL059S Remove the prints.
  • Page 85 When Large Size Paper is Not Properly Aligned • When you have finished using the auxiliary coated paper tray, put it in the manual holder.

  • Page 86: If The Sheets Delivered To The Stacker Are Not Aligned

    4. Appendix If the Sheets Delivered to the Stacker Are Not Aligned Curling can cause sheets to be delivered unaligned to the stacker. If this happens, turn the decurler's roller unit the other way round. • If the sheets curl downward, attach the roller unit so the soft roller is underneath. •...

  • Page 87: Trademarks

    Trademarks Trademarks Adobe, Acrobat, Acrobat Reader, PostScript, and Reader are either registered trademarks or trademarks of Adobe Systems Incorporated in the United States and/or other countries. ® TrueType is a trademark of Apple Inc. ® is a registered trademark of Hewlett-Packard Company. Monotype is a registered trademark of Monotype Imaging, Inc.
  • Page 88 4. Appendix • The product names of Windows Server 2008 are as follows: ® ® Microsoft Windows Server 2008 Standard ® ® Microsoft Windows Server 2008 Enterprise ® ® Microsoft Windows Server 2008 Datacenter Other product names used herein are for identification purposes only and might be trademarks of their respective companies.

  • Page 89: Index

    INDEX Pausing Printing When Using the Finisher or the Booklet Finisher............Adjusting the image position........ Printer function............Problems operating the machine......Booklet Finisher......... 69, 72, 73 Removing jammed paper....... 47, 49 Removing jammed staples........Cannot print............Removing Punch Waste........Checking machine status and settings....Removing staple waste.........
  • Page 90 When the machine is connected to the computer using the interface cable........When U is displayed........64, 65 When Using the Finisher Shift Tray...... When Using the Folding Unit Tray....... When V is displayed..........When you cannot print clearly......When Z-folded paper is not properly aligned..................
  • Page 91 Copyright © 2009...
  • Page 92 Type for Pro 907 Type for Pro 1107 Type for Pro 1357 M004-7704...

This manual is also suitable for:

Pro 1357Pro 1107

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