Preparations; Router Guidelines; Internet Connection Guidelines; Firewall - iTero Element 5D Configuration Operation Manual

Preparations

• The required Modem/Router should be configured with WPA2
Security standard, including a password.
• Ensure that your IT professional staff would be available when the
scanner installation is planned to take place.
• Make sure that your Wi-Fi SSID credentials are available: Login &
password.
• The minimal Wi-Fi strength signal for the system should display at
least two "stripes", as shown in chapter 2, above).
• Diagnostic tool under "Settings", or the Connectivity Tool are
suggested below.
• Test the local Wi-Fi connection with any PC computer, using the
iTero connectivity tool (run the test as near as possible to the
scanner location).
• Connectivity Tool Download at fc1.orthocad.com\download\
AlignSupport\ConnectivityCheck2.0.exe
• Following are some suggestions for the office IT person, regarding
what should be considered in order to prevent issues such as
access or connectivity to/with the iTero scanner:
1. Hostname recommendations related to Align services listening to
ports 80 and 443.
2. Do not prevent FTP communication since the scanner sends
specific file types (.3ds and.3dc/.3dm).
3. Disable any proxy client for data communication through TCP/IP.
4. Do not add the scanner to any domain group.
5. Do not run any group policy on the scanner as it may disrupt its
proper functioning.

Router guidelines

Minimum Standards: 802.11N / 802.11AC

Internet connection guidelines

In order to achieve the best performance of your iTero Element 5D
laptop configuration scanner, ensure that your internet connection
upload speed is at least 1Mbps per scanner. Also, note that any
additional devices connected to the internet in parallel to the
scanner may affect the scanner's performance.

Firewall

Open Ports (in case Firewall is working):
a. 80 - HTTP - TCP
b. 443 - HTTPS - TCP
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iTero Element 5D laptop configuration operation manual

Wi-Fi tips

Wi-Fi routers allow you to access your internet system using a Wi-Fi
connection from essentially any place within the functional range of
the wireless network. Nevertheless, the number, depth and position
of walls, ceilings, or additional partitions that the wireless signals
must travel through may limit the range and strength of the signal.
Normal signals vary depending on the material types and background
RF (radio frequency) noise in your home or business.
6. Be sure to have a minimal number of walls and ceilings between
the router and other network devices. Each barrier can reduce
your adapter's range by 1-3 meters (3-9 feet).
7. Be sure to have a straight line, free of any partition, between
network devices. Even a wall that seems rather thin can block
a signal of 1 meter (3 feet) if the wall angle is shifted by only 2
degrees. To achieve the best reception, place all the devices
so that the Wi-Fi signal travels straight through (900) a wall or
partition (instead of at an angle).
8. Construction materials make a difference. A solid metal door,
or aluminum nails, can be very dense and may have an adverse
effect on a Wi-Fi signal. Try to position access points, wireless
routers, and computers so that the signal travels through drywalls
or open doorways. Materials and objects such as glass, steel,
metal, walls with insulation, water tanks (aquariums), mirrors, file
cabinets, brick, and concrete may reduce your wireless signal.
9. Keep your iTero product away (at least 3-6 feet or 1-2 meters)
from electrical devices or appliances that generate RF noise.
10. If you are using 2.4GHz cordless phones or X-10 (wireless
products such as ceiling fans, remote lights, and home security
systems), your wireless connection may severely degrade or
entirely drop. The base of many wireless devices transmits an RF
signal, even if the device is not in use. Position your other wireless
devices as far as possible from your scanner and router.
11. In your area, there may be more than one active wireless network.
Each network uses one or more channels. If the channel is near
your system channels, the communication may gradually decline.
Ask your IT department to check this, and if required, change the
channel numbers used by your network.
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