Printer error
Solutions to some common printer problems are described in this section.
The following printer errors may appear in the Machine Status Message:
• Printer error. Printer offline.
• Printer paper low.
• Printer error – out of paper.
• Printer cover is open.
• Printer error. Printer not connected or turned off.
Follow the instructions under Machine details on page 11 to
resolve the printer error.
CUSTOM printer does not have a power switch.
Print a duplicate receipt for a specific transaction
If needed, print a duplicate receipt for the consumer. Follow the instructions under View
and print reports on page 16 to access the TRANSACTION HISTORY REPORT screen. On
that screen:
1. Locate the transaction.
2. Touch column to highlight the transaction.
1
2
3. Press Duplicate Receipt.
14 | Money Machine
Press to return to the previous screen.
2 bin models | Troubleshooting
®
CUSTOM printer