Troubleshooting; Service - Bissell Pet Hair Eraser 1941 Series Quick Start User Manual

Troubleshooting

WARNING
Problem Possible causes
Brush roll switch is turned off
Vacuum is locked in upright
position
Vacuuming on Premium Soft
Carpet
Brush roll
doesn't
Brush roll safety feature
rotate
triggered (blue changes to red
light illuminating around height
adjustment knob)
Brush roll has lodged debris or
other entanglements, keeping
the brush from rotating
Vacuum Suction Knob is in
"hose/tool suction" mode
Filters are dirty
There is a clog in the vacuum
Vacuum
Dirt Container is not seated
won't pick
correctly
up dirt
There is a crack or hole in the
Main Hose
Main Hose is not connected
There is a clog in the hose or
wand
Hair wrapped around brush roll
Dirt is Dirt Container is full
escaping
Filters are missing
from the
vacuum
Vacuum Suction Knob is in
Hose won't
"Floor Suction" mode
pick up dirt
Please do not return this product to the store.
Other maintenance or service not included in the manual should be performed by an authorized
service representative. For any questions or concerns, BISSELL is happy to be of service.
To reduce the risk of electric shock, turn power switch off
and disconnect plug from electrical outlet before performing
maintenance or troubleshooting checks.
Remedies
Make sure Brush Roll switch is ON
Recline vacuum and switch ON the Brush Roll
Turn Height Adjustment Knob to "high carpet"
and turn vacuum off and back on
Unplug, check for debris, and remove the debris
Unplug, check for debris, and remove the debris
Turn knob aligning arrow with "Floor Suction"
Remove and rinse pre-motor filter; allow enough
time for it to dry properly before reinserting
Remove post-motor filter and knock it against a
trash can to remove debris; it should be replaced
every 3-6 months depending on level of use
Remove debris and any other entanglements that
may be restricting the brush rolls rotation
Press the Empty Button to release the Dirt
Container and reseat properly
If there is a crack or hole, order a new Main Hose
from the BISSELL website
Locate the Main Hose and reconnect by pushing
the hose connection to secure the latch
Check inside of hose for clogs by disconnecting
from handle; disassemble wand and check for
clogs
Run vacuum back and forth on clean carpet
several times to release wrapped hair
Empty the Dirt Container
Check to see if all of the Pre-Motor and Post-
Motor filters are in place
Turn knob aligning arrow with "hose/tool
suction"
www.BISSELL.com
15