Dish Network 4K Joey Setup Manual page 31

Residential Customer Agreement, cont.
13. GENERAL
A. Notice. Except as otherwise provided by Section 12, any notice that we are required or
permitted to give under this Agreement may be given via U.S. mail, electronically (including,
without limitation, via an e-mail, electronic bill or social media message), on your bill, as
a bill insert, via broadcast on a television channel, on your receiver(s) (including, without
limitation, through pop-up messages sent to your receiver), through publication on dish.com,
mydish.com, dish.com/legal or other website, by telephone, or by any other reasonable
means. In the event that we give you notice by U.S. mail (including, without limitation, on a
mailed bill, bill insert, notice, letter or postcard), then it will be considered given
three (3) days after it is first deposited in the U.S. mail, addressed to you at your billing
address then appearing in our records. In the event that we give you notice electronically
(including, without limitation, via an e-mail, electronic bill, social media message or
attachment), then it will be considered given at the time we first send an electronic
communication containing such notice or notifying you of the availability of such notice
(or the electronic bill in which it is included) to the electronic contact information (including,
without limitation, e-mail address or social media (e.g., Facebook, Twitter) identifier) then
appearing in our records. In the event that we give you notice via broadcast on a television
channel, or on your receiver(s) (including, without limitation, through pop-up messages sent
to your receiver) or through publication on dish.com, mydish.com, dish.com/legal or other
website, then it will be considered given when first broadcast, sent or published. In the
event that we give you notice by telephone, then it will be considered given when personally
delivered to you or when left as a message at your telephone number then appearing in our
records. Unless otherwise specified in this Agreement, any notice required or permitted to
be given by you under this Agreement shall be in writing and shall be sent by first-class mail
addressed to us at DISH Network L.L.C., Customer Service Center, P.O. Box 9033, Littleton,
CO 80160-9033, and shall be deemed given when received by us at such mailing address.
B. Physical Address/Change of Address. When setting up your DISH account, you
must provide us with the physical address where your Equipment will be located and your
Services will be provided. A post office box does not meet this requirement. You must give
us immediate notice of any change of name, mailing address, e-mail address, telephone
number, physical address where your Equipment is located or other contact information.
You may do this by notifying us at the telephone number, Customer Service E-mail Address
or General Customer Service Mailing Address set forth in Section 1.
C. Consent to Call Your Telephone Number. You authorize DISH and its affiliates, and its
and their third-party representatives, to contact you: (i) regarding your account;
(ii) to recover any unpaid portion of any obligation to DISH or its affiliates; and/or (iii) for any
other purpose not prohibited by applicable law. In each case, such contact may be made
by any means not prohibited by applicable law (including, without limitation, an automated
dialing or prerecorded messaging system) at the telephone number(s) that you provide
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Residential Customer Agreement, cont.
to DISH, including, without limitation, any mobile telephone number(s). You acknowledge
and agree that you do not need to provide a mobile telephone number to receive Services.
For the avoidance of doubt, with respect to any land-based telephone number(s) that you
provide to DISH, you acknowledge and agree that DISH and its affiliates, and its and their
third-party representatives, may contact you by any means not prohibited by applicable law
(including, without limitation, an automated dialing or prerecorded messaging system) with
offers, solicitations and promotions, except as prohibited by applicable law.
D. Account Information. In the event that you have an online account with us, then you
are responsible for maintaining the confidentiality of your account username and password
and for all activities that occur under your account username and/or password. You must:
(i) keep your account username and password confidential and not share them with anyone
else (including, without limitation, any person claiming to be a DISH customer service
representative); and (ii) immediately notify us of any unauthorized use of your password
and/or account username or other breach of security. You can only be sure you are
speaking with DISH when you place a telephone call to the telephone number set forth in
Section 1 or posted on dish.com, or utilize DISH's online customer service chat at
mydish.com/chat.
E. Third-Party Billing Representatives. We may enter into relationships with third parties
to provide billing and other services on our behalf, in which case the terms and conditions
of this Agreement shall apply to such third parties as applicable under the circumstances.
Additional terms and conditions imposed by our third-party billing representatives may
apply. For example and without limitation: (i) late fees and charges imposed by our
third-party billing representatives may be administered according to our third-party billing
representative's billing procedures and applicable state tariffs and regulations; (ii) our
third-party billing representatives may require that you pay all past-due prices, fees
and charges for Services, a restart price, fee or charge and/or a prepayment before
we reconnect your Services; and (iii) other services provided by our third-party billing
representatives (including, without limitation, local telephone service) may need to be
restored before Services can be restored, and a restoral fee and/or deposit may be required
to restore third-party billing representative services. Partial payments on third-party billing
representative bills may be applied first to the balance due for other services billed on
your third-party billing representative bill (including, without limitation, telephone service)
according to the third-party billing representative's billing procedures and applicable state
statutes and regulations. Please contact your third-party billing representative for details.
Failure to pay all or any part of your third-party billing representative bill may result in
disconnection of Services. In the event that your account is assigned by us to a third-party
billing representative, then we will provide you notice of such assignment.
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