Invalid Pin; Home Outdoor Modem Is Not Able To Attach To Lte Network Due To Incorrect Apn - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual
Indication(s) to user:
LEDs in Home Outdoor Modem and Home Router show error.
Smartphone application shows error "No SIM" or "SIM error".
Resolution(s):
Insert/re-insert SIM in Home Outdoor Modem. Note: the Home Outdoor Modem is in the wall
already!
Home Outdoor Modem restart is needed for SIM detection.

4.1.8 Invalid PIN

Root cause(s):
If SIM has a PIN, the PIN must be defined in Home Outdoor Modem variant pre-
configuration (i.e. factory-configured). When PIN configured in Home Outdoor Modem differs
from PIN in SIM, LTE connection is not established.
Indication(s) to user:
LEDs is Home Outdoor Modem and Home Router show error. LEDs at both Home Router
and Home Outdoor Modem will be Flashing (2Hz) orange.
Smartphone application shows error "SIM PIN error".
Resolution(s):
Use smartphone application to change the SIM PIN with the help of SIM PUK.
4.1.9 Home Outdoor Modem is not able to attach to LTE Network
due to Incorrect APN
Root cause(s):
Default APN at Home Outdoor Modem is different than LTE Network's APN. Default APN
block at Home Outdoor Modem is left blank.
Indication(s) to user:
Home Outdoor Modem LED status is blinking orange.
Resolution(s):
This is a factory configuration issue. Contact vendor for Factory Configuration Updation.
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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