Cable Between Home Outdoor Modem And Home Router Not Properly Connected; Sim Is Not Inserted - Nokia FastMile User Manual

FastMile Home Outdoor Modem User Manual
Indication(s) to user:
LEDs in Home Outdoor Modem and Home Router show error. LEDs at both Home Router
and Home Outdoor Modem will be Flashing (2Hz) orange.
Smartphone application shows error message "Cannot connect to assigned cell".
Home Outdoor Modem informs Controller about its state, "cannot connect" in a HTTP/JSON
'request' message.
Resolution(s):
If serving cell is down, the Controller must get information from the network management
system (NetAct) of the root cause ("cell is down"). The Controller gives a 'response' with
reason "cell is down" to Home Outdoor Modem's 'request' "cannot connect". If possible
(according to the capacity plan), Controller re-allocates another Cell Id to Home Outdoor
Modem.
If the manual tilt is wrong another tilt angle is manually adjusted. Home Outdoor Modem
restart is needed in this case.
If Home Outdoor Modem appears to be installed to a wrong wall, the installation process is
re-done.
4.1.6 Cable between Home Outdoor Modem and Home Router not
properly connected
Root cause(s):
There are problems with PoE cable between Home Outdoor Modem and Home Router. The
cable is not properly connected to Home Router and/or Home Outdoor Modem side or the
cable is broken.
Indication(s) to user:
LED in Home Router shows error. LED at Home Router will be Flashing (2Hz) orange.
LED in Home Outdoor Modem is dead (no power!).
Smartphone application shows error "Cannot connect to NTE, check cable".
Resolution(s):
Fix cabling issues.

4.1.7 SIM is not inserted

Root cause(s):
SIM is not in place in the Home Outdoor Modem. SIM must be installed before Home
Outdoor Modem is set up.
Release 17.10
DN09218237, Issue 03 Draft
28.11.2017
© 2017 Nokia
Troubleshooting
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