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4.1 ERROR CODES
When the machine experiences a problem, one of the
following error codes will be displayed on the control panel.
Each error code directs you to the system location of the
malfunction.
ERROR CODE MALFUNCTION
1
Soft
2
High Torque
3
Extended Run Time
4
Clean
5
Barrel Sensor
6
Hopper Sensor
7
Drive Motor
8
Cab Sensor
9
High Pressure Cutout
10
Auxiliary Sensor
To return the machine to normal operation, any error
causing condition must be corrected and the Freezing
Cylinder Off/On switch must be placed in the OFF position
and back in the ON position before the machine will return
to normal operation.
4.2 TROUBLESHOOTING ERROR CODES
Error Code 1 - Soft Error
The Soft Error (E1) is an internal control board
error that is logged for future analysis. The
refrigeration is never stopped and the machine will
continue to operate normally.
Error Code 2 - High Torque
If the control panel displays a High Torque Error
(E2), the controller has sensed that the drive
motor is running at 125% of the service factor
amps (SFA) for 10 or more seconds. Place the
Main Power Off/On switch in the OFF position,
wait until the product in the barrel thaws to a
reasonably soft consistency and return the switch
to the ON position. If the error persists, contact
your Authorized Stoelting Distributor for further
assistance.
Error Code 3 - Run Time
The Run Time Error (E3) occurs when the
compressor runs continuously for 20 minutes.
This error could happen if the cutout value is not
attained during "Standby Mode" or if the "Ready"
signal does not come on in "Custard Mode" or
"Lemon Ice Mode".
The Run Time Error may occur if airflow within the
machine has reduced or stopped or if there is a
SECTION 4
TROUBLESHOOTING
Error Code 4 - Clean
Error Code 5 - Freezing Cylinder Sensor
When the machine encounters a Freezing Cylinder
Sensor Error, the machine will continue to run using
preset timers. This mode will allow the machine to
continue making product until the machine can be
serviced.
Error Code 6 - Hopper Sensor
13
refrigeration issue. Check the sides of the machine
for anything that would restrict airflow.
If the error persists after attempting to clear it,
contact your Authorized Stoelting Distributor for
further assistance.
If the machine is left in the Clean Mode for more
than 20 minutes, the control panel will display a
Clean Error (Error 04). This condition does not
reflect a problem with the machine itself. The Clean
Error has been programmed into the controller as
a safeguard to protect the machine from potential
damage caused by the machine being accidentally
left in "Clean Mode". The control will attempt to
restart itself after 5 minutes. The display will then
flash and read Restart. To immediately clear the
Clean Error, place the Main Power Off/On switch
in the OFF position and back in the ON position.
After the Clean Error has been cleared, the machine
will start a refrigeration cycle to protect the product
in case the clean button was pressed by mistake.
The Freezing Cylinder Sensor Error (E5) indicates
a failure of the barrel sensor or an extreme out of
range condition (< -34°F or > 99°F). If the control
panel displays an E5, place the Freezing Cylinder
Off/On switch in the OFF position and back in the
ON position. If the error persists, contact your
Authorized Stoelting Distributor for further
assistance.
NOTE
The Hopper Sensor Error (E6) indicates a failure
of the hopper sensor or an extreme out of range
condition (< -34°F or > 99°F). If the control panel
displays an E6, place the Freezing Cylinder Off/
On switch in the OFF position and back in the ON
position. If the error persists, contact your
Authorized Stoelting Distributor for further
assistance.
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Table of Contents
Troubleshooting
