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Maintenance and Service Guide

HP Pavilion Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Table of Contents

   Also See for HP Pavilion 15-bc300

   Summary of Contents for HP Pavilion 15-bc300

  • Page 1: Maintenance And Service Guide

    Maintenance and Service Guide HP Pavilion Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, Pentium, and Thunderbolt are Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 Model numbers: 15-bc300~15-bc399 ........................1 Model numbers: 15-bc400~15-bc499 ........................4 Model numbers: 15-dp0000~15-dp0099 ......................7 2 Getting to know your computer ........................11 Right side ................................11 Left side ................................12 Display ................................. 13 Keyboard area ..............................
  • Page 6 Using HP PC Hardware Diagnostics UEFI ......................72 Starting HP PC Hardware Diagnostics UEFI ..................73 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........73 Downloading the latest HP PC Hardware Diagnostics UEFI version ......73 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 7 Backing up information and creating recovery media ..................76 Using Windows tools ......................... 76 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..76 Restoring and recovery ............................77 Restoring, resetting, and refreshing using Windows tools .............. 77 Recovering using HP Recovery media ....................
  • Page 8 viii...
  • Page 9: Product Description

    Product description Model numbers: 15-bc300~15-bc399 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-bc300~15-bc399 CTO Model: 15t-bc300 Processors Intel Core i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, Dual, 15 W Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, Dual, 15 W...
  • Page 10 Camera and HP Wide Vision HD Camera Microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 11 Category Description TouchPad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Power requirements Battery 3-cell prismatic battery - 61.5 Whr (5360 mAh) Battery life enhancement Supports battery fast charge (90 minutes = 90% charged) AC adapter 120 W with power cords 1 meter conventional power cord with sticker label (C5)
  • Page 12: Model Numbers: 15-bc400~15-bc499

    Model numbers: 15-bc400~15-bc499 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-bc400~15-bc499 CTO Model: 15t-bc400 Processors 8th generation Intel Core processors Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, 45 W Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/8 MB L3, Quad, 15 W...
  • Page 13 Camera and HP Wide Vision HD Camera Microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 14 Category Description AC Smart Pin adapter plug Keyboard/pointing Keyboard devices Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black, acid green) Backlit, full size, 3-coat paint, island-style keyboard with numeric keypad (acid green) TouchPad requirements TouchPad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default...
  • Page 15: Model Numbers: 15-dp0000~15-dp0099

    AC adapter Model numbers: 15-dp0000~15-dp0099 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-dp0000~15-dp0099 CTO model: 15t-dp0000 Processors 8th generation Intel Core processors Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, Hexa core, 45 W Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, Hexa core, 45 W...
  • Page 16 Camera and HP Wide Vision HD Camera Microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 17 Category Description Internal card One M.2 slot for WLAN module expansion One M.2 slot for solid-state drives Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video HDMI v2.0 supporting: up to 4096 × 2160 @ 60Hz Headphone/microphone combo jack USB 2.0 port: 1 (left side)
  • Page 18 Category Description Windows 10 Home ML Windows 10 Home Plus ML Windows 10 Home Advanced For Emerging Market (EM/SL) Windows 10 Home EM/SL Windows 10 Home Plus EM/SL Windows 10 Home Advanced SL For the People’s Republic of China market CPPP Windows 10 Home High End China Language Edition CPPP Windows 10 Home China Language Edition For Indonesia Market...
  • Page 19: Getting To Know Your Computer

    ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.
  • Page 20: Left Side

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select ▲ HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 21: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Display...
  • Page 22: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures. Chapter 2 Getting to know your computer...
  • Page 23: Lights

    Lights Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ● saving state. The computer shuts off power to the display and other unneeded components. ● Off: The computer is off or in Hibernation. Hibernation is a power-saving state that uses the least amount of power.
  • Page 24: Button And Speaker

    Button and speaker Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
  • Page 25: Special Keys

    Special keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.
  • Page 26: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Icon Description Helps prevent side-angle viewing from onlookers.
  • Page 27: Bottom

    Bottom Component Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Component Description...
  • Page 28: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component HP product name Model number Product ID Serial number Warranty period...
  • Page 29 Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...
  • Page 30: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 31 Item Component Spare part number Display panel (see Display assembly on page not spared Top cover with TouchPad and keyboard (see TouchPad on page 50 for a detailed list of country codes) For use in the following models: 15-dp000~0999 ● Shadow black L43008-xx1 ●...
  • Page 32 Item Component Spare part number ● Optane memory module, 16 GB, PCIe L27067-001 ● 128 GB, SATA-3, TLC 759848-032 ● 128 GB, SATA-3, Value 827560-017 ● 256 GB, PCIe 3 × 4 SS, TLC 847109-005 ● 512 GB, PCIe 3 × 4 SS, TLC 847110-002 System board (see System board on page...
  • Page 33 Item Component Spare part number For use in models: 15-dp0000~15-dp0999 L42997-001 For use in models: 15-bc300~bc399 and 15-bc400~bc499 L06098-001 (16) Hard drive 1 TB, 5400 rpm, 2.5 in 778192-005 1 TB, 5400 rpm, 7.0 mm L30422-005 1 TB, 7200 rpm, 9.5 mm 766644-005 2 TB, 5400 rpm 7.0 mm 912487-855...
  • Page 34: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Bezel For non-touch screens 856725-001 For non-touch 3D screens 856726-001 Camera NM USB 3.0 1080p Intel 3D (only for 15-bc300~399, 15-bc400~499 models) 781624-005 DM USB 2.0 Mjpeg 720p VDH2 PA (only for 15-bc300~399, 15-bc400~499 models) 833962-011 DM USB 2.0 Mjpeg 720p VDH SF (only for 15-bc300~399, 15-bc400~499 models) 846006-003...
  • Page 35 Item Component Spare part number 3D camera cable (not illustrated) 859445-001 Raw display panel Non-touch for use in the following models: 15-bc300~399, 15-bc400~499 FHD, UWVA 752920-012 ● ● FHD, SVA 798933-015 ● 842484-003 Non-touch for use in the following models: 15-dp0000~0999 FHD, SVA L43002-001 FHD, UWVA...
  • Page 36: Miscellaneous Parts

    L15534-101 Hard drive bracket 913937-001 HP HDMI to VGA adapter 701943-001 HP USB external DVD/RW optical drive 747080-001 Power cord (C5, 1.0 m) for use in the following models: 15-bc300~399, 15-bc400~499 For use in Argentina 401300-007 For use in Australia...
  • Page 37 Component Spare part number For use in the People’s Republic of China L22341-001 For use in South Africa L22337-001 For use in Switzerland L22336-001 For use in Taiwan L22342-001 For use in Thailand L22338-001 For use in the United Kingdom L22332-001 Screw Kit 856752-001...
  • Page 38: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 39: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 40: Electrostatic Discharge Damage

    The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, and sleeve protectors ● Conductive bins and other assembly or soldering aids Nonconductive foam ● ● Conductive tabletop workstations with ground cords of one megohm resistance ●...
  • Page 41: Packaging And Transporting Guidelines

    CAUTION: A product can be degraded by as little as 700 V. Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V...
  • Page 42: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 43 ▲ Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure: Position the computer upside down on a flat surface. Remove the two Phillips M2.5 × 6.0 screws (1) and the eight Phillips M2.0 × 5.0 screws (2) that secure the base enclosure to the computer.
  • Page 44: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 45 To remove the battery, disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3). Component replacement procedures...
  • Page 46 Remove four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer, lift the front of the battery (2), and then slide the battery up and away to remove it from the computer (3). To insert the battery, reverse the removal procedures. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 47: Hard Drive

    Hard drive Description Spare part number Hard drive, 1 TB, 5400 rpm, 2.5 in 778192-005 Hard drive, 1 TB, 5400 rpm, 7.0 mm L30422-005 Hard drive, 1 TB, 7200 rpm, 9.5 mm 766644-005 Hard drive, 2 TB, 5400 rpm, 7.0 mm 912487-855 Hard drive bracket 913937-001...
  • Page 48 If it is necessary to disassemble the hard drive, follow these steps: ▲ Remove the hard drive connector (1), and then remove the side brackets (2). Reverse this procedure to reassemble the hard drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 49: Solid-state Drive (m.2)

    Solid-state drive (M.2) Description Spare part number Solid state drive for use in the following models: 15-dp0000~0999 ● Optane memory module, 16 GB, PCIe L43005-001 ● 256 GB, PCIe L44430-001 ● 128 GB, SATA-3 L43004-001 Solid state drive for use in the following models: 15-bc300~399, 15-bc400~499 ●...
  • Page 50: Memory

    Memory Description Spare part number Memory module, DDR4, 2133 MHz (15-bc300~399, 400~499 models) 8 GB 820570-005 ● ● 4 GB 820569-005 ● 2 GB 851379-005 Memory module, DDR4, 2400 MHz (15-bc300~399, 400~499 models) ● 8 GB 862398-855 ● 4 GB 862397-855 2 GB 864271-855...
  • Page 51 CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).
  • Page 52: Wlan Module

    WLAN module Description Spare part number Intel Dual Band wireless-AC 7265 802.11ac, 2 × 2, WiFi + Bluetooth 4.2 Combo Adapter (non-vPro) 793840-005 Realtek RTL8822BE 802.11ac 2 × 2 WiFi + Bluetooth 4.2 Combo Adapter 924813-855 Before removing the WLAN module, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 53: Heat Sink

    Heat sink Description Spare part number Heat sink for use in products with GeForce 950M/960M/965M graphics (15-bc300~399, 15-bc400~499 models) 856668-001 Heat sink for use in products with GeForce GTX1050M graphics (15-bc300~399, 15-bc400~499 models) 920563-001 Heat sink for use in products with GeForce GTX 950M graphics (15-bc300~399, 15-bc400~499 models) L03383-001 Heat sink for use in products with GeForce GTX 1050 graphics (15-bc300~399, 15-bc400~499 models) L22941-001...
  • Page 54 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 55: Pch Heat Sink

    PCH heat sink Heat sink Spare part number PCH heat sink 725625-001 Before removing the platform controller hub (PCH) heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).
  • Page 56 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 57: Usb Board

    USB board Description Spare part number USB board for use in models 15-dp0000~15-dp0999 L42997-001 USB board for use in models 15-bc300~bc399, 15-bc400~bc499 L06098-001 USB board cable for use in models 15-dp0000~15-dp0999 L42994-001 USB board cable for use in models 15-bc300~bc399, 15-bc400~bc499 856729-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal...
  • Page 58: Touchpad

    TouchPad Description Spare part number TouchPad board for use in models 15-dp0000~15-dp0999 860364-001 TouchPad board for use in models 15-bc300~15-bc399 and 15-bc400~15-bc499 L06001-001 TouchPad cable for use in models 15-dp0000~0999 L42995-001 TouchPad cable for use in models 15-bc300~15-bc399 and 15-bc400~15-bc499 858967-001 Before removing the TouchPad, follow these steps: Prepare the computer for disassembly...
  • Page 59 Rotate the bottom of the TouchPad upward (3), and then remove it from the computer (4). Reverse this procedure to install the TouchPad. Component replacement procedures...
  • Page 60: Fans

    Fans Description Spare part number Fan assembly for use in models 15-dp0000~0999 L42999-001 Fan assembly for use in models 15-bc300~bc399, 15-bc400~bc499 L18458-001 Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page 34).
  • Page 61: System Board

    System board Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel i7-7500U processor for use in models with 4 GB of GeForce GTX 950M discrete graphics memory L03381-xxx Intel i7-7200U processor for use in models with 4 GB of GeForce GTX 950M discrete graphics memory L03382-xxx...
  • Page 62 Heat sink (see Heat sink on page 45). ● ● PCH heat sink (see PCH heat sink on page 47). Remove the system board: Disconnect the following cables: Wireless antenna cable (1) ● ● Speaker cable (2) ● Keyboard cable (ZIF) (3) ●...
  • Page 63 Remove Phillips M2.0 × 4.0 screw (1), lift the top of system board (2), and then remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...
  • Page 64: Rtc Battery

    RTC battery Description Spare part number RTC battery 741976-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure (see Base enclosure on page Disconnect the cable from the battery (see Battery on page 36), and then remove the following components:...
  • Page 65: Power Connector

    Power connector Description Spare part number Power connector cable for use in model numbers: 15-dp0000~0999 L42996-001 Power connector cable for use in model numbers: 15-bc300~399, 15-bc400~499 858021-001 Before removing the power connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 66: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Remove the base enclosure. Disconnect the cable from the battery (see Battery on page 36). Remove and disassemble the display panel: Disconnect the WLAN antenna cables from the WLAN module (1), and then remove the tape the holding the antennas in place (2).
  • Page 67 Remove the three Phillips M2.5 × 5.0 screws from the left and right hinge brackets (1), and then rotate the hinge brackets upward (2). Position the computer upside-down on the display. Rotate the display assembly (1), and then separate the display assembly from the base enclosure (2). Position the display panel upright.
  • Page 68 Using a non-marking, non-conductive pry tool, starting on the top edge (1), loosen the display bezel, disconnecting the plastic clips to release the edge of the bezel. Continue on the left and right edges (2) and then bottom edge (3), and then lift the display bezel (4) to remove it. Display bezels are available using spare part number 856725-001 for non-touch panels and 856726-001 for touch panels.
  • Page 69 If it is necessary to remove the camera, use a tool and lift the camera module to disengage the adhesive that secures it to the enclosure (1), and then disconnect the cable (2) from the module. IMPORTANT: The camera module is fragile. Use care not to damage it during removal. Camera are available using the following spare part numbers: 781624-005: NM USB 3.0 1080p Intel 3D (only for 15-bc300~399, 15-bc400~499 models) 833962-011: DM USB 2.0 Mjpeg 720p VDH2 PA (only for 15-bc300~399, 15-bc400~499 models)
  • Page 70 859099-001: UHD ● After rotating the display panel over next to the display enclosure (1), lift the tape from the connector (2), and then disconnect the display cable from the display panel (3). Remove the display panel from the enclosure (4). Chapter 5 Removal and replacement procedures for authorized service provider parts...
  • Page 71 If it is necessary to remove the display hinges, remove the Phillips M2.0 × 2.0 screw from each hinge cover (1), and then remove the hinge covers from the enclosure (2). All hinge covers and caps are available using spare part number 859737-001 for non-touch models and 856748-001 for touch models.
  • Page 72 Remove the Phillips M2.0 × 2.0 screw from each hinge bracket (1), and then separate the hinge caps from the hinge brackets (2). All hinge covers and caps are available using spare part number 859737-001 for non-touch models and 856748-001 for touch models. If it is necessary to remove the WLAN antennas, peel the antennas from the top of the back cover (1), release the WLAN cable from the routing channels (2), and then remove the antennas and cables from the enclosure (3).
  • Page 73 856713-001: In natural silver finish for non-touch screen 856716-001: In natural silver finish for non-touch 3D screen 856719-001: In natural silver finish for touch screen L03594-001: In shadow black finish for non-touch screen L22939-001: In acid green finish for non-touch screen Reverse this procedure to install the display assembly.
  • Page 74: Power Button Board

    Power button board Description Spare part number Power button board for use in model numbers 15-dp000~0999 L42998-001 Power button board for use in model numbers 15-bc300~399, 15-bc400~499 858974-001 Power button board cable 858966-001 IMPORTANT: Make special note of each screw and screw lock size and location during removal and replacement Before removing the power button board, follow these steps: Prepare the computer for disassembly...
  • Page 75: Speakers

    Speakers NOTE: The speaker spare part kit includes the cable. Description Spare part number Speaker Kit for use with the following models: 15-dp0000~0999 L43001-001 Speaker Kit for use with the following models: 15-bc300~399, 15-bc400~499 858976-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 76: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Description Spare part number Top cover with backlit keyboard in natural silver finish for use in model numbers 15-bc300~15-bc399 and...
  • Page 77: Using Setup Utility (bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 78: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 79: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...
  • Page 80: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 81: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.
  • Page 82: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 83 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
  • Page 84: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive, as follows: Go to http://www.hp.com/support.
  • Page 85: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...
  • Page 86: Specifications

    Specifications Computer specifications Metric U.S. Dimensions Width 382.4 mm 15.06 in Depth 252.5 mm 9.94 in Height 24.5 mm 0.96 in Weight 15-dp0000~0999 2.23 kg 4.92 lb 15-bc300~399, bc400~499 2.20 kg 4.85 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –...
  • Page 87: 39.62 Cm (15.6 In) Display Specifications

    39.62 cm (15.6 in) display specifications Metric U.S. Dimensions Height 20.77 cm 8.175 in Width 37.78 cm 14.875 in Diagonal 39.62 cm 15.6 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 220, 250, or 300 nits Pixel resolution Pitch 0.252mm ×...
  • Page 88: M.2 Pcie Solid-state Drive Specifications

    M.2 PCIe solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read Up to 2150 MB/s Up to 2150 MB/s Random Read...
  • Page 89: M.2 Sata Solid-state Drive Specifications

    M.2 SATA solid-state drive specifications 128 GB* 256 GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3 Ready time, maximum (to not busy) 1.0 ms...
  • Page 90: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 91 Country/region Accredited agency Applicable note number Sweden SEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 92: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 93: Index

    Index BIOS Display panel AC adapter and battery light, determining version 69 spare part numbers 23 identifying 11 downloading an update 70 display panel AC adapter, spare part numbers 28 starting the Setup Utility 69 product description 1, 4, 7 action keys updating 69 drive light, identifying 11...
  • Page 94 WLAN 21 hinge caps left control zone, identifying 14 spare part numbers 63, 64 USB SuperSpeed 11, 12 left side components 12 HP PC Hardware Diagnostics UEFI power button board lights downloading 73 removal 66 AC adapter and battery 11...
  • Page 95 78 wireless certification label 21 recovery media display 79 wireless, product description 2, 5, 8 creating using HP Cloud Recovery hard drive 79 WLAN antenna, spare part number Download Tool 76 M.2 solid-state drive 80 creating using Windows tools 76...

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