HP PAVILION 15-BC514TX Maintenance And Service Manual
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HP PAVILION 15-BC514TX Maintenance And Service Manual

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Maintenance and Service Guide
HP Pavilion Notebook PC
IMPORTANT! This document is intended for HP authorized service
providers only.

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Summary of Contents for HP PAVILION 15-BC514TX

  • Page 1 Maintenance and Service Guide HP Pavilion Notebook PC IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 Intel, Optane, and Core are trademarks of Intel bound by the terms of the HP End User License Not all features are available in all editions or Corporation or its subsidiaries in the U.S.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 Model numbers: 15-bc300~15-bc399 ........................1 Model numbers: 15-bc400~15-bc499 ........................4 Model numbers: 15-bc500~15-bc599 ........................7 Model numbers: 15-dp0000~15-dp0099 ......................10 2 Getting to know your computer ........................14 Right side ................................14 Left side ................................
  • Page 6 Downloading a BIOS update ......................71 7 Using HP PC Hardware Diagnostics ........................ 72 Using HP PC Hardware Diagnostics Windows (select products only) ..............72 Downloading HP PC Hardware Diagnostics Windows ............... 72 Downloading the latest HP PC Hardware Diagnostics Windows version ....... 73 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) .....................
  • Page 7 Backing up information and creating recovery media ..................77 Using Windows tools ......................... 77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..77 Restoring and recovery ............................78 Restoring, resetting, and refreshing using Windows tools .............. 78 Recovering using HP Recovery media ....................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Model numbers: 15-bc300~15-bc399 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-bc300~15-bc399 CTO Model: 15t-bc300 Processors Intel® Core™ i7-7500U (2.7 GHz, turbo up to 3.5 GHz), 2133 MHz/4 MB L3, dual core, 15 W Intel Core i5-7200U (2.5 GHz, turbo up to 3.1 GHz), 2133 MHz/3 MB L3, dual core, 15 W...
  • Page 10 Camera and HP Wide Vision HD Camera microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 11 Category Description Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default Power requirements Battery 3-cell prismatic battery (61.5 Wh, 5.36 Ah) Battery life enhancement Supports battery fast charge (90 minutes = 90% charged) AC adapter 120 W with power cords 1 m (3.3 ft) conventional power cord with sticker label (C5) Security TPM 2.0 (firmware)

  • Page 12: Model Numbers: 15-Bc400~15-Bc499

    Model numbers: 15-bc400~15-bc499 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-bc400~15-bc499 CTO Model: 15t-bc400 Processors 8th generation Intel Core processors Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, hexa core, 45 W Intel Core i7-8550U (1.8 GHz, turbo up to 4.0 GHz), 2400 MHz/8 MB L3, quad core, 15 W...
  • Page 13 Camera and HP Wide Vision HD Camera microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 14 Category Description AC Smart Pin adapter plug Keyboard/pointing Keyboard devices Full size, 3-coat paint, island-style keyboard with numeric keypad (shadow black, acid green) Backlit, full size, 3-coat paint, island-style keyboard with numeric keypad (acid green) Touchpad requirements Touchpad with image sensor Multitouch gestures enabled Support Modern Trackpad Gestures Taps enabled as default...

  • Page 15: Model Numbers: 15-Bc500~15-Bc599

    AC adapter Model numbers: 15-bc500~15-bc599 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-bc500~15-bc599 CTO Model: 15t-bc500 Processors 8th generation Intel Core processors Intel Core i7-9750H (2.6 GHz, turbo up to 4.5 GHz), 2666 MHz/12 MB L3, hexa core, TDP 45 W, cTDP 35 W Intel Core i5-9300H (2.4 GHz, turbo up to 4.1 GHz), 2666 MHz/8 MB L3, quad core, TDP 45 W, cTDP 35 W...
  • Page 16 Camera and HP Wide Vision HD Camera microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 17 Category Description Compatible with Wi-Fi CERTIFIED Miracast-certified devices External media cards Support microSD/SDHC/SDXC Push-push insertion/removal Internal card One M.2 slot for WLAN module expansion One M.2 slot for solid-state drives Ports Hot Plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video HDMI v2.0 supporting up to 4096 ×...

  • Page 18: Model Numbers: 15-Dp0000~15-Dp0099

    AC adapter Model numbers: 15-dp0000~15-dp0099 Category Description Product Name HP Pavilion Notebook PC Model numbers: 15-dp0000~15-dp0099 CTO model: 15t-dp0000 Processors 8th generation Intel Core processors Intel Core i7-8750H (2.2 GHz, turbo up to 4.1 GHz), 2666 MHz/9 MB L3, hexa core, 45 W Intel Core i5-8300H (2.3 GHz, turbo up to 4.0 GHz), 2666 MHz/8 MB L3, hexa core, 45 W...
  • Page 19 Camera and HP Wide Vision HD Camera microphone HP Wide Vision HD Camera - indicator LED, USB2.0, BSI sensor, f2.0, 88° WFOV 720p by 30 frames per second Dual array digital microphones with appropriate software - beam forming, echo cancellation, noise...
  • Page 20 Category Description Audio control panel: B&O Play Audio Control Supports HP Audio Boost Dual speakers RJ-45 (network) Integrated 10/100/1000 NIC Wireless Integrated Wireless options with dual antennas (M.2/PCIe) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)
  • Page 21 Category Description Power cord 1 m (3.3 ft) power cord with sticker label (C13) Security TPM 2.0 (firmware) Mini security slot Operating system Preinstalled Windows 10 Windows 10 Professional FreeDOS 2.0 (select products only) For Developed Market (ML) Windows 10 Home ML Windows 10 Home Plus ML Windows 10 Home Advanced For Emerging Market (EM/SL)

  • Page 22: Getting To Know Your Computer

    Blinking white: The hard drive is being accessed. ● ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB SuperSpeed port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer.

  • Page 23: Left Side

    Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Type HP Documentation in the taskbar search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 24: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Chapter 2 Getting to know your computer...

  • Page 25: Keyboard Area

    Keyboard area Touchpad Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures. Right control zone Textured area that allows you to perform additional gestures.

  • Page 26: Lights

    Lights Table 2-5 Lights and their descriptions Component Description Power light On: The computer is on. ● ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 27: Button And Speaker

    Button and speaker Table 2-6 Button and speaker and their descriptions Component Description Power button When the computer is off, press the button to turn on the ● computer. When the computer is on, press the button briefly to ● initiate Sleep.

  • Page 28: Special Keys

    Special keys Table 2-7 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 29: Bottom

    Bottom Table 2-8 Bottom components and their descriptions Component Description Vents (3) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Component Description...

  • Page 30: Labels

    Your service label will resemble one of the following illustrations. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components Component HP product name Model number Product ID Serial number Warranty period...
  • Page 31 Table 2-10 Service label components (continued) Component Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Labels...

  • Page 32: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 33 Table 3-1 Computer major components and their descriptions Item Component Spare part number Display panel (see Display assembly on page not spared Top cover with touchpad and keyboard (see Touchpad on page 52 for a detailed list of country codes) For use in the following models: 15-dp000~0999 ●...
  • Page 34 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number 128 GB, SATA-3 L43004-001 ● 256 GB, PCIe L44430-001 ● For use in the following models: Optane memory module, 16 GB, PCIe (15-bc400~499 models) L27067-001 ● ●...
  • Page 35 Table 3-1 Computer major components and their descriptions (continued) Item Component Spare part number For use in model numbers: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~599 856729-001 (15) USB board For use in models: 15-dp0000~15-dp0999 L42997-001 For use in models: 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 L06098-001 (16) Hard drive 1 TB, 5400 rpm, 2.5 in...

  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Table 3-2 Display components and their descriptions Item Component Spare part number Bezel For non-touch screens 856725-001 For non-touch 3D screens 856726-001 Camera (used in all models) L02666-001 Raw display panel Non-touch for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 FHD, UWVA 752920-012 ●...

  • Page 37: Miscellaneous Parts

    L15534-101 Hard drive bracket 913937-001 HP HDMI to VGA adapter 701943-001 HP USB external DVD/RW optical drive 747080-001 Power cord (C5, 1.0 m) for use in the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 For use in Argentina 401300-007 For use in Australia...
  • Page 38 Table 3-3 Miscellaneous parts and their descriptions (continued) Component Spare part number For use in North America 213349-009 For use in the People’s Republic of China 286497-008 For use in South Africa 361240-002 For use in South Korea 267836-008 For use in Switzerland 213354-008 For use in Taiwan 393313-003...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Non-conductive, non-marking pry tool ● Magnetic Phillips P1 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 42: Personal Grounding Methods And Equipment

    ● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends the following materials and equipment to prevent static electricity: ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 43: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing 1 MΩ ±10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 44: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 58 screws that must be removed, replaced, and/or loosened when servicing the parts described in this chapter.
  • Page 45 Remove the base enclosure: Position the computer upside down on a flat surface. Remove the two Phillips M2.5 × 6.0 screws (1) and the eight Phillips M2.0 × 5.0 screws (2) that secure the base enclosure to the computer. Slide a non-marking, non-conductive pry tool around the edge of the base enclosure to loosen it (1), taking care not to damage the internal clips, and then remove the base enclosure (2).

  • Page 46: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information.
  • Page 47 To remove the battery, disconnect the battery cable from the system board (1), release the battery cable from the routing channels (2), and then lift the battery cable to remove it (3). Component replacement procedures...
  • Page 48 Remove four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer, lift the front of the battery (2), and then slide the battery up and away to remove it from the computer (3). To insert the battery, reverse the removal procedures. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 49: Hard Drive

    Hard drive Table 5-3 Hard drive, bracket, and cable descriptions and part numbers Description Spare part number Hard drive, 1 TB, 5400 rpm, 2.5 inch 778192-005 Hard drive, 1 TB, 5400 rpm, 7.0 mm L30422-005 Hard drive, 2 TB, 5400 rpm, 7.0 mm 912487-855 Hard drive bracket 913937-001...
  • Page 50 Reverse this procedure to reassemble the hard drive. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 51: Solid-State Drive (M.2)

    Solid-state drive (M.2) Table 5-4 Solid-state drive descriptions and part numbers Description Spare part number Solid state drive for use in the following models: 15-dp0000~0999 Optane memory module, 16 GB, PCIe L43005-001 ● 256 GB, PCIe L44430-001 ● 128 GB, SATA-3 L43004-001 ●...

  • Page 52: Memory Module

    Memory module Table 5-5 Memory module descriptions and part numbers Description Spare part number Memory module, DDR4, 2133 MHz (15-bc300~399 models) 8 GB 820570-005 ● ● 4 GB 820569-005 ● 2 GB 851379-005 Memory module, DDR4, 2400 MHz (15-bc400~499 models) ●...
  • Page 53 To install a memory module: IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot at an angle until it is seated (2).

  • Page 54: Wlan Module

    WLAN module Table 5-6 WLAN module descriptions and part numbers Description Spare part number Intel Dual Band wireless-AC 7265 802.11ac, 2 × 2, Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) (15- 793840-005 bc300~15-bc399 models) Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (15-bc400~15-bc499, 15- 924813-855 bc500~15-bc599, 15-dp0000~0999 models) IMPORTANT:...

  • Page 55: Heat Sink

    Heat sink Table 5-7 Heat sink descriptions and part numbers Description Spare part number Heat sink for use in products with GeForce GTX1050M graphics (15-bc400~499, 15-bc500~599 models) 920563-001 Heat sink for use in products with GeForce GTX 950M graphics (15-bc500~599 models) L03383-001 Heat sink for use in products with GeForce GTX 1050 graphics (15-bc400~499 models) L22941-001...
  • Page 56 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 57: Pch Heat Sink

    PCH heat sink Table 5-8 PCH heat sink description and part number Heat sink Spare part number PCH heat sink 725625-001 Before removing the platform controller hub (PCH) heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 36).
  • Page 58 Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.

  • Page 59: Usb Board

    USB board Table 5-9 USB board and cable descriptions and part numbers Description Spare part number USB board for use in models 15-dp0000~15-dp0999 L42997-001 USB board for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 L06098-001 USB board cable for use in models 15-dp0000~15-dp0999 L42994-001 USB board cable for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 856729-001...

  • Page 60: Touchpad

    Touchpad Table 5-10 Touchpad and cable descriptions and part numbers Description Spare part number Touchpad board for use in models 15-dp0000~15-dp0999 860364-001 Touchpad board for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 L06001-001 Touchpad cable for use in models 15-dp0000~0999 L42995-001 Touchpad cable for use in models 15-bc300~15-bc399, 15-bc400~15-bc499, 15-bc500~15-bc599 858967-001 Before removing the touchpad, follow these steps:...
  • Page 61 Rotate the bottom of the touchpad upward (3), and then remove it from the computer (4). Reverse this procedure to install the touchpad. Component replacement procedures...

  • Page 62: Fan Assembly

    Fan assembly Table 5-11 Fan descriptions and part numbers Description Spare part number Fan assembly for use in models 15-dp0000~0999 L42999-001 Fan assembly for use in models 15-bc300~bc399, 15-bc400~bc499, 15-bc500~bc599 L18458-001 Before removing the fan assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 36).

  • Page 63: System Board

    System board Table 5-12 System board descriptions and part numbers Description Spare part number System board (includes processor): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating system xxxxxx-601: Windows 10 operating system Intel i7-9750H processor for use in models with 4 GB of GeForce GTX 1650 discrete graphics memory L60207-xx1 Intel i7-9750H processor for use in models with 4 GB of GeForce GTX 1050 discrete graphics memory L60209-xx1...
  • Page 64 Disconnect the cable from the battery (see Battery on page 38). Remove the fans (see Fan assembly on page 54). Remove the solid-state drive (see Solid-state drive (M.2) on page 43). When replacing the system board, be sure to remove the following components (as applicable) from the defective system board and install on the replacement system board: ●...
  • Page 65 Remove Phillips M2.0 × 4.0 screw (1), lift the top of system board (2), and then remove it from the computer (3). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 66: Rtc Battery

    RTC battery Table 5-13 RTC battery description and part number Description Spare part number RTC battery 741976-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the base enclosure (see Base enclosure on page Disconnect the cable from the battery (see Battery on page...

  • Page 67: Power Connector

    Power connector Table 5-14 Power connector descriptions and part numbers Description Spare part number Power connector cable for use in model numbers: 15-dp0000~0999 L42996-001 Power connector cable for use in model numbers: 15-bc300~399, 15-bc400~499, 15-bc500~599 858021-001 Before removing the power connector, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 36).

  • Page 68: Display Assembly

    Display assembly Before removing the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 36). Remove the base enclosure. Disconnect the cable from the battery (see Battery on page 38). Remove and disassemble the display panel: Disconnect the WLAN antenna cables from the WLAN module (1), and then remove the tape the holding the antennas in place (2).
  • Page 69 Remove the three Phillips M2.5 × 5.0 screws from the left and right hinge brackets (1), and then rotate the hinge brackets upward (2). Position the computer upside-down on the display. Rotate the display assembly (1), and then separate the display assembly from the base enclosure (2). Position the display panel upright.
  • Page 70 Using a non-marking, non-conductive pry tool, starting on the top edge (1), loosen the display bezel, disconnecting the plastic clips to release the edge of the bezel. Continue on the left and right edges (2) and then bottom edge (3), and then lift the display bezel (4) to remove it. Display bezels are available as spare part number 856725-001 for non-touch panels and 856726-001 for touch panels.
  • Page 71 If it is necessary to remove the display panel from the enclosure, remove the four Phillips M2.0 × 2.5 screws from the display panel (1), and then lift the top of the panel (2) over and place it next to the enclosure.
  • Page 72 Remove the display panel from the enclosure (4). If it is necessary to remove the display hinges, remove the Phillips M2.0 × 2.0 screw from each hinge cover (1), and then remove the hinge covers from the enclosure (2). All hinge covers and caps are available as spare part number 859737-001 for non-touch models and 856748-001 for touch models.
  • Page 73 Remove Phillips M2.5 × 3.0 screw from the top of each hinge bracket (1) and three broad head Phillips M2.5 × 3.0 screws from each hinge (2). Remove the hinge brackets from the clips in the sides of the back cover (3), and then lift the hinge brackets (4) to remove them.
  • Page 74 If it is necessary to remove the WLAN antennas, peel the antennas from the top of the back cover (1), release the WLAN cable from the routing channels (2), and then remove the antennas and cables from the enclosure (3). WLAN antennas and cables are available as spare part number 856923-001.

  • Page 75: Power Button Board

    Power button board Table 5-15 Power button board and cable descriptions and part numbers Description Spare part number Power button board for use in model numbers 15-dp000~0999 L42998-001 Power button board for use in model numbers 15-bc300~399, 15-bc400~499, 15-bc500~599 858974-001 Power button board cable 858966-001 Before removing the power button board, follow these steps:...

  • Page 76: Speakers

    Speakers NOTE: The speaker spare part kit includes the cable. Table 5-16 Speaker descriptions and part numbers Description Spare part number Speaker Kit for use with the following models: 15-dp0000~0999 L43001-001 Speaker Kit for use with the following models: 15-bc300~399, 15-bc400~499, 15-bc500~599 858976-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly...

  • Page 77: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 5-17 Top cover with keyboard descriptions and part numbers Description...

  • Page 78: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 79: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 80: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 81: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 82: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 83: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 84 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 85: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: Go to the Microsoft Store and search for HP Cloud Recovery.

  • Page 86: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 87: Specifications

    Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Width 382.4 mm 15.06 in Depth 252.5 mm 9.94 in Height 24.5 mm 0.96 in Weight 15-dp0000~0999 2.23 kg 4.92 lb 15-bc300~399, bc400~499, bc500~599 2.20 kg 4.85 lb Input power Operating voltage and current 19.5 V dc @ 2.31 A –...

  • Page 88: 39.6 Cm (15.6 In.) Display Specifications

    39.6 cm (15.6 in.) display specifications Table 9-2 Display specifications Metric U.S. Dimensions Height 20.77 cm 8.18 in Width 37.78 cm 14.88 in Diagonal 39.62 cm 15.60 in Number of colors Up to 16.8 million Contrast ratio 500:1 (typical) Brightness 220, 250, or 300 nits Pixel resolution Pitch...
  • Page 89 Table 9-3 Hard drive specifications (continued) 1 TB* 2 TB* Operating temperature 0°C to 60°C (0°F to 140°F) 0°C to 60°C (0°F to 140°F) *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly. Hard drive specifications...

  • Page 90: M.2 Pcie Solid-State Drive Specifications

    M.2 PCIe solid-state drive specifications Table 9-4 Solid-state drive specifications 256 GB* 512 GB* Dimensions Height 1 mm 1 mm Length 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm Weight < 10 g < 10 g Interface type ATA-7 ATA-7 Transfer rate Sequential Read...

  • Page 91: M.2 Sata Solid-State Drive Specifications

    M.2 SATA solid-state drive specifications Table 9-5 Solid-state drive specifications 128 GB* 256 GB* Height 1.35 mm 1.35 mm Weight < 10 g < 10 g Form factor M.2 2280-D2-B-M M.2 2280-D2-B-M Transfer rate up to 540 MB/sec up to 540 MB/sec Interface type SATA-3 SATA-3...

  • Page 92: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 93: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 94 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 95: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 96: Index

    70 product description 1, 4, 8, 11 spare part numbers 64, 65 Bluetooth label 23 drive light, identifying 14 HP PC Hardware Diagnostics UEFI boot order, changing 78 downloading 74 bottom components 21 electrostatic discharge (ESD) 32 starting 74...
  • Page 97 USB flash drive 78 drive 14 removal 59 recovery media mute 18 spare part number 25 creating using HP Cloud Recovery power 18 spare part numbers 59 Download Tool 77 RJ-45 (network) status 14 power connector, identifying 14 creating using Windows tools 77...
  • Page 98 WLAN antennas, identifying 16 regulatory label 23 M.2 solid-state drive 82 WLAN device 23 wireless certification labels 23 solid-state drive 83 WLAN label 23 Remote HP PC Hardware Diagnostics static electricity 33 WLAN module UEFI settings system board removal 46 customizing 75...

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