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Service
Self Help
The Cooktop
Table 11: Cooktop Troubleshooting Chart
Cooktop Problem
Element cycles more than
usual
A slight odor is noticeable
when an element is turned on
Cooktop controls will not turn
on
Scraper is not working prop-
erly.
Cooking results are not what
was expected.
Element cycles on the highest
setting
Water takes too long to boil
White cooktop appears to
have a green tint
The Oven
Table 12: Oven Troubleshooting Chart
Oven Problem
The oven mode or temperature selected
or the numbers selected do not appear in
the display
Oven door is locked and will not release,
even after cooling
Oven is not heating
Oven is not cooking evenly
Use these suggestions before calling for service to avoid service charges.
Possible Causes and Suggested Solutions
Pan base is warped and not making full contact with heating surface.
Base diameter of pan is too small for the size of the element.
Pan ingredients have boiled dry.
Material of pan is a poor heat conductor; heat transfers too slowly
This is normal with new cooktops and will disappear after several uses
Range is not receiving power. Check the power source to see if a fuse has blown or if
the circuit breaker tripped. Check cord to see if it is inserted completely into outlet.
Cooktop panel is locked. Press and hold PANEL LOCK until indicator light turns off.
The scraper blade is dull. The scraper is packaged with single-edge, stainless steel
blades. Replace with a standard single-edge blade.
The cooktop is not level. Adjust leveling legs on bottom of range.
Cooking pan is not the appropriate size or type. See "Cookware Selection Guide".
This is normal. The temperature limiter operates automatically to protect the glass
ceramic surface from extreme high temperature damage.
Time to boil can vary greatly depending on environmental conditions. See "Boiling
Water" on page 25 for tips to decrease time to boil.
The white cooktop may have a green tint while cooling down. This is normal. The cook-
top will return to its original color when the glass has cooled.
The knob was turned too rapidly. Turn knob slower until correct wording or
temperature appears. Review manual instructions when setting clock,
timer, or Self-Clean.
Turn the oven off at the circuit breaker and wait 5 minutes. Turn breaker
back on. The oven should reset itself and will be operable.
Check circuit breaker or fuse box to your house. Make sure there is proper
electrical power to the oven. Be sure oven temperature has been selected.
Adjust oven calibration if necessary (see "Change the Oven Temperature
Offset" on page 14). Refer to cooking charts for recommended rack posi-
tion.
Possible Causes and
Suggested Solutions
English 41
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