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Customer care
Customer care
We offer fast, individual advice! You have several options:
Our online support on the Internet:
www.my-siemens.com/customercare
We can be reached any time, any place. You are given 24 hour support on all aspects of our
products. Here you will find an interactive fault-finding system, a compilation of the most
frequently asked questions and answers, plus user guides and current software updates to
download.
You can also look up the most frequently asked questions and answers in this user guide in
the "Questions & Answers" section, p. 87.
Replacement or repair services are not on offer in countries in which our products are sold
by non-authorized dealers.
When calling, please have ready your receipt, the phone identity number (IMEI, to display,
*
press
# 0 6 #), the software version (to display, press
ble, your Siemens Service customer number.
Qualified Siemens employees are waiting to offer you expert information about our products
and installation.
If repair work is necessary or you have a claim under warranty or guarantee you will receive
rapid, reliable assistance from our Service Centers:
Abu Dhabi .........................................0 26 42 38 00
Argentina .....................................0 80 08 88 98 78
Australia..........................................13 00 66 53 66
Austria.............................................05 17 07 50 04
Bahrain .................................................... 40 42 34
Bangladesh.......................................0 17 52 74 47
Belgium.............................................0 78 15 22 21
Bolivia ...............................................0 21 21 41 14
Bosnia Herzegovina..........................0 33 27 66 49
Brazil............................................0 80 07 07 12 48
Brunei ..................................................02 43 08 01
Bulgaria................................................02 73 94 88
Cambodia ............................................12 80 05 00
Canada ........................................1 88 87 77 02 11
China ...........................................0 21 50 31 81 49
Croatia ..............................................0 16 10 53 81
Czech Republic...............................02 33 03 27 27
Denmark ..............................................35 25 86 00
Dubai ................................................0 43 96 64 33
Egypt.................................................0 23 33 41 11
Estonia.................................................06 30 47 97
*
# 0 6 #, then §Info§) and, if applica-
Finland ............................................09 22 94 37 00
France.............................................01 56 38 42 00
Germany ......................................0 18 05 33 32 26
Greece .........................................0 80 11 11 11 16
Hong Kong .......................................... 28 61 11 18
Hungary ..........................................06 14 71 24 44
Iceland .................................................. 5 11 30 00
India .............................22 24 98 70 00 Extn: 70 40
Indonesia .....................................0 21 46 82 60 81
Ireland.............................................18 50 77 72 77
Italy ................................................02 24 36 44 00
Ivory Coast.......................................... 05 02 02 59
Jordan...............................................0 64 39 86 42
Kenya.................................................... 2 72 37 17
Kuwait ................................................... 2 45 41 78
Latvia .................................................... 7 50 11 18
Lebanon.............................................. 01 44 30 43
Libya ...............................................02 13 50 28 82
Lithuania ...........................................8 52 74 20 10
Luxembourg........................................ 43 84 33 99
Macedonia .......................................... 02 13 14 84
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