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Questions & Answers
If you have any questions about using your phone, visit us at www.siemens-mobile.com/customercare
anytime. In addition we have listed some frequently asked questions and answers below.
Question
Possible causes
Phone cannot
On/Off key not pressed long enough. Press On/Off key for at least two seconds.
be switched on.
Flat battery.
Standby time
Speed search active.
is too short.
Display illumination on.
Charging er-
Battery totally discharged.
ror (charge
icon not dis-
played).
Contact problem.
No mains voltage.
Wrong charger.
Battery faulty.
SIM error.
SIM card not correctly inserted.
SIM card contacts dirty.
SIM card with wrong voltage.
SIM card damaged (e.g. broken). Inspect the damage. Return the SIM card to service
No connec-
Signal weak.
tion to
Outside GSM range.
network.
SIM card not valid.
New network not authorised.
Network barring is set.
Network overloaded.
Phone loses
Signal too weak.
network.
Calls not pos-
2nd line set.
sible.
New SIM card inserted.
Charge limit reached.
Credit used up.
Certain uses
Call restrictions are set.
of the phone
not possible.
Questions & Answers
Possible solution
Charge battery. Check charging indicator in the display.
Deactivate speed search (p. 22).
Switch off display illumination (p. 20).
1) Plug in charger cable.
2) Charge icon appears after approx. 2 hours.
3) Charge battery as usual.
Check power supply and connection to the phone.
Check battery contacts and device interface and clean
them if necessary.
Use different mains power socket, check mains voltage.
Only use original Siemens accessories.
Replace battery.
Make sure that the SIM card is correctly inserted (p. 6).
Clean the SIM card with a dry cloth.
Use 3 V SIM cards only.
provider.
Move higher, to a window or open space.
Check service provider coverage map.
Contact the service provider.
Try manual selection or select a different network (p. 22).
Check barrings (p. 22).
Try again later.
Reconnection to another service provider is automatic
(p. 22). Switching the phone off and on may speed this up.
Set line 1
(p. 22).
Check for new restrictions.
Reset limit with PIN 2 (p. 14).
Load credit.
Barrings may be set by your service provider. Check
barrings (p. 22).
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