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7 Error messages
Error
The door does not move
Moving direction
disaccords to the buttons
"door opened" an "door
closed"
The door does not find a
position.
The door stops closing and
starts reopening.
The door hits the end
positions "Door open" or
"Door closed".
Door opens or closes at low
speed
The door opens or closes
only slightly (ca. 10 cm).
10/2015
Error cause
No power supply at the drive
No commands are issued from the
elevator control system.
When determinate the door
width, the position of the door
was not observed
The elevator control system breaks
the command, before the end
position is reach.
Higher mechanical resistance
results in reversing.
The positioning does not match
Braking points do not match the
speed
After power suppply disconnection
it is necessary to perform the
position evaluation (reference
motion).
The moment is too small for this
motion.
No pulse is detected at the
generator.
Remedy
Check connection to the power supply
network
If the door is moved using the service buttons,
the drive operates correctly. Check commands
of the elevator control system.
Execute a new determination of door
width with start position, door opened not
more than 5-10 cm
Disconnect the commands of the elevator
system (CN2 socket), close the door using the
"Door closed" button and hold the button
pressed for ca. 3 seconds longer.
Change the mechanical settings of the door.
Remove dirt from the running tracks or nuts.
repeat door width estimation
Change braking points or reduce speed
Send the "Door closed" commany until the
door control reports the "Door closed"
message.
Increase parameter A028 or A029.
Check the D030 parameter, whether
generator value changes, 1 pulse corresponds
to ca. 0.7 mm or in case of D300, check the
generator input. If necessary, reposition the
generator magnet (see Generator
configuration).
Page 19 of 24
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