GasTech D-Guard2 Operator's Manual page 8

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D-Guard
SERVICE POLICY
Gastech maintains an instrument service facility at the factory as well as authorised service facilities around the
world. Should your instrument require service, you may contact us on 61-8-6108-0000, or visit our website
www.gastech.com for authorised service locations.
For non-warranty repairs, you will need to provide a purchase order number. If you need to set a limit to the
repairs costs, state a "Not to Exceed" figure. If you need a quotation before you can authorise repair costs, so
state, but understand this will incur additional costs and may delay processing of the repair.
If you wish to set a limit to the authorised repair cost, state a "not to exceed" figure. Gastech's policy is to
perform all needed repairs to restore the instrument to full operating condition, including reactivation or
replacement of all out-of-warranty electrochemical cells.
You may send the unit, freight prepaid, to: Gastech Pty Ltd, 24 Baretta Rd, Wangara, Western Australia WA 6065.
Attn.: Service Department. Enclose the copy of your contact details. Pack the instrument and all its accessories
(preferably in its original packing) and any special instructions. Repairs are warranted for 90 days from the date
of shipment. Sensors have individual warranties.
Always include your address, purchase order number, shipping and billing information, and a description of the
defect as you perceive it. If this is the first time you are dealing directly with the factory, you will be asked to
provide credit references, prepay, or authorise COD shipment.
NOTE: Gastech assumes no liability for work performed by unauthorised service facilities.
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