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Agilent Support, Services, and Assistance
Agilent Support, Services, and Assistance
Service and Support Options
There are many other repair and calibration options available from the Agilent Technologies support
organization. These options cover a range of service agreements with varying response times. Contact
Agilent for additional information on available service agreements for this product.
Contacting Agilent
Assistance with test and measurements needs and information or finding a local Agilent
office are available on the Web at:
http://www.agilent.com/find/assist
If you do not have access to the Internet, contact your field engineer.
NOTE
Shipping Your Product to Agilent for Service or Repair
IMPORTANT
If you wish to send your instrument to Agilent Technologies for service or repair:
• Include a complete description of the service requested or of the failure and a description of any
failed test and any error message.
• Remove and retain the front handles and all rack mount hardware. The analyzer should be sent to
Agilent in the same configuration as it was originally shipped.
• Ship the analyzer using the original or comparable antistatic packaging materials.
• Contact Agilent for instructions on where to ship your analyzer.
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This Manual:http://www.manuallib.com/agilent/e8257ds02-s15-source-modules-user-guide.html
In any correspondence or telephone conversation, refer to the Agilent product by its model
number and full serial number. With this information, the Agilent representative can
determine the warranty status of your unit.
Agilent Technologies reserves the right to reformat or replace the internal hard disk drive in
your analyzer as part of its repair. This will erase all user information stored on the hard
disk. It is imperative, therefore, that you make a backup copy of your critical test data
located on the analyzer's hard disk before shipping it to Agilent for repair.
E8257DS02-S15
User's Guide E8251-90283
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