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Problem
•
Vacuum stops cleaning.
•
Vacuum does not charge. •
•
Vacuum only moves
backwards or moves a
few inches before backing
up and stopping.
•
Vacuum keeps moving in
small circle.
•
Vacuum does not detect
drop offs.
•
Vacuum will not pair
with app.
•
Robot will not return
to dock.
•
Scheduled cleaning will
not work.
•
Suction power is weak.
•
Vacuum noise changes
during operation.
SEE YOUR BLACK+DECKER APP FOR OTHER TROUBLESHOOTING DETAILS
For assistance with your product, visit our website www.blackanddecker.com for the location of the service
center nearest you or call the BLACK+DECKER help line at 1-800-544-6986.
8
TROUBLESHOOTING
Possible Cause
•
Vacuum is in error state.
•
Battery charge is low.
•
Vacuum has completed Quick Clean or
Spot mode.
Charger is not plugged in correctly.
•
Power switch on vacuum is not ON
•
Floor has dark stripes or spots that the
vacuum detects as a drop off.
•
Sensors are dirty.
•
A wheel is blocked.
•
Vacuum is operating in SPOT mode.
•
Sensors are covered.
•
Vacuum not sufficiently charged.
•
Bluetooth function on mobile device is not
turned on.
•
Mobile device located too far from vacuum.
•
Location Services and App Permissions
for Locations Services may be turned OFF.
(Android Only)
•
Vacuum and mobile device need to
be restarted.
•
Robot is out of range to "see" the dock.
•
Robot is obstructed by objects in the
cleaning area.
•
Robot may not be paired to dock.
•
Vacuum was not reconnected to app after
robot was switched OFF.
•
Filters are clogged, dustbin full.
•
Debris in rotating brush, wheel or side brush.
•
AUTOSENSE in action - vacuum changes
suction power from carpet to hard surface.
Possible solution
•
Clear error (see Error indication patterns table)
•
Charge battery.
•
Ensure the charger is fully plugged into outlet and the jack plug is
properly plugged into the vacuum or charging dock.
•
Ensure power switch is "ON".
•
Only use vacuum on recommended surfaces. (see recommended
floor surfaces section)
•
Clean sensors with dry cloth.
•
Remove debris from blocked wheel.
•
Clean sensors with dry cloth.
•
Ensure the vacuum is fully charged and restart your mobile device.
•
Ensure Bluetooth function on your mobile device is ON.
•
Move your mobile device closer to the vacuum.
•
Go to your mobile devices preferences and turn ON permissions
for the BLACK+DECKER APP.
•
Turn vacuum off and then back on and restart your mobile device.
Re-open the BLACK+DECKER App. Attempt to pair the robot
vacuum again. Be sure to press and hold the Start/Stop button (
button on the top of the vacuum for at least five seconds.
•
Move robot closer to dock.
•
Clear obstruction from robot's cleaning area.
•
With the unit turned off, ensure the dock is plugged into a wall
outlet. Press and hold the charging dock pairing button (
turn the robot power switch (
beep twice when pairing is successful.
•
If at any time, the robot is switched to OFF position, the
scheduling function needs to be restored by reconnecting to the
app after the unit has been turned on.
•
Clean dustbin and filters.
•
Remove debris from brush, wheel or side brush.
) and
28
) to the ON position. Robot will
1
3
)
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