Warranty; General; Warranty Conditions; Water Supply Requirements - Heatrae Sadia Multipoint ECO 30L H Installation, Operation And Maintenance Manual

11. Warranty

11.1 General

The Multipoint warranty provides a high level of Customer
support and peace of mind in the unlikely event that a
problem arises from a manufacturing defect. It is supported
by a nationwide team of field-based Engineers and our
own call centre.
The warranty covers Multipoint appliances installed in
domestic and commercial properties for the following
periods:
Stainless steel storage vessel and connections -
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15 years
Cold water control valves supplied with the
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appliance - 2 years
Expansion vessel supplied with the appliance - 2
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years
Immersion heater assembly - 2 years
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Electrical controls as factory fitted to the appliance
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- 2 years
The warranty periods apply from the date of purchase and
include both parts (where supplied by Heatrae Sadia) and
labour.
This warranty is valid for installations within the United
Kingdom. For installations in the Republic of Ireland please
contact Potterton Myson (Ireland) Limited on +353 (0) 1
4590870 for warranty terms and conditions applicable. For
installations outside of the United Kingdom and the ROI
please contact Heatrae Sadia Export on +44 1603 420271
for warranty terms and conditions applicable.
This warranty does not affect your statutory rights.

11.2 Warranty conditions

The warranty is given provided that the following
conditions have been met:
The appliance has been installed by a competent
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Installer in accordance with the instructions
contained in this manual and in compliance with
all relevant laws, guidance, codes of practice and
regulations in force at the time of installation.
The appliance has not been modified or tampered
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with in any way, other than by Heatrae Sadia or
authorised Engineers.
The appliance or any part or parts of the appliance
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(whether factory fitted or otherwise) have not been
repaired or replaced other than by a Heatrae Sadia
authorised Engineer and any replacement parts
used on the appliance are authorised Heatrae
Sadia spare parts.
The factory fitted Temperature & Pressure Relief
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Valve has not been tampered with or removed.
The appliance has not been subject to damage
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caused by the build up of scale.
The appliance has not been subjected to frost or
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freezing temperatures.
The appliance has not been subjected to misuse
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or neglect.
30
The appliance has not been subject to wilful or
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accidental damage caused by your negligence.
Regular maintenance has been carried out by a
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competent person or a Heatrae Sadia authorised
Engineer in accordance with the maintenance
requirements set out in this manual.
The appliance is registered within 30 days of
`
purchase. This can be done by online at www.
heatraesadia.com/customer-support/warranty-
registration or by using the registration form
supplied with the appliance.
The appliance has not been affected by any cause
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beyond our reasonable control including, without
limitation: an act of God, explosion, flood, fire or
accident; war or civil disturbance; strike, industrial
action or stoppages of work; any form of government
intervention; a third party act or omission including
theft or malicious damage; failure by you to give
us a correct delivery address or notify us of any
change of address.

11.3 Water supply requirements

This appliance must only be used for the storage of
wholesome water. The storage of water from supplies
not meeting the requirements of the Water Supply (Water
Quality) Regulations will invalidate the warranty. Any
disinfection procedure must be carried out in accordance
with BS EN 806 and the complete system be thoroughly
flushed following application of any disinfection solution.

11.4 Claims under warranty

In order to claim against the warranty the following should
be noted:
Defects should be reported to Heatrae Sadia as
`
soon as you are aware of them. Please report any
defect to Heatrae Sadia by contacting 0344 871
1535.
Evidence of purchase (for example a receipt or
`
delivery note) and date of supply is submitted when
making a claim.
Access should be available, at reasonable times
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and upon reasonable notice, to the appliance to
allow any inspection, repair or replacement.
The appliance should not be removed from its
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place of installation so a Heatrae Sadia authorised
Engineer can assess the complete installation.

11.5 Exclusions

The following exclusions apply:
Any third party repair or replacement costs, unless
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those costs have been agreed and authorised by
Heatrae Sadia in writing prior to incurring those
costs, will not be met.
Heatrae Sadia accepts no liability for any third
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party damage, any indirect and consequential
losses and any loss of earnings, loss of business,
or losses in relation to stress and inconvenience,
howsoever caused.