Support; Customer Support - Vance and hines Fuelpak FP3 User Manual

INFORMATION

CUSTOMER SUPPORT

The FP3 features world-class support tools that allow V&H to remotely view, edit, and send
maps over the FP3 server. Conveniently upload your map, contact V&H, and Download your
new map once customer service has adjusted it. If you upload a map to V&H, you must reach
out to the customer service team to notify them and discuss the issues you are having.
PHONE: Call Vance & Hines Customer Support,
EMAIL: Email Vance & Hines technical support, be sure to include information
UPLOAD: Send a copy of your current map to Vance & Hines servers. Be sure to
UPLOAD ECU CONTENT: Takes a pull of all tables on your ECU and sends them to V&H.
NOTE: Before contacting V&H, please make sure both your FP3 app and FP3
fi rmware version are up to date. To do this...
• First check the app store for available FP3 updates
• Install if available
• Connect to the bike (if there is a fi rmware update it will automatically
prompt you to install.)
NOTE: If you are having issues with a map...
• Please connect to your bike
• Go to 'Customer Support'
• Press 'Upload' to send a copy of your map before contacting V&H.
• Have the reference number (last 6 digits of your VIN) ready.

SUPPORT

open Monday-Friday 8am-5pm PST
about your bike, the parts installed, and any issue you are having.
contact V&H after uploading if you need assistance with the uploaded map.
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