Philips HF367X series User Manual page 21

Troubleshooting
Connectivity troubleshooting
Problem
I cannot download
the app on my
smartphone.
I cannot connect my
Wake-Up Light to my
home-Wi-Fi network,
what should I do?
Connecting my
connected Sleep &
Wake-Up Light to a
Wi-Fi guest network
does not work.
©2018 Philips North America LLC. All rights reserved.
This chapter summarizes the most common problems you could
encounter with the appliance.
If you are unable to solve the problem with the information below,
visit www.philips.com/support or call 1-866-832-4361 for assistance.
Solution
The app is available for Android and IOS smartphones. The app is not
available for Windows phones.
If you cannot connect your Wake-Up Light to your home Wi-Fi
network and still see the flashing icon for access point mode
could be one of following issues:
1. Wrong password. Make sure that you entered the correct Wi-Fi
network password and try again.
2. Is your router suitable for connection with your Wake-up Light?
Your router must have a 2.4 GHz band to communicate with the
appliance. For the first time setup make sure your smartphone and
the appliance are both connected to the same 2,4 GHz Wi-Fi network,
otherwise you will not be able to connect the appliance and your
smartphone.
3. Check the signal strength of the Wi-Fi. If the signal is weak, the
appliance cannot connect properly. Move the appliance closer to the
router to make sure that a good Wi-Fi signal is available.
4. If the previous steps are not the issue, call 1-866-832-4361 for
assistance.
Within a Wi-Fi guest network, different devices (e.g. your smartphone
and connected Sleep & Wake-Up Light) are often not allowed to
communicate with each other. You will see the flashing icon for
access point mode
If you want to change this setting within your own Wi-Fi guest
network, enable universal Plug and Play (uPnP) on your router.
on the display of the appliance.
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