Hellenbrand ProMate-6.0 Owner's Manual page 17

PROBLEM
1. Control valve stalled in regeneration
2. Blank or incomplete LCD display
3. Control does not display correctly
4. No "filtering" display when
water is flowing
5. Control valve regenerates at
wrong time of day
17
TROUBLE SHOOTING
CAUSE
A. Motor not operating
B. No electric power at outlet
C. Defective transformer
D. Defective PC board
E. Broken drive gear or drive cap assembly
F. Broken piston retainer
G. Broken main or regenerant piston
A. Transformer unplugged
B. No electric power at outlet
C. Defective transformer
D. Short in meter
E. Check battery, should be greater than 3 volts
F. Defective PC board
A. Power outage > 2 years
time of day
B. Power outage < 2 years, time of day flashing,
battery depleted
A. Bypass valve in bypass position
B. Meter connection disconnected
C. Restricted/stalled meter turbine
D. Defective meter
E. Defective PC board
A. Power outages
B. Time of day not set correctly
C. Time of regeneration incorrect
D. Control valve set at "on 0"
(immediate regeneration)
E. Control valve set at NORMAL + on 0
CORRECTION
A. Replace Motor
B. Repair outlet or use working outlet
C. Should provide 12 volts when plugged into outlet,
if not, replace transformer
D. Replace PC board
E. Replace drive gear or drive cap assembly
F. Replace drive cap assembly
G. Replace main or regenerant piston
A. Connect to power
B. Repair outlet or use working outlet
C. Should provide 12 volts when plugged into outlet,
if not, replace transformer
D. Unplug meter from PC board, if LED lights appropriately,
replace meter assembly.
E. Replace battery if less than 3 volts
F. Replace PC board
A. Reset time of day, replace lithium coin type battery
on circuit board
B. Reset time of day, replace lithium coin type battery
on circuit board
A. Put bypass valve in service position
B. Connect meter to PC board
C. Remove meter and check for rotation, clean
foreign material
D. Replace meter
E. Replace PC board
A. Reset control valve to correct time of day
B. Reset to correct time of day
C. Reset regeneration time
D. Check control valve set-up procedure
regeneration time option
E. Check control valve set-up procedure
regeneration time option