HP 3PAR StoreServ 7000 Troubleshooting Manual page 50

For information about contacting HP Support, see
(page 54).
"The SP does not have a suitable HP 3PAR OS version installed for the specified storage system.
Use SPOCC to install HP 3PAR OS version {0}."
This message displays as an inline error on the bottom of the wizard page. The SP needs to
have the same Major.Minor.Patch TPD package as the storage system's HP 3PAR OS. If the
package is not the same, then the SP does not know how to communicate with the HP 3PAR
OS.
{0} will be the version of the TPD package that the user must install so that the SP will work
with the storage system.
"The SP does not have an HP 3PAR OS version installed. Use SPOCC to install an HP 3PAR OS
package."
This message displays as an inline error on the bottom of the wizard page when no TPD
package is installed. The SP needs a TPD package installed in order to communicate with an
HP 3PAR StoreServ Storage system.
The following errors occur during the Progress and Results page.
Error strings specific to the prepare storage system progress step
"The storage system has not yet discovered all the drive types. Make sure there are no cage
problems."
This error message displays in a dialog box with Retry and Cancel buttons. It occurs when the
HP 3PAR StoreServ Storage is unable to determine all the drive types that are connected to
the cage. Wait for about 5 minutes for drive discovery to complete. If the error persists, contact
HP Support.
For information about contacting HP Support, see
(page 54).
"The storage system has not yet discovered all the drive positions. Make sure there are no
cage problems."
Wait for about 5 minutes for drive position discovery to complete. If the error persists, contact
HP Support.
For information about contacting HP Support, see
(page 54).
Error strings specific to the check hardware health progress step
"The storage system found an error while checking node health. Details are listed below. {0}
appears to be offline. Make sure the node is plugged in all the way and powered on."
This error message displays in a dialog box with Retry and Cancel buttons. {0} is the name
of the node that appears to be offline. Turn the storage system on and make sure the node is
plugged into the backplane.
"The storage system found an error while checking node health. Details are listed below."
This error message displays in a dialog box with Retry and Cancel buttons. {0} is the port
location with the problem. Make sure the port is plugged into the node.
"The storage system found an error while checking port health. Details are listed below. Port
{0} appears to be offline."
This error message displays in a dialog box with Retry and Cancel buttons. Information listed
below the message is the CLI output for the chechhwconfig command, which occurs when
the SP does not recognize the command, allowing you to see the output.
50 Troubleshooting
"Contacting HP Support about System Setup"
"Contacting HP Support about System Setup"
"Contacting HP Support about System Setup"