HP 3PAR StoreServ 7000 Troubleshooting Manual page 49

The error can occur for one of the following reasons:
◦
Network connectivity is lost.
◦
The SP is no longer running.
◦
The SP is not plugged into the network.
◦
The SP IP address has been changed.
"Could not communicate with the storage system. Make sure it is running and connected to
the network."
This message can display if the HP 3PAR OS loses network connectivity, either by becoming
unplugged or by going down for some other reason.
This message displays either in a dialog box or inline. If the message displays in a dialog
box, you can click Retry or Cancel in the wizard. If the message appears inline, you can only
click Next in the wizard.
"Setup encountered an unknown error ({0}). Contact HP support for help."
This message displays in a dialog box with Retry and Cancel buttons, where {0} is the error
number.
For information about contacting HP Support, see
(page 54).
Errors that appear on the Enter System to Setup page
"Unable to execute the command. All required data was not sent to the SP server. Contact HP
support for help."
This message displays as an inline error on the bottom of the wizard page.
For information about contacting HP Support, see
(page 54).
"No uninitialized storage system with the specified serial number could be found. Make sure
the SP is on the same network as the specified storage system. "
This message displays as an inline error on the bottom of the wizard page. In order for the
Storage System Setup Wizard to work, the storage system must be on the same network as
the SP, and you must type in the serial number of the storage system in order for the SP to find
it. If either of these conditions is not met, this error message displays.
Verify that the serial number you entered for the SP is correct, and then do one of the following:
◦
Move the SP or storage system so that they are on the same network.
◦
Use a different SP to set up the storage system.
"Unable to gather the storage system information. Make sure the specified storage system is
running HP 3PAR OS 3.1.2 or later. For more help, contact HP support."
This message displays as an inline error on the bottom of the wizard page. The error might
be caused by a defect in the Storage System Setup Wizard code or by unexpected information
being returned in the CLI.
For information about contacting HP Support, see
(page 54).
"The SP encountered an unknown error while finding the specified storage system. Contact
HP support for help."
This message displays as an inline error on the bottom of the wizard page.
"Contacting HP Support about System Setup"
"Contacting HP Support about System Setup"
"Contacting HP Support about System Setup"
Troubleshooting Storage System Setup 49