SATO M5900RVe Operator's Manual
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SATO M5900RVe Operator's Manual

SATO M5900RVe Operator's Manual

Direct thermal printer
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M5900RVe
Direct Thermal Printer
OPERATOR MANUAL
PN 9001125A

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Summary of Contents for SATO M5900RVe

  • Page 1 M5900RVe Direct Thermal Printer OPERATOR MANUAL PN 9001125A...
  • Page 2 SATO America, Inc. 10350A Nations Ford Road Charlotte, NC 28273 Main Phone: (704) 644.1650 Technical Support Hotline: (704) 644.1660 Technical Support Fax: (707) 644.1661 E-Mail: satosales@satoamerica.com techsupport@satoamerica.com www.satoamerica.com WARNING THE EQUIPMENT REFERENCED IN THIS DOCUMENT COMPLIES WITH THE REQUIREMENTS IN PART 15 OF FCC RULES FOR A CLASS B COMPUTING DEVICE.

  • Page 3: Table Of Contents

    Sensing Interface Modules Processing Character Font Capabilities Barcode Capabilities Regulatory Approvals INSTALLATION Unpacking & Parts Identification Printer Installation Site Location Media Selection Media Loading Interface Selection RS232 Serial Interface IEEE1284 Parallel Interface Universal Serial BUS (USB) Adapter Local Area Network (LAN) Ethernet 802.11B Wireless...
  • Page 4 OPERATION Printer Configuration Dip Switch Panels Configuration Modes Normal Mode Test Print Mode Advanced Mode Default Settings Mode Flash Memory Download Mode User Download Mode Hex Dump Mode Card Mode Non-Standard Clear Mode Service Mode Counters Mode Maintenance Mode Screen Identification...

  • Page 5: Introduction

    INTRODUCTION SATO M5900RVe Operator Manual • About This Manual • General Description • Control Features PN 9001125A Page 1-1...
  • Page 6 ABOUT THIS MANUAL This manual is laid out consistent with the product discussed and provides all of the information required for general printer configuration, troubleshooting, and maintenance. For specialized programming, refer to the Programming Manual provided with the product. Step-by-step maintenance instructions are provided with typical problems and solutions. Become familiar with each section before installing and maintaining the printer.
  • Page 7 Unit 1: Introduction GENERAL DESCRIPTION The M5900RVe is a direct thermal, high performance printer capable of printing all popular bar codes and twelve human readable fonts; providing an inventory of thousands of styles and sizes. Its heavy metal construction is designed to deliver optimum performance in demanding enviroments.
  • Page 8 Unit 1: Introduction MEMORY CARD MAIN CIRCUIT BOARD INTERFACE BOARD PLATEN ROLLER PULLY EXT INTERFACE TIMING BELT POWER SWITCH DRIVE MOTOR MAIN FUSE A/C CONNECTOR POWER BOARD Figure 1-1b, Primary Components SATO M5900RVe Operator Manual PN 9001125A Page 1-4...

  • Page 9: Switches

    Line Key Toggles between on-line and off-line modes. When on-line, the printer is ready to receive data from the host. Acts as a pause during print by taking the printer off-line. Also used as a scroll-and-enter interface for printer setup.
  • Page 10 Unit 1: Introduction SATO M5900RVe Operator Manual PN 9001125A Page 1-6...

  • Page 11: Technical Data

    TECHNICAL DATA SATO M5900RVe Operator Manual • Physical Charcteristics • Power • Enviromental • Print • Media • Sensing • Interface Modules • Processing • Character Font Capabilities • Barcode Capabilities • Regulatory Approvals PN 9001125A Page 2-1...
  • Page 12 Maximum Roll Diameter Minimum Core Diameter SENSING Reflective Eye-Mark Continuous Form SATO M5900RVe Operator Manual 10.25 Inches (261 mm) 11.25 Inches (285 mm) 12.75 Inches (322 mm) 22.75 Pounds (10.3 Kg) standard 115/220 Volts AC +/- 10%, 50/60 Hertz +/-5% 190 Volts/150 Watts Operating, 30 Volts/20 Watts Idle 41°...
  • Page 13 OA Font (OCR-A) OB Font (OCR-B) AUTO SMOOTHING FONTS VECTOR FONT AGFA RASTER FONTS A Font SATO M5900RVe Operator Manual IEEE 1284 Standard RS232C (9600 to 57,6000 dps) Standard RS422/485 (9600 to 57600 bps) Optional Ready/Busy or X-On/X-Off Flow Control Bi-Directional Status USB Adapter 10/100 Base T, 802.11B Wireless Wi-Fi...
  • Page 14 0, 90, 180, and 270 Degrees Sequential numbering of both numerics and bar codes RAM storage for special characters Full dot addressable graphics, SATO Hex/Binary, .BMP or .PCX formats Form overlay for high-speed editing of complex formats VCCI (Class B), EN 55022 (Class B), UL (CUL), TUV...

  • Page 15: Installation

    INSTALLATION SATO M5900RVe Operator Manual • Unpacking • Parts Identification • Printer Installation • Interface Selection • Accessories Installation PN 9001125A Page 3-1...

  • Page 16: Unpacking & Parts Identification

    2 Open the box, remove any loose items and the first layer of packing material. 3 Carefully lift the printer and accessories from the box and place them on a solid flat surface. 4 Remove the plastic covers from the printer and its accessories.

  • Page 17: Printer Installation

    The size and type of the labels or tags to be printed should have been taken into consideration before printer purchase. Ideally, the media width will be equal to, or just narrower than, the print head. Using media that does not cover the print head, will allow the platen roller to tread on it and wear it out.
  • Page 18 Unit 3: Installation Figure 3-1, Media Loading Figure 3-2, Fan-Fold Loading SATO M5900RVe Operator Manual PN 9001125A Page 3-4...

  • Page 19: Interface Selection

    Clear-To-Send (CTS) signal (pin 5 of 25). RS232 SERIAL INTERFACE This High Speed Serial Interface is a Plug-In Interface Module that can be installed in the printer by the user. The only difference between this interface and the TTL is their signal levels and cable pinouts.
  • Page 20 DTR (Data Terminally Ready) - This signal applies to Ready/Busy flow control. The printer is ready to receive data when this pin is high. It goes low when the printer is off-line, either manually or due to an error condition, and while printing in the single job buffer mode.

  • Page 21: Ieee1284 Parallel Interface

    Centronics mode, which is significantly slower. For this reason, an interface cable and host interface conforming to the IEEE1284 specification must be present to fully utilize the speed capabilities. This interface also operates bi-directionally and can report the status of the printer back to the host.

  • Page 22: Universal Serial Bus (Usb) Adapter

    The Universal Serial Bus (USB) interface is a Plug-In Interface Module that can be installed by the user. It requires a driver (shipped with each printer that has the interface installed) that must be loaded on your PC and the PC must be configured to support USB peripherals using Windows 98 or above.

  • Page 23: Receive Buffer

    RECEIVE BUFFER The data stream is received from the host to the printer one job at a time. This allows the software program to maintain control of the job print queue so that it can move a high priority job in front of ones of lesser importance.

  • Page 24: Accessories Installation

    The printer is typically ordered with a high-speed parallel interface board installed. However, interface requirements sometimes change and an upgrade is desired. All of the interface boards are installed within the same slot located in the rear of the printer with little or no difference in installation methodology.

  • Page 25: Operation

    OPERATION SATO M5900RVe Operator Manual • Printer Configuration • Configuration Modes • Operational Adjustments PN 9001125A Page 4-1...

  • Page 26: Dip Switch Panels

    Unit 4: Operation PRINTER CONFIGURATION The printer may be configured for specific jobs via the interface panel located on the face of the printer. The interface panel is comprised of two dip switch complexes, three potentiometers (PRINT, OFFSET, PITCH), LINE and FEED keys. Each of these must be adjusted to fully configure the printer.
  • Page 27 Ready / Busy DSW1 FUNCTION DESCRIPTIONS DESCRIPTION Sets the printer to receive either 7 or 8 bits of data for each byte transmitted. Selects the type of parity used for error detection. Selects the number of stop bits to end each byte transmission.
  • Page 28 FUNCTION Media Sensor Selection Head Check Hex Dump Multi-Job Receive Buffer Firmware Download Protocol Code Operational Mode SATO M5900RVe Operator Manual DSW2 DEFAULT SETTINGS DSW2 CONFIGURATION SETTING Gap Sensor Eye-Mark Sensor Head Check Disabled Head Check Enabled Hex Dump Disabled.
  • Page 29 Repeat Print via Ext Signal FUNCTION Operating Mode Label Sensor Back Feed Print Start Signal External Signal Repeat Print External Signal SATO M5900RVe Operator Manual DSW3 DEFAULT SETTINGS DSW3 CONFIGURATION Batch/Continuous Tear Off Cutter Dispenser Sensor Used Sensor Not Used...

  • Page 30: Configuration Modes

    This chapter provides an overview of the various configuration modes of the operation menu. With exception of the Power switch located on the back side of the printer, all of the following configuration activities are performed via the use of the operator panel located on the printer front.

  • Page 31: Test Print Mode

    FEED Continuously prints test labels of option selected. PRESS FEED KEY TO STOP PRINTING FEED SATO M5900RVe Operator Manual TEST PRINT MODE TEST PRINT SIZE BARCODE TEST PRINT MODE HEADCHECK TEST PRINT MODE MEMORY TEST PRINT MODE PRINT SIZE...

  • Page 32: Advanced Mode

    Unit 4: Operation ADVANCED MODE The Advanced Mode is provided to make basic printer operational adjustments. Typically, once these adjustments or settings have been made, they will not require additional address unless a new job is downloaded. The following table identifies the menus of the Advanced Mode and their purpose.

  • Page 33: Default Settings Mode

    Unit 4: Operation DEFAULT SETTINGS MODE When the sequences have been completed, the printer automatically returns to its default gap or eye-mark settings. The default settings are those programmed settings of the factory prior to delivery. FEED Beeps 3 times and returns default settings.

  • Page 34: Flash Memory Download Mode

    Download Font Deletion, (3) Download Font Information Aquisition, (4) Storage Custom- Designed Character. The printer return status is set between STX (02H) and ETX (03H), and transferred in 3 bytes. Note that the return status for the font data transfer when storing font is 1 byte of ACK (06H).
  • Page 35 Unit 4: Operation STORAGE OF CUSTOM DESIGNED CHARACTER STATUS DESCRIPTION Storage Ready Status Storage Completed Normally Storage Completed Abnormally Figure 4-5, Flash Memory Download Mode SATO M5900RVe Operator Manual ACSII DSW2-6 = ON POWER = ON Printer beeps. FLASH DOWNLOAD READY Download Data.

  • Page 36: User Download Mode

    Unit 4: Operation USER DOWNLOAD MODE This download feature allows the operator to download print jobs to the printer. When downloading is complete, the LCD screen will return to the original display after three seconds. If an error occurs, a DOWNLOAD ERROR will display and identify the reason.

  • Page 37: Hex Dump Mode

    A label. LINE OFFLINE 000000 DSW2-4 = ON LINE ONLINE QTY: 000000 FEED SATO M5900RVe Operator Manual Print Buffer/Receive Buffer Label printed of print buffer in hexadecimal format. Figure 4-7, Hex Dump Mode PN 9001125A POWER = OFF DSW2-4 = ON POWER = ON and transmit data.

  • Page 38: Card Mode

    This configuration mode is used for configuring the Flash ROM and/or PCMCIA interface cards. The following table identifies the menus of the Card Mode and their purpose. The flow chart after, sequences the operator, printer, and host interface activities. SATO M5900RVe Operator Manual LINE + POWER MEM SELECT(CC1) Printer beeps.

  • Page 39: Non-Standard Clear Mode

    Returns non standard protocol code to the default value. The default values are STX (7B), ETX (7D), ESC (5E), ENQ (40), NUL (7E), CAN (21), OFFLINE (5D). Follow the sequences in th flow chart below to perform this function. SATO M5900RVe Operator Manual DSW2-7 = ON LINE + FEED...

  • Page 40: Service Mode

    ADVANCED MODE LINE twice SERVICE MODE LINE & FEED Alternately Printer processes each time the FEED key is pressed. SATO M5900RVe Operator Manual x.x V INPUT x.xV AUTO ONLINE FEED FEED ON ERROR REPRINT W/FEED FORWARD/BACKWARD DISTANCE DEFAULT EXT PIN9 SELECT...

  • Page 41: Counters Mode

    The Counters Mode allows integrated cycle counters to be reset for various components and accessories. LINE + POWER ADVANCED MODE COUNTERS MODE processes each time the FEED key SATO M5900RVe Operator Manual COUNTERS HD DSP CUT LIFE Printer beeps. HEAD COUNTER HEAD COUNTER CLEAR LINE...

  • Page 42: Maintenance Mode

    LINE + FEED + POWER Printer beeps. MAINTENANCE MODE DIPSW2-4 ON->OFF DSW2-4 = OFF FACTORY MODE LINE ALL CLEAR MODE LINE SATO M5900RVe Operator Manual LINE/FEED Alternately Scrolls When LINE is pressed. Processes and advances when FEED is pressed. COUNTER CLEAR...
  • Page 43 Determines the mode in which the printer powers up. If the YES option is selected, the printer will power up in the online mode and ready to print. If the NO option is selected, the printer will power up in the offline mode and will require to manually be brought online.
  • Page 44 SATO M5900RVe Operator Manual CARD MODE DESCRIPTION Allows the copying of SATO Font in Flash ROM. LINE key moves the cursor and the FEED key selects the option. Allows the copying of the entire card contents into Flash ROM. LINE key moves the cursor and the FEED key selects the option.
  • Page 45 DSP COUNTER 0.0M DSP COUNT CLEAR CUT COUNTER 0.0M SATO M5900RVe Operator Manual SERVICE MODE DESCRIPTION Sets reprint of previous labels. Prints one page of the previously printed contents by pressing the FEED key during ONLINE. The default value is NO: do not reprint. LINE key moves the cursor and the FEED key selects the option.
  • Page 46 COUNTER EEPROM XXXXXXX ALLCLEAR XXXXXXX ALLCLEAR COMPLETED SATO M5900RVe Operator Manual COUNTERS MODE DESCRIPTION Offers the option to reset the counter to zero. The default value is NO. LINE key moves the cursor and the FEED key selects the option.

  • Page 47: Operational Adjustments

    Unit 4: Operation OPERATIONAL ADJUSTMENTS These operational adjustments are for fine tuning the printer as necessary following the configuration process and are largely confined to the three potentiometers located on the operator panel. Refer to the table below for their function.
  • Page 48 Unit 4: Operation Standard Cutter Position Standard Cutter Position Standard Cutter Position SATO M5900RVe Operator Manual EYE-MARK LABEL LABEL LABEL GAP LABEL LABEL TAG EYE-MARK Figure 4-13, Print Refernece Position PN 9001125A Standard Print, Cut, Peel Off, Tear Off Positions...

  • Page 49: Sensor & Accessory Location

    Unit 4: Operation 20.0mm 39.0mm 11.0mm 10.0mm Eye Mark 8mm Cutter Peel Tear Platen Gap 25mm Progess Direction Figure 4-14, Sensor & Accessory Locations SATO M5900RVe Operator Manual PN 9001125A Page 4-25...
  • Page 50 Unit 4: Operation SATO M5900RVe Operator Manual PN 9001125A Page 4-26...

  • Page 51: Troubleshooting

    TROUBLESHOOTING SATO M5900RVe Operator Manual • Error Signals • Troubleshooting Table • Troubleshooting Procedures PN 9001125A Page 5-1...
  • Page 52 3 short Cutter is jammed DOWNLOAD ERROR 3 short Read/Write error CARD COPY/FORMAT 3 short Read/Write copying error ERROR SATO M5900RVe Operator Manual ERROR CONDITION Cycle power on/off. If the former doesn’t Defective main board work, replace board. Cycle power on/off. Reload. Replace.
  • Page 53 Incorrect label pitch sensor selected. No voltage output. Drive motor not operating. Defective main board. NO PRINTED IMAGE Print head is disconnected. SATO M5900RVe Operator Manual Replace print head. Replace circuit board. Replace platen roller. Dirty or defective print head. Adjust darkness control.
  • Page 54 INCORRECT LABEL POSITIONING Incorrect sensor selection. Improper sensor adjustment. Incorrect media in use. Data input error. SATO M5900RVe Operator Manual Test power supply and replace as necessary. Replace print head. Replace circuit board. Check. Refer to relative instructions below. Ensure correct data stream.

  • Page 55: Rs232 Serial Interface

    If not programming in BASIC, check to see if the equivalent statement in the language exists to suppress extra carriage returns and line feeds from data being sent to the printer. The data stream must be one complete line going to the printer.

  • Page 56: Universal Serial Bus (Usb) Interface

    3. Click on the Device Manager tab. 4. Ensure that the View Device By Type is checked. 5. Scroll down to SATO-USB Device and ensure that errors do not exist. Reinstall as required. 6. Reboot the PC and the printer.

  • Page 57: Lan Ethernet Interface

    The interface between the printer and server may be checked by waiting approximately two minutes after the printer is powered on and then run a self-test label. If a self-test label does not print, there could be a hardware problem. Double check the cable connections. In some rare cases, disabling NBUF with the command SET PORT P1 NBUF DISABLED will solve the problem.
  • Page 58 Unit 5: Troubleshooting SATO M5900RVe Operator Manual PN 9001125A Page 5-8...

  • Page 59: Maintenance

    MAINTENANCE SATO M5900RVe Operator Manual • Cleaning Procedures • Replacement Procedures • Adjustment Procedures PN 9001125A Page 6-1...
  • Page 60 Use a soft cloth and/or a pneumatic blower to remove debris from the printer. This process should be performed prior to the removal of residue. To remove residue, apply SATO Solvent or isopropyl alcohol to a clean cotton swab and gently wipe the entire surface of the print head and platen roller until clean.

  • Page 61: Replacement Procedures

    FUSE REPLACEMENT The printer has three fuses; one is externally accessible and is wired to the power supply while the other two are located internally and directly connected to the main circuit board.

  • Page 62: Print Head

    Before replacing the print head, check the head counter values by printing a test pattern. Switch off the printer and disconnect the power supply cord. Open the right housing cover and unlatch print head assembly (1, Figure 6-3).

  • Page 63: Interface Board

    Unit 6: Maintenance INTERFACE BOARD REPLACEMENT Switch off the printer and disconnect the power supply cord. Remove two screws (1, Figure 6-4) securing interface board (2) to the exterior of rear housing cover (3). Withdraw defective interface board (2) from the printer.

  • Page 64: Adjustment Procedures

    The image is too light or dark. Bar code label has a sharp line where print is missing. The printed position is too far in one direction or another. SATO M5900RVe Operator Manual RELATIVE PROCEDURE Print Head Balance Adjustment Print Darkness Adjustment...

  • Page 65: Print Head Balance

    Slightly loosen set screw (2) and slightly adjust eccentric nut (3) until the negative characteristics are corrected. Hold eccentric nut (3) in position while retightening set screw (2). Close the right housing cover to conceal print assembly (1). Figure 6-5, Print Head Balance Adjustment SATO M5900RVe Operator Manual PN 9001125A Page 6-7...

  • Page 66: Print Head Alignment

    Manipulate print head assembly (5) so that it is parallel with platen roller (6). Secure mounting screw (4), two set screws (3), and attach lever guard (2). Close the right housing cover and restore power. SATO M5900RVe Operator Manual Figure 6-6, Print Head Alignment PN 9001125A...

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