Checking The Basics - Cisco Physical Access 1125 Appliance User Manual

Troubleshooting
If your Cisco PAM 1125 appliance is not working as expected, begin troubleshooting by following the
procedures in this appendix. This appendix guides you through some initial hardware checks and
procedures that can help you solve some basic problems.
Contents
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Checking the Basics

To solve some basic system problems, follow these steps:
Was an alert message issued by the system software?
Step 1
Yes. Check the component named in the alert message.
No. Go to
Visually inspect the chassis. Is the system wet or damaged?
Step 2
Yes. Liquid spills, splashes, and excessive humidity can cause damage to the system. If an external
device such as an external drive gets wet, contact your service representative for instructions.
If the chassis was dropped or damaged while being moved, you should check the system to see if it
functions properly. If an external device attached to the system is dropped or damaged, contact your
service representative for instructions (see the
Request" section on page
No. Go to
Step 3 Perform the steps in the
Is the problem resolved?
Yes. The power to the system was faulty, or the connections to the system were loose. You have fixed
the problem.
No. Go to
OL-20929-01
Checking the Basics, page B-1
Checking Connections and Switches, page B-2
Step 2.
-iii).
Step 3.
Step 4.
A P P E N D I X
"Obtaining Documentation and Submitting a Service
Cisco Physical Access 1125 Appliance User Guide
B
B-1