Xerox VersaLink C9000 User Manual page 222

Troubleshooting
Symptom
Blotchy or mottled images.
Spots or lines appear at regular
intervals on the prints.
222 Xerox ® VersaLink
User Guide
Probable Causes
The paper is too light or too thin.
The paper is damp.
The humidity is too high.
One or more of the components in
the paper path is marking the
paper.
® C8000/C9000 Color Printer
Solutions
Choose a different paper type at
the device control panel, in the
application, and in the print driver.
Replace the paper.
Reduce the humidity in the room or
move the printer to a new location.
1 Print the Repeating Defects
pages.At the device control
panel, touch
Device→Support→Support
Pages→Repeating Defects.
2 To determine the cause of the
printing problem, measure the
distance between the print
defects.
• 95 mm (3.74 in.): Drum
Cartridge
• 38 mm (1.5 in.): Drum
Cartridge
• 96 mm (3.78 in.): Fuser
• 88 mm (3.46 in.): Fuser
• 64 mm (2.52 in.): Transfer
Roller
• 33 mm (1.30 in.): Developer
Roller; for Service only
3 If the repeating defects match
one of these distances, replace
that item.
Note:
For assistance with a
Fuser or Transfer Roller
image-quality problem,
contact Xerox technical
support. For details, go to
the Xerox ® Support website
at www.xerox.com/support/
VLC8000support or
xerox.com/support/
VLC9000support.
www.