Xerox VersaLink C9000 User Manual
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Xerox VersaLink C9000 User Manual

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V
1.0
ERSION
O
2018
CTOBER
702P05390
Xerox
VersaLink
C8000/C9000
®
®
Color Printer
User Guide

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Summary of Contents for Xerox VersaLink C9000

  • Page 1 ERSION 2018 CTOBER 702P05390 Xerox VersaLink C8000/C9000 ® ® Color Printer User Guide...
  • Page 2 ©2018 Xerox Corporation. All rights reserved. Xerox ® , Xerox and Design ® , VersaLink ® , FreeFlow ® , SMARTsend ® Scan to PC Desktop ® , MeterAssistant ® , SuppliesAssistant ® , Xerox Secure Access Unified ID System ®...
  • Page 3 Installation and Setup Overview ..................34 Selecting a Location for the Printer .................. 34 Removing and Replacing the Rear Access Cover ............... 34 Connecting the Printer ......................36 Selecting a Connection Method ..................36 Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 4 App Gallery Account................60 ® Logging into your Xerox ® App Gallery Account..............61 Installing or Updating an App from the Xerox ® App Gallery ..........61 Logging out of your App Gallery Account ................. 62 Device ........................... 63 Device Overview....................... 63 Supply Status........................
  • Page 5 Printing Features........................91 Selecting Paper Options for Printing ................. 91 Printing on Both Sides of the Paper .................. 91 Xerox Black and White ..................... 92 Print Quality........................92 Image Options......................... 92 Printing Multiple Pages to a Single Sheet ................. 93 Printing Booklets......................
  • Page 6 Document Prints from Wrong Tray ................. 179 Automatic 2-Sided Printing Problems ................179 Printer is Making Unusual Noises ................... 179 Condensation Has Formed Inside the Printer..............179 Paper Jams .......................... 181 Locating Paper Jams ...................... 181 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 7 Electrical Specifications......................236 Power Consumption ....................... 236 Power Supply Voltage and Frequency................236 ENERGY STAR Qualified Product..................236 Recycling Supplies......................237 Performance Specifications ....................238 Print Speed ........................238 B Regulatory Information...................... 241 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 8 North America ........................251 European Union........................252 Domestic/Household Environment ................. 252 Professional/Business Environment................. 252 Collection and Disposal of Equipment and Batteries............253 Battery Symbol Note...................... 253 Battery Removal ......................253 Other Countries........................254 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 9 • Environmental, Health, and Safety Contact Information............. 18 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements. Attention to the following information ensures the continued safe operation of your Xerox printer. Xerox ®...

  • Page 10: Notices And Safety

    These include safety agency evaluation and certification, and compliance with electromagnetic regulations and established environmental standards. The safety and environment testing and performance of this product have been verified using Xerox ® materials only.

  • Page 11: Electrical Safety

    • Verify that the printer is plugged into an outlet that is providing the correct voltage and power. Review the electrical specification of the printer with an electrician if necessary. • Do not place the printer in an area where people can step on the power cord. Xerox ® VersaLink ®...
  • Page 12 E E m m e e r r g g e e n n c c y y P P o o w w e e r r O O f f f f If any of the following conditions occur, power off the printer immediately and disconnect the power cord from the electrical outlet. Contact an authorized Xerox service representative to correct the problem if: •...

  • Page 13: Operational Safety

    For more information in the United States and Canada, go to www.xerox.com/about-xerox/ environment/enus.html. In other markets, please contact your local Xerox representative or go to www.xerox.co.uk/about-xerox/environment/engb.html. P P r r i i n n t t e e r r L L o o c c a a t t i i o o n n •...
  • Page 14 Agreement, and Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada.

  • Page 15: Maintenance Safety

    • Do not attempt any maintenance procedure that is not specifically described in the documenta- tion supplied with your printer. • Clean with a dry lint-free cloth only. • Do not burn any consumables or routine maintenance items. For information on Xerox supplies ®...

  • Page 16: Printer Symbols

    Safety Printer Symbols For details about all the printer symbols that appear on your printer, refer to the Printer Symbols guide: • Xerox ® VersaLink ® C8000 Color Printer: www.xerox.com/support/VLC8000docs • Xerox ® VersaLink ® C9000 Color Printer: www.xerox.com/support/VLC9000docs Symbol...
  • Page 17 Do not use folded, creased, curled, or wrinkled paper. Do not use inkjet paper. Do not use transparencies or overhead projector sheets. Do not reload paper previously printed on or used. Do not copy money, revenue stamps, or postage stamps. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 18 Safety Environmental, Health, and Safety Contact Information For more information on Environment, Health, and Safety in relation to this Xerox product and sup- plies, contact: • United States and Canada: 1-800-ASK-XEROX (1-800-275-9376) • Europe: EHS-Europe@xerox.com For product safety information in the United States and Canada, go to www.xerox.com/about-xerox/...
  • Page 19 • Information Pages ........................30 • The Embedded Web Server ......................32 • Installation and Setup ....................... 34 • Connecting the Printer ....................... 36 • Installing the Software....................... 47 • More Information ........................52 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 20 I I n n t t e e r r n n a a l l P P a a r r t t s s 1. Transfer Roller 5. Transfer Belt Cleaner 2. Fuser 6. Waste Cartridge 3. Toner Cartridges 7. Drum Cartridges 4. Main Power Switch 8. Waste Toner Transport Unit Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 21 P P a a p p e e r r T T r r a a y y O O p p t t i i o o n n s s 1. Base Model 3. Printer with Two-Tray Module 2. Printer with Tandem Tray Module 4. Printer with Two-Tray Module and High- Capacity Feeder Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 22 B B u u s s i i n n e e s s s s R R e e a a d d y y F F i i n n i i s s h h e e r r w w i i t t h h B B o o o o k k l l e e t t M M a a k k e e r r Xerox ®...
  • Page 23 TCP/IP connection between your device and the printer. Note: The indicator is visible when NFC is activated. Home Button This button provides access to the Home menu for access to printer features. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 24 Notifications and messages are displayed in a pop-up banner below the apps area. To view the full notification, touch the center of the banner. After you have reviewed the information, touch X to close. Xerox ® VersaLink ® C8000/C9000 Color Printer...

  • Page 25: Power Options

    • The touch screen appears blank and unresponsive. • The printer exits Low-Power mode or Sleep mode automatically when it receives data from a connected device. To wake the printer manually, press the Power/Wake button. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 26 2. Close the front door. 3. At the printer control panel, press the Power/Wake button. Caution: To avoid damage to the printer, do not unplug the power cord while the printer powers up. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 27 To avoid damage to the printer, do not unplug the power cord while the printer powers down. 3. Open the front door, then press the main power switch to the Off position. 4. Close the front door. Xerox ® VersaLink ®...

  • Page 28: Accessing The Printer

    When Convenience Authorization is enabled, users swipe a pre-programmed identification card through a Proximity Card Reader at the control panel. To use this method, purchase and install a USB card reader and an authentication server that supports the Xerox ®...
  • Page 29 Getting Started Introduction to Apps Xerox Apps are a gateway to the features and functions of your device. Standard Apps are already in- stalled on the device and appear on the Home screen. Some Apps are installed as standard, but hid- den the first time you use the device.

  • Page 30: Information Pages

    1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. To print an information page, touch the needed page. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 31 P P r r i i n n t t i i n n g g t t h h e e C C o o n n f f i i g g u u r r a a t t i i o o n n R R e e p p o o r r t t 1. At the printer control panel, press the Home button. 2. Touch Device→About→Information Pages. 3. Touch Configuration Report. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C8000/C9000 Color Printer...

  • Page 32: The Embedded Web Server

    2. Touch Device→About→Information Pages. 3. Touch Configuration Report. The IP address appears in the Connectivity section of the Configuration Report for IPv4 or IPv6. 4. To return to the Home screen, press the Home button. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 33 If this feature does not appear, log in as a system administrator. The document is saved automatically as an XML file in the default download location on your computer hard drive. To open the Configuration Report, use an XML viewer. Xerox ® VersaLink ®...

  • Page 34: Installation And Setup

    Routers, network hubs and switches, modems, Ethernet cables, and USB cables are not included with your printer and must be purchased separately. Xerox recommends an Ethernet connection because it is typically faster than a USB connection, and it provides access to the Embedded Web Server.
  • Page 35 Getting Started 2. To replace the cover, place the bottom hooks over the slots in the printer frame. Raise the cover into place, then replace the two screws. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 36: Connecting The Printer

    1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer. 2. Connect the A end of the USB cable to the USB port on the computer. Xerox ® VersaLink ®...
  • Page 37 Connect to any port on the switch or router except the uplink port. 4. To replace the cover, position the tabs on each side of the cable, then raise the cover until it clicks into place. Xerox ® VersaLink ®...
  • Page 38 VLC8000docs or www.xerox.com/support/VLC9000docs. C C o o n n n n e e c c t t i i n n g g t t o o a a W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k A wireless local area network (WLAN) provides the means to connect 2 or more devices in a LAN without a physical connection.
  • Page 39 Adapter. 4. Configure the Wi-Fi settings. For details about configuring the Wi-Fi settings, refer to the System Administrator Guide at www.xerox.com/support/VLC8000docs www.xerox.com/support/ VLC9000docs. R R e e m m o o v v i i n n g g t t h h e e W W i i r r e e l l e e s s s s N N e e t t w w o o r r k k A A d d a a p p t t e e r r To remove the Wireless Network Adapter: 1.
  • Page 40 Caution: Do not use force to pull on the Wireless Network Adapter. If the latch is released properly, the adapter pulls out easily. Pulling on the adapter can damage it. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 41 To prevent the printer from attempting to connect to the previous network, reset the wireless settings. For more information, refer to the System Administrator Guide at www.xerox.com/support/VLC8000docs or www.xerox.com/support/VLC9000docs. Xerox ® VersaLink ®...
  • Page 42 To activate your Wi-Fi setting changes, press the Home button. d. At the prompt, touch Restart Now. Note: The following steps can vary with different router manufacturers. For more information, refer to your router documentation. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 43 To toggle Wi-Fi from Off to On, touch the Wi-Fi toggle button. b. To activate your Wi-Fi setting changes, press the Home button. c. At the prompt, touch Restart Now. d. After the printer restarts, touch Device→Connectivity→Wi-Fi. 4. To connect to a network: Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 44 • Date and Time • Measurements • LDAP Settings • Apps Setup • Security Settings For more information on configuring the printer settings, refer to the System Administrator Guide at www.xerox.com/support/VLC8000docs or www.xerox.com/support/VLC9000docs. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 45 C C o o n n f f i i g g u u r r i i n n g g G G o o o o g g l l e e C C l l o o u u d d P P r r i i n n t t Google Cloud Print allows you to print documents that are stored in the cloud without using a print driver. Before you begin: Xerox ® VersaLink ®...
  • Page 46 After the printer is registered, a confirmation status window appears. 11. To access the Google Cloud Print feature, in your Google account, click Manage Your Printer. Note: The default printer name appears in this format: Model name (MAC address). Xerox ® VersaLink ®...

  • Page 47: Installing The Software

    O O p p e e r r a a t t i i n n g g S S y y s s t t e e m m R R e e q q u u i i r r e e m m e e n n t t s s •...
  • Page 48 6. Click Browse. Browse to, then select the driver.inf file for your printer. Click Open. Note: The Xerox print driver installation wizard places files at C:\Xerox. 7. Select your printer model, then click Next. 8. If a prompt appears because the print driver was installed previously, click Use the driver that is currently installed (recommended).
  • Page 49 2. Open Xerox ® Print Drivers 4.xx.x.dmg/.pkg as needed for your printer. 3. To run Xerox ® Print Drivers 4.xx.x.dmg/.pkg, double-click the appropriate file name. 4. When prompted, click Continue. 5. To accept the license agreement, click I Agree.
  • Page 50 LPD/LPR connection. For a non-network printer, create a desktop USB connection. For more information, go to the Online Support Assistant at: www.xerox.com/support/ VLC8000support or www.xerox.com/support/VLC9000support. Adding the Printer Using Bonjour To add the printer using Bonjour ®...

  • Page 51: Getting Started

    I I n n s s t t a a l l l l i i n n g g D D r r i i v v e e r r s s a a n n d d U U t t i i l l i i t t i i e e s s f f o o r r U U N N I I X X a a n n d d L L i i n n u u x x For more information on installing print drivers and utilities for UNIX and Linux, refer to UNIX and Linux Printing. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 52 More Information You can obtain more information about your printer from these sources: Resource Location Installation Guide Packaged with the printer. Other documentation for your printer • www.xerox.com/support/VLC8000docs • www.xerox.com/support/VLC9000docs Recommended Media List • United States: www.xerox.com/rmlna • European Union: www.xerox.com/rmleu Technical support information for your printer, includ- •...
  • Page 53 Customize and Personalize This chapter contains: • Customize and Personalize Overview ..................54 • Customizing or Personalizing the Home Screen................55 • Customizing or Personalizing the Apps ..................56 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 54 Note: The customize and personalize settings are configured by a system administrator. For details, contact your system administrator, or refer to the System Administrator Guide at www. xerox.com/support/VLC8000docs. Xerox ® VersaLink ®...
  • Page 55 3. Touch and hold the required app. 4. Drag the app to the new location. 5. Release the app. 6. Touch Done. 7. Verify that the app appears in the correct location on the Home screen. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 56 6. Touch Enter Preset Name, then to enter a preset name, use the keypad. 7. Touch Next. 8. Select an icon that best suits the preset that you are creating. 9. Touch Done. Note: The preset is stored within the Preset feature. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 57 1. At the control panel, press the Home button. 2. Touch the app required. 3. Configure the required default settings. 4. Touch Save. 5. Touch Save Defaults. The new settings override the previous default settings. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 59 For more information about customizing the Home screen and the apps features, refer to Customize Personalize. A range of apps is available for download and installation from the Xerox ® App Gallery. These include Xerox ®...
  • Page 60 4. Enter a valid email address using the touch screen keypad, then touch Enter. A message appears stating that completion instructions have been sent to the email address that you entered. Touch Close. 5. Access the email account for the email address that you provided to the Xerox App Gallery. ®...
  • Page 61 G G a a l l l l e e r r y y Xerox ® Apps add, extend, or customize the functionality of your device. You can use the Xerox ® Gallery to browse and install apps at your device control panel.
  • Page 62 ® App Gallery: 1. At the printer control panel, press the Home button. 2. Touch Xerox App Gallery. The App Gallery opens. Note: You can browse the App Gallery and view app descriptions without being logged in. To update apps, you must be logged in to the App Gallery.
  • Page 63 Xerox ® Apps Device D D e e v v i i c c e e O O v v e e r r v v i i e e w w The Device App gives you access to information about your printer, including the serial number and model.
  • Page 64 To configure Device settings using the Embedded Web Server, refer to the System Admin- istrator Guide at www.xerox.com/support/VLC8000docs. S S u u p p p p l l y y S S t t a a t t u u s s You can check the status and percentage of life remaining for your printer supplies at the control panel or from the Embedded Web Server.
  • Page 65 You can use the Remote Services option in the Embedded Web Server to send error and usage information to the Xerox support team to help them resolve problems quickly. For information about enabling Remote Services and uploading information to Xerox, refer to the System Administrator Guide at www.xerox.com/support/VLC8000docs.
  • Page 66 Xerox ® Apps Jobs J J o o b b s s O O v v e e r r v v i i e e w w Use Jobs to view current jobs, print saved, personal, and secure jobs, and view details of completed jobs.
  • Page 67 Xerox ® Apps • To view Saved Jobs, touch Saved Jobs. To print the job, touch the job, enter the quantity, then touch OK. To delete the job, touch the Trash icon, then touch Delete. • To view Personal jobs, touch Personal & Secure Jobs. To print the jobs, touch the folder, then touch Print All, or Delete All.
  • Page 68 Xerox ® Apps S S e e c c u u r r e e P P r r i i n n t t Use Secure Print to print sensitive or confidential information. After you send the job, it is held at the printer until you enter your passcode at the printer control panel.
  • Page 69 Xerox ® Apps • To print a Personal Print job, touch the job. • To print all the jobs in the folder, touch Print All. • To delete all the jobs in the folder, touch Delete All. 7. To return to the Home screen, press the Home button.
  • Page 70 Xerox ® Apps • To delete the print job, click Delete. At the confirmation prompt, click Delete. • To close the window, click Close. 5. To return to the Home screen, click Home. S S u u b b m m i i t t t t i i n n g g J J o o b b s s f f o o r r P P r r i i n n t t i i n n g g U U s s i i n n g g t t h h e e E E m m b b e e d d d d e e d d W W e e b b S S e e r r v v e e r r 1.

  • Page 71: Print From Usb

    Xerox ® Apps Print from USB P P r r i i n n t t f f r r o o m m U U S S B B O O v v e e r r v v i i e e w w Use Print from USB to print jobs already stored on a USB drive.
  • Page 72 Xerox ® Apps P P r r i i n n t t i i n n g g f f r r o o m m a a U U S S B B F F l l a a s s h h D D r r i i v v e e A A l l r r e e a a d d y y I I n n s s e e r r t t e e d d i i n n t t h h e e P P r r i i n n t t e e r r 1.
  • Page 73 @ @ P P r r i i n n t t B B y y X X e e r r o o x x O O v v e e r r v v i i e e w w You can use the Xerox ® @PrintByXerox App to print email attachments and documents sent to your devices. When your Xerox device is connected to the Internet, the @PrintByXerox App works with the Xerox simple email-based printing. ® Note:...
  • Page 75 This chapter contains: • Printing Overview ........................76 • Selecting Printing Options ......................77 • Print Jobs ........................... 86 • Printing Features ........................91 • Using Custom Paper Sizes ......................100 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 76: Printing Overview

    4. Select your printer. 5. To access the print driver settings, for Windows, select Printer Properties, Print Options, or Preferences. For Macintosh, select Xerox Features. The title of the button can vary depending on your application. 6. Modify the print driver settings as necessary, then click OK.

  • Page 77: Selecting Printing Options

    Printing Selecting Printing Options Printing options, also called print driver software options, are specified as Printing preferences in Win- dows and Xerox Features in Macintosh. Printing options include settings for 2-sided printing, page ® layout, and print quality. Printing options that are set from Printing preferences within the Devices and Printers window become the default setting.
  • Page 78 Preferences window. The title of the button can vary depending on your application. 3. Click a tab in the Printing Preferences window, then make selections. 4. To save and close the Printing Preferences window, click OK. 5. To send the job to the printer, click Print. Xerox ® VersaLink ®...
  • Page 79 Personalize→Control Panel Home→Devices and Printers. 2. In the list of printers, right-click the icon for your printer, then select Printer properties. 3. In the printer Properties dialog box, click the Advanced tab. 4. On the Advanced tab, click Printing Defaults. Xerox ® VersaLink ®...
  • Page 80 S S a a v v i i n n g g a a S S e e t t o o f f C C o o m m m m o o n n l l y y U U s s e e d d P P r r i i n n t t i i n n g g O O p p t t i i o o n n s s f f o o r r W W i i n n d d o o w w s s You can define and save a set of options, so that you can apply them to future print jobs. In Xerox ®...
  • Page 81 To use specific printing options, change the settings before sending the job to the printer. 1. With the document open in your application, click File→Print. 2. Select your printer. 3. In the Print window, in the print options list, click Xerox Features. Note: To see all printing options, click Show Details.
  • Page 82 • Provide a common look and feel across the many different suppliers of UNIX and Linux operating systems. Installing Xerox ® Printer Manager Before you begin, ensure that you have root or superuser privileges to install Xerox ® Printer Manager. To install Xerox Printer Manager: ®...
  • Page 83 Linux or a CUPS (Common UNIX Printing System) print driver. You do not need both drivers. Xerox recommends that you install one of the full-featured custom print drivers for Linux. To locate drivers for your printer, go to www.xerox.com/drivers.
  • Page 84 Drivers and Downloads page on the Xerox Support website. 2. Copy the PPD file into the CUPS ppd/Xerox folder on your workstation. If you are unsure of the location of the folder, use the Find command to locate the PPD files.
  • Page 85 • The name and location of your printer appears in a list of MOPRIA ™ -enabled printers on con- nected devices. To print using MOPRIA , follow the directions provided with your mobile device. ™ Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 86: Print Jobs

    OK. To print a Secure Job, touch the job. To print or delete all the jobs in the folder, touch Print All, or Delete All. 4. To view details about a job, touch the job. 5. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 87 • For Windows, click Printer Properties. Depending on your application, the title of the button can vary. • For Macintosh, in the Print window, in the print options list, click Xerox Features. 3. For Job Type, select Saved Job. a. Type a job name or select a name from the list.
  • Page 88 • For Windows, click Printer Properties. Depending on your application, the title of the button varies. • For Macintosh, in the Print window, in the print options list, click Xerox Features. 3. For Job Type, select Secure Print. 4. Type the passcode, confirm the passcode, then click OK.
  • Page 89 • For Windows, click Printer Properties. Depending on your application, the title of the button varies. • For Macintosh, in the Print window, in the print options list, click Xerox Features. 3. For Job Type, select Personal Print. 4. Select any other required printing options.
  • Page 90 • For Windows, click Printer Properties. Depending on your application, the title of the button varies. • For Macintosh, in the Print window, in the print options list, click Xerox Features. 3. For Job Type, select Sample Set. 4. Select any other required printing options.

  • Page 91: Printing Features

    2 2 - - S S i i d d e e d d P P a a g g e e L L a a y y o o u u t t O O p p t t i i o o n n s s You can specify the page layout for 2-sided printing, which determines how the printed pages turn. These settings override the application page orientation settings. Xerox ® VersaLink ®...
  • Page 92 I I m m a a g g e e S S h h i i f f t t Image Shift allows you to modify the location of the image on the page. You can shift the printed im- age along the X and Y axes of each sheet of paper. Xerox ® VersaLink ®...
  • Page 93 Color Correction options: • Xerox Black and White: This option converts all color in the document to black and white, or shades of gray. • Xerox Automatic Color: This option applies the best color correction to text, graphics, and images.
  • Page 94 • For Windows, Booklet Layout is on the Page Layout tab. Page Layout is on the Document Options tab. • For Macintosh, in the Print window, in Xerox Features, Booklet Layout is on the Paper/Output list. When you print booklets using the Windows PostScript or Macintosh driver, you can specify the gutter and creep.
  • Page 95 2-sided on regular paper. You can use exception pages to print the job. In the Add Exceptions window, you can set the characteristics of the exception pages and select the alternate paper source: Xerox ® VersaLink ®...
  • Page 96 4. For a date or time stamp, click Add Time Stamp. Specify the date and time option, select the required settings, then click OK. 5. To add a picture annotation, click Add Picture. To locate the picture, click the Browse icon. Select the required settings, then click OK. Xerox ® VersaLink ®...
  • Page 97 2. Click the Watermark tab. 3. From the Watermark menu, select the watermark. You can choose from preset watermarks, or create a customized watermark. You can also manage watermarks from this menu. 4. Under Text, select an option: Xerox ® VersaLink ®...
  • Page 98 • Landscape: Orients the paper so that the text and images print across the long dimension of the paper. • Rotated Landscape: Orients the paper so that the content is rotated 180 degrees and with the long bottom side up. Xerox ® VersaLink ®...
  • Page 99 • Notify for Failed or Canceled Jobs: This option provides notification of all jobs that failed to print or were canceled. • Play Alert Tone: This option sounds an alert tone when a notification appears. Xerox ® VersaLink ®...

  • Page 100: Using Custom Paper Sizes

    You can print custom-size paper from any paper tray. Custom-size paper settings are saved in the print driver and are available for you to select in all your applications. For more information on supported paper sizes for each tray, refer to Supported Custom Paper Sizes. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 101 3. At the control panel, to define the new paper size, touch Size, then touch Custom. 4. In the Custom Paper Size window, enter the height and width of the new paper size, then touch 5. To confirm the settings, touch Confirm. Xerox ® VersaLink ®...
  • Page 103 Paper and Media This chapter contains: • Paper and Media Overview....................... 104 • Supported Paper ........................105 • Configuring Tray Settings......................112 • Loading Paper.......................... 116 • Printing on Special Paper......................127 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 104 Ensure that you use the correct media for the tray that you load. Labels are affixed inside each tray to show how to load certain types of media in the correct orientation. The MAX label shows the maximum fill line for the tray. Xerox ® VersaLink ®...

  • Page 105: Supported Paper

    Caution: The Xerox Warranty, Service Agreement, or Xerox Total Satisfaction Guarantee does not cover damage caused by using unsupported paper or specialty media. The Xerox Total Satisfaction Guarantee is available in the United States and Canada. Coverage could vary outside these areas. Please contact your local representative for details.
  • Page 106 Module Letterhead Plain Pre-Printed Recycled Custom Lightweight Cardstock 106–176 g/m² Lightweight Glossy Cardstock Cardstock 177–220 g/m² Glossy Cardstock Heavyweight Cardstock 221–300 g/m² Heavyweight Glossy Cardstock Labels 106–176 g/m² Postcards 106–220 g/m² Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 107 Lightweight Glossy Cardstock Cardstock 177–220 g/m² Glossy Cardstock Heavyweight Cardstock 221–300 g/m² Heavyweight Glossy Cardstock Labels 106–176 g/m² Postcards 106–220 g/m² Envelopes 75–90 g/m² Extra Heavyweight Cardstock 301–350 g/m² Note: C9000 only Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 108 If Bond is not listed as an available Paper Type, ensure that the system software is up-to- date. For details, refer to the System Administrator Guide at www.xerox.com/support/ VLC8000docs. S S u u p p p p o o r r t t e e d d S S t t a a n n d d a a r r d d P P a a p p e e r r S S i i z z e e s s...
  • Page 109 C6 envelope (114 x 162 mm, 4.5 x No. 10 envelope (241 x 105 mm, 6.38 in.) 4.1 x 9.5 in.) C4 envelope (229 x 324 mm, 9 x 12.8 in.) Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 110 Letterhead Plain Pre-Printed Recycled Custom Lightweight Cardstock 106–176 g/m² Lightweight Glossy Cardstock Cardstock 177–220 g/m² Glossy Cardstock Heavyweight Cardstock 221–300 g/m² Heavyweight Glossy Cardstock Tray 6 Bond 64–105 g/m² Hole-Punched Letterhead Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 111 Maximum: 320 x 1320 mm (12.6 x 52 in.) Custom paper sizes are not supported Tray 6 Envelope Tray Minimum: 90 x 98 mm (3.5 x 3.9 in.) Maximum: 241 x 332 mm (9.5 x 13 in.) Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 112: Configuring Tray Settings

    Note: To configure tray settings, log in as the system administrator. For details, refer to the System Administrator Guide at www.xerox.com/support/VLC8000docs. To configure the tray settings: 1. At the printer control panel, touch Device. 2. Touch Paper Trays, then select the required tray.
  • Page 113 2. To remove the spacer plate, grasp the spacer plate and lift upward. 3. Place the tabs at the bottom of the spacer plate into the slots in the bottom of Tray 6 that correspond with the paper size. Xerox ® VersaLink ®...
  • Page 114 5. To secure the spacer plate, install the screw. 6. Repeat these steps for the spacer plate at the front of Tray 6. 7. On the top of the side gate, locate the pin. Xerox ® VersaLink ®...
  • Page 115 Paper and Media 8. Lift the pin, then guide it to the required paper-size slot. 9. To lock the side gate into place, release the pin. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 116: Loading Paper

    When the paper in the tray is in short supply, or when a tray is empty, a warning message appears on the control panel. To load the paper in Trays 1–4: 1. Pull out the tray until it stops. 2. Remove any paper that is a different size or type. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 117 • Insert letterhead and pre-printed paper face down with the top edge toward the front. • Load hole-punched paper with the holes to the left. Note: Do not load the paper above the maximum fill line. Overfilling the tray can cause paper jams. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 118 8. At the control panel, select the correct paper size, type, and color. • If letterhead paper is loaded in the printer, for type, select Letterhead. • If pre-printed paper is loaded in the printer, for type, select Pre-printed. 9. To confirm the settings, touch OK. Xerox ® VersaLink ®...
  • Page 119 Note: To avoid paper jams and misfeeds, do not remove the packaging from the paper until you are ready to use it. Xerox ® VersaLink ®...
  • Page 120 5. At the control panel, select the correct paper type and color. • If letterhead paper is loaded in the printer, for type, select Letterhead. • If pre-printed paper is loaded in the printer, for type, select Pre-printed. 6. To confirm the settings, touch OK. Xerox ® VersaLink ®...
  • Page 121 1. Open the Bypass Tray. If the tray is loaded with paper, remove any paper that is a different size or type. 2. Pull out the extension tray for larger sizes. 3. Move the width guides to the edges of the tray. Xerox ® VersaLink ®...
  • Page 122 5. Load the paper in the tray. • For long-edge feed and 1-sided printing: • Load letterhead paper face up with the top edge toward the front. • Load hole-punched paper with the holes to the right. Xerox ® VersaLink ®...
  • Page 123 • Load hole-punched paper with the holes to the left. • For short-edge feed and 1-sided printing: • Load letterhead paper face up with the top edge to the right. • Load hole-punched paper with the holes toward the front. Xerox ® VersaLink ®...
  • Page 124 7. At the control panel, select the correct paper size, type, and color. • If letterhead paper is loaded in the printer, for type, select Letterhead. • If pre-printed paper is loaded in the printer, for type, select Pre-printed. 8. To confirm the settings, touch OK. Xerox ® VersaLink ®...
  • Page 125 4. Fan the edges of the paper before loading it into the paper trays. The procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams. Note: To avoid paper jams and misfeeds, do not remove paper from the packaging until necessary. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 126 7. At the control panel, select the correct type, and color. • If letterhead paper is loaded in the printer, for type, select Letterhead. • If pre-printed paper is loaded in the printer, for type, select Pre-printed. 8. To confirm the settings, touch OK. Xerox ® VersaLink ®...

  • Page 127: Printing On Special Paper

    Paper and Media Printing on Special Paper To order paper or other media, contact your local reseller or visit www.xerox.com/supplies. For reference: • www.xerox.com/rmlna Recommended Media List (United States) • www.xerox.com/rmleu Recommended Media List (Europe) E E n n v v e e l l o o p p e e s s You can print envelopes from the Bypass Tray.
  • Page 128 2. Move the width guides to the edges of the tray. Note: If you do not load envelopes in the Bypass Tray right after they are removed from the packaging, they can bulge. To avoid jams, flatten the envelopes. Xerox ® VersaLink ®...
  • Page 129 Rotate Image 180 Degrees. 4. At the control panel, select the correct paper size, type, and color. Ensure that the paper type is set to Envelope. 5. To confirm the settings, touch Confirm. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 130 • For envelopes with the flap on a long edge, load the envelopes face up with the flaps closed, and flaps toward the left. • For envelopes with a self-seal flap on a short edge, load the envelopes face up with the flaps closed, and flaps toward the left. Xerox ® VersaLink ®...
  • Page 131 • Print only on one side of the sheet of labels. Use full-sheet labels only. • Store unused labels flat in their original packaging. Leave the label sheets inside the original pack- aging until ready to use. Return any unused label sheets to the original packaging and reseal it. Xerox ® VersaLink ®...
  • Page 132 3. Remove any paper that is a different size or type. 4. To move out the length or width paper guide, release the guide lock, then slide out the length or width paper guide. 5. Load labels in the tray. Xerox ® VersaLink ®...
  • Page 133 For short-edge feed, insert labels face up with the top edge to the left. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause paper jams. 6. Adjust the length and width guides to fit the labels. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 134 4. At the control panel, select the correct paper type and color. Ensure that the paper type is set to Labels. 5. To confirm the settings, touch OK. 6. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 135 For short-edge feed, load labels face down with the top edge to the right. Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 136 L L o o a a d d i i n n g g B B a a n n n n e e r r P P a a p p e e r r i i n n t t h h e e B B y y p p a a s s s s T T r r a a y y 1. Open the Bypass Tray, then pull out the extension tray. Remove any paper that is a different size or type. 2. Move the width guides to the edges of the tray. Xerox ® VersaLink ®...
  • Page 137 7. To return to the Home screen, press the Home button. Note: As the paper feeds into the printer, support the paper with your hands. To prevent paper jams, feed one sheet of paper at a time. Xerox ® VersaLink ®...
  • Page 139 • General Precautions ......................... 140 • Cleaning the Printer ......................... 141 • Adjustments and Maintenance Procedures................147 • Supplies ........................... 155 • Managing the Printer ....................... 173 • Moving the Printer ........................174 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 140: General Precautions

    • Do not touch the electrical contacts or gears. Doing so could damage the printer and cause the print quality to deteriorate. • Ensure that any parts removed during cleaning are replaced before you plug in the printer. Xerox ® VersaLink ®...

  • Page 141: Cleaning The Printer

    Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the paper jam after the printer has cooled. If the error persists, contact your Xerox representative. Xerox ®...
  • Page 142 Do not perform this procedure when the printer is copying or printing. 1. Open the front door of the printer. 2. Remove the waste toner transport unit: a. To unlock the waste toner transport unit, rotate the locking lever 45 degrees counterclockwise. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 143 Place the removed waste toner transport unit on a level surface, with the openings facing up. Caution: To avoid toner spills, do not lay the waste toner transport unit face down, or on its side. Xerox ® VersaLink ®...
  • Page 144 4. Slowly push the cleaning rod into the printer until it stops, then pull out the rod. Repeat this action two more times. 5. Return the cleaning rod to its original location. 6. To insert the waste toner transport unit: Xerox ® VersaLink ®...
  • Page 145 Maintenance a. Position the waste toner transport unit as shown. b. Press the waste toner transport unit toward the printer, until both ends click into place. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 146 Maintenance c. To lock the waste toner transport unit, rotate the locking lever 45 degrees clockwise. 7. Close the printer front door. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 147: Adjustments And Maintenance Procedures

    To begin your calibration and print the calibration pages: 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ support/VLC8000docs or www.xerox.com/support/VLC9000docs. 3. Touch Device→Support→Color Calibration. Xerox ® VersaLink ®...
  • Page 148 4. Repeat the process by marking the best match for the medium and light rows, labeled B, and C. 5. Using the updated calibration page, repeat the process until the best comb for every cyan and magenta row is zero. To continue to the green and black color density adjustments, touch Next. Xerox ® VersaLink ®...
  • Page 149 G G r r a a y y B B a a l l a a n n c c e e C C a a l l i i b b r r a a t t i i o o n n Adjusting gray balance calibrates cyan, magenta, and yellow color balances so that they closely match pure black at the same color intensity. Xerox ® VersaLink ®...
  • Page 150 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ support/VLC8000docs or www.xerox.com/support/VLC9000docs. 3. Touch Device→Support→Color Calibration. 4. To select the type of lighting you use to view calibration pages, touch Lighting Type, then touch a selection.
  • Page 151 The printer automatically adjusts the color registration when automatic adjustment is turned on. You can also adjust color registration manually any time the printer is idle. You must adjust the color registration any time the printer is moved. If you are having printing problems, adjust the color registration. Xerox ® VersaLink ®...
  • Page 152 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ support/VLC8000docs or www.xerox.com/support/VLC9000docs. 3. Touch Device→Support→Image Position. 4. Select the source paper tray for the registration print. a. Touch Paper Supply.
  • Page 153 1. At the printer control panel, press the Home button. 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ support/VLC8000docs or www.xerox.com/support/VLC9000docs. 3. Touch Device→Support→Image Position. 4. To adjust registration, select the source paper tray. a. Touch Paper Supply.
  • Page 154 2. Log in as administrator. For details, refer to the System Administrator Guide at www.xerox.com/ support/VLC8000docs or www.xerox.com/support/VLC9000docs. 3. Load paper in the Bypass Tray. 4. Touch Device→Support→Transfer Voltage Adjustment. 5. To select the paper type for the adjustment, touch Paper Type, then touch the paper type.
  • Page 155 Toner is the only toner designed and manufactured under strict quality controls by Xerox for specific use with this printer. R R o o u u t t i i n n e e M M a a i i n n t t e e n n a a n n c c e e I I t t e e m m s s Routine maintenance items are printer parts that have a limited life and require periodic replacement.
  • Page 156 Caution: To avoid toner spills, do not lay the waste cartridge face down, or on its side. Note: Each new waste cartridge includes installation instructions. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 157 Do not perform this procedure when the printer is copying or printing. 1. Open the finisher front door. 2. Reach into the finisher cabinet and pull the stapler assembly toward you until it stops. 3. Push the stapler assembly to the right as shown. Xerox ® VersaLink ®...
  • Page 158 5. Pinch both sides of the staple pack and remove the staple pack from the cartridge. 6. Insert the front side of the new staple pack into the staple cartridge, then push the rear side of the new staple pack into the cartridge. Xerox ® VersaLink ®...
  • Page 159 Maintenance 7. Grasp the new staple cartridge by the orange handle, then insert the cartridge into the stapler assembly until you hear a click. 8. Close the finisher front door. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 160 2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center. 3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher. Xerox ® VersaLink ®...
  • Page 161 Note: The booklet maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. 5. Repeat the procedure for the other staple cartridge. 6. Close the finisher side cover. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 162 1. Open the front door of the Business Ready Finisher. 2. Hold the stapler assembly by the orange lever R1 and push it to the right. 3. To remove the staple cartridge, grasp the orange handle, then firmly pull it toward you. Xerox ® VersaLink ®...
  • Page 163 6. Grasp the new staple cartridge by the orange handle, then insert the cartridge into the stapler assembly until you hear a click. 7. Return the staple cartridge assembly to the original position. Xerox ® VersaLink ®...
  • Page 164 2. Grasp the booklet maker handle and pull the unit toward you until the staple cartridges appear on the top edge of the unit. 3. To unlock a staple cartridge from the booklet maker, push down on the orange staple cartridge handle, as shown. Xerox ® VersaLink ®...
  • Page 165 4. To remove a staple cartridge from the booklet maker, pull the staple cartridge out and up. 5. Turn over the staple cartridge. 6. To permit the staple cartridge handle to open out and away from the staple pack, press in the green tabs, then pull back the handle. Xerox ® VersaLink ®...
  • Page 166 8. Insert the front side of the new staple pack into the staple cartridge, then push the rear side into the cartridge. 9. To close the staple cartridge, push back the cartridge handle until it clicks. Xerox ® VersaLink ®...
  • Page 167 E E m m p p t t y y i i n n g g t t h h e e H H o o l l e e P P u u n n c c h h W W a a s s t t e e C C o o n n t t a a i i n n e e r r A message appears on the control panel when the hole punch waste container is full. Xerox ®...
  • Page 168 Do not perform this procedure when the printer is copying or printing. 1. Open the front door of the printer. 2. Lift the horizontal transport cover, then open the front transport cover. 3. Pull out the hole-punch waste container. Xerox ® VersaLink ®...
  • Page 169 4. Empty the container. 5. Insert the container all the way into the finisher. 6. Close the finisher front transport cover, then close the horizontal transport cover. 7. Close the printer front door. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 170 The hole-punch counter resets after 10 seconds. • If you remove the hole-punch waste container before the device instructs you to, empty the container before you reinsert it into the finisher. 3. Empty the container. Xerox ® VersaLink ®...
  • Page 171 Total Satisfaction Guarantee do not cover damage, malfunction, or degradation of performance caused by use of non-Xerox supplies, or the use of Xerox supplies not specified for this printer. The Total Satisfaction Guarantee is available in the United States and Canada. Cov- erage could vary outside these areas.
  • Page 172 Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative. • Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion.

  • Page 173: Managing The Printer

    Services Upload feature to simplify the process. You can enable Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually. For more information, refer to the System Administrator Guide at www.xerox.com/...

  • Page 174: Moving The Printer

    Do not touch or scratch the surface of the imaging drum. Caution: Failure to repackage the printer properly for shipment can result in damage not covered by the Xerox ® Warranty, Service Agreement, or Total Satisfaction Guarantee. The Xerox ®...
  • Page 175 • Paper Jams ..........................181 • Clearing Finisher Jams ......................195 • Clearing Staple Jams........................ 204 • Clearing Hole Punch Jams ......................215 • Print-Quality Problems......................216 • Getting Help ..........................223 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 176: General Troubleshooting

    Power off the printer, then power on again. For more information, refer to Printing the Error History Report. If the error persists, contact your Xerox representative. The printer is connected to an Power off the printer, then connect the power cord to a suitable uninterruptible power supply.
  • Page 177 Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. If the error persists, contact your Xerox representative. • If the Status LED is flashing blue, a previous print job could be The printer is busy.
  • Page 178 The job is complex. Wait. No action needed. The print-quality mode in the print Change the print-quality mode in the print driver to Standard. driver is set to Enhanced or Photo. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 179 If you cannot remove the obstruction, contact your Xerox representative. C C o o n n d d e e n n s s a a t t i i o o n n H H a a s s F F o o r r m m e e d d I I n n s s i i d d e e t t h h e e P P r r i i n n t t e e r r Moisture can condense in the printer when room humidity exceeds 85% or when a cold printer is located in a warm room.
  • Page 180 The relative humidity of the room is too • Move the printer to a location where the temperature and high. relative humidity are within the operating specifications. For more information, refer to Environmental Specifications. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 181: Paper Jams

    If a sheet of paper is wrapped around the heat roller, do not try to remove the paper immediately. Power off the printer immediately and wait 40 minutes for the fuser to cool. Try to remove the jam after the printer has cooled. If the error persists, contact your Xerox representative.
  • Page 182 • Before printing, select the correct paper type and size in the print driver. • Store paper in a dry location. • When jams occur printing on heavy coated paper, load that paper into the printer a single sheet at a time. Xerox ® VersaLink ®...
  • Page 183 • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type, or color, touch the current setting, then select a new setting. When finished, touch OK. 7. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 184 • To confirm the same paper size, type, or color, touch OK. • To select a new paper size, type, or color, touch the current setting, then select a new setting. When finished, touch OK. 6. To return to the Home screen, press the Home button. Xerox ® VersaLink ®...
  • Page 185 The area around the Fuser can be hot. Use caution to avoid injury. Caution: Do not touch the Transfer Roller. Touching the roller can reduce image quality. 2. Remove the jammed paper. 3. If paper is jammed on the inside of Door A, remove it. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 186 4. If paper is jammed at the exit to the output tray, to remove the paper, carefully pull it straight out in the direction shown. Note: Toner can adhere to the Transfer Roller. This residual toner does not affect print quality. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 187 To open the paper guide, pull out handle A1. b. Remove any paper in area A1. c. Lift handle A1 back into place. d. To open the paper guide, lift handle A2. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 188 To close the paper guide, swing handle A2 down, then push the handle firmly in, until the paper guide clicks into place. Note: If the paper is torn, remove all torn pieces from the printer. Xerox ® VersaLink ®...
  • Page 189 3. For paper jammed in the upper position, look inside the printer, locate the jammed paper, then remove it. Note: If the paper is inaccessible, refer to Clearing Paper Jams at Door Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 190 5. For printers with a Tandem Tray Module, remove any paper jammed in the Tray 4 paper guide. a. Grasp handle C, then pull the Tray 4 paper guide until it stops. b. Lift the paper guide cover, then remove any paper. Xerox ® VersaLink ®...
  • Page 191 Troubleshooting c. Lower the paper guide cover. d. Push the paper guide back into position. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 192 Remove the paper from the paper tray. Load new, dry paper into the tray. Too much static electricity is present. Load a new ream of paper. Using unsupported paper. Use only Xerox ® -approved paper. For details, refer to Supported Paper.
  • Page 193 The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper. The paper is the wrong size, thickness, or type. Use only Xerox approved paper. For more infor- mation, refer to Supported Paper. L L a a b b e e l l a a n n d d E E n n v v e e l l o o p p e e M M i i s s f f e e e e d d s s...
  • Page 194 Ensure that paper is loaded into the correct tray. For more informa- tion, refer to Supported Paper. Tray is loaded with mixed paper. Load the tray with only one type and size of paper. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 195 WARNING: Do not perform this procedure while the printer is printing. 1. Pull up the lever on the top cover of the Office Finisher. 2. To open the top cover, rotate it to the left. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 196 1. To open the transport cover, lift the handle of the center tray straight up. 2. Remove the jammed paper. Note: If the paper is torn, remove all torn pieces from the finisher. 3. Close the transport cover. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 197 C C l l e e a a r r i i n n g g J J a a m m s s i i n n t t h h e e C C e e n n t t e e r r T T r r a a y y 1. If the paper is jammed at the exit to the center output tray, pull the paper in the direction shown. 2. Open, then close, the finisher transport cover. Xerox ® VersaLink ®...
  • Page 198 C C l l e e a a r r i i n n g g J J a a m m s s i i n n t t h h e e B B R R F F i i n n i i s s h h e e r r a a t t P P o o s s i i t t i i o o n n 3 3 a a 1. If the paper is visible at the output tray exit, remove the paper by pulling it gently in the direction shown. 2. Open the front door of the Business Ready Finisher. Xerox ® VersaLink ®...
  • Page 199 • If the paper is inaccessible, or if the press User Interface (UI) prompts you to release the paper, turn green handle knob 3b in the direction shown. 5. Return green handle 3a to its original position. 6. Close the front door of the Business Ready Finisher. Xerox ® VersaLink ®...
  • Page 200 • If the paper is inaccessible, or if the press User Interface (UI) prompts you to release the paper, turn green handle knob 3b in the direction shown. 4. Return green lever 3c to its original position. 5. Close the front door of the Business Ready Finisher. Xerox ® VersaLink ®...
  • Page 201 3. Carefully remove the paper. Note: If the paper is torn, remove all pieces from the finisher. 4. Return green lever 3d to its original position. 5. Close the front door of the Business Ready Finisher. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 202 3. To remove the jammed paper, turn green knob 4 in either direction as shown. Note: If the paper is torn, remove all torn pieces from the finisher. 4. Return unit 4 to its original position. 5. Close the front door of the Business Ready Finisher. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 203 3. To remove the paper, pull it in the direction shown. Note: If the paper is torn, remove all torn pieces from the finisher. 4. Close the front door of the Business Ready Finisher. Xerox ® VersaLink ® C8000/C9000 Color Printer...

  • Page 204: Clearing Staple Jams

    Do not perform this procedure while the printer is printing. 1. Open the front door of the Office Finisher. 2. Reach into the finisher cabinet and pull the stapler assembly toward you until it stops. 3. Push the stapler assembly to the right as shown. Xerox ® VersaLink ®...
  • Page 205 6. Pull the staple cartridge clamp firmly in the direction shown to open it. 7. Remove the jammed staples by pulling them in the direction shown. WARNING: The points of the jammed staples are sharp. Remove the jammed staples carefully. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 206 8. Push the clamp in the direction shown until it snaps into the locked position. 9. Grip the staple cartridge by the orange handle and insert it into the stapler assembly. Push it in until it clicks. 10. Close the front door of the Office Finisher. Xerox ® VersaLink ®...
  • Page 207 2. If the staple cartridges are not visible, grip the vertical panels at the left and right of the opening and slide them to the center. 3. Hold the tabs on both sides of the staple cartridge and pull the cartridge out of the finisher. Xerox ® VersaLink ®...
  • Page 208 The booklet maker uses two staple cartridges. Booklet stapling requires that both staple cartridges contain staples. 6. Starting at Step 2, repeat the procedure for the other staple cartridge. 7. Close the side cover of the Office Finisher. Xerox ® VersaLink ®...
  • Page 209 2. Locate and hold the stapler assembly by the orange lever R1, then push it to the right. 3. To remove the staple cartridge, grasp the orange handle, then pull it firmly toward you. 4. Pull the staple cartridge clamp firmly in the direction shown to open it. Xerox ® VersaLink ®...
  • Page 210 7. Grasp the new staple cartridge by the orange handle, then insert the cartridge into the stapler assembly until it clicks. 8. Return the staple cartridge assembly to its original position, then close the finisher door. Xerox ® VersaLink ®...
  • Page 211 3. To remove a staple cartridge from the booklet maker, push down on the staple cartridge handle, then pull the cartridge out and up. 4. Turn over the staple cartridge. Xerox ® VersaLink ®...
  • Page 212 If you do not see the staple jam, remove the staple case. 6. To remove the staple case, press the rear of the case as shown. Note: If you can see the staple jam, open the clamp on the staple cartridge. Xerox ® VersaLink ®...
  • Page 213 8. Remove the jammed staples, then push the clamp in the direction shown until it snaps into the locked position. 9. To close the staple cartridge, push back the cartridge handle until it clicks. Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 214 10. To return the staple cartridge to the booklet maker, insert the staple cartridge and push up on the cartridge handle as shown. 11. Return the booklet maker to the original position, then close the front door of the Business Ready Finisher. Xerox ® VersaLink ®...

  • Page 215: Clearing Hole Punch Jams

    If the printer stops printing and reports a hole-punch jam, empty the hole-punch waste container. For details, refer to Emptying the Hole Punch Waste Container in the Office Finisher After emptying the hole-punch waste container, locate and remove any paper jams. Xerox ® VersaLink ®...
  • Page 216 Total Satisfaction Guarantee is available in the United States and Canada. Coverage can vary outside these areas. Contact your local Xerox representative for details. Note: • To ensure consistent print quality, the toner, print, and drum cartridges for many devices are designed to cease functioning at a predetermined point.
  • Page 217 Demonstration Print page. For details, refer to Printing Information Pages. If the print quality does not improve after performing the appropriate action, contact your Xerox representative. Note: • To maintain print quality, the toner and drum cartridges for many models of equipment stop functioning at a predetermined point.
  • Page 218 For details, refer to the page or the margins are Adjusting Paper Registration. not consistent. Faded printouts with multiple The toner cartridges are not Xerox Verify that the toner cartridges ® colors. toner cartridges. meet specifications. Replace the cartridges if necessary.
  • Page 219 Do not touch the Transfer Roller or the exposed end of the Transfer Belt. Fingerprints can cause print-quality issues. The toner cartridges are not Xerox ® Ensure that the toner cartridges toner cartridges. meet specifications. Replace the cartridges if necessary.
  • Page 220 Replace the paper with a recommended specification range. recommended size and type. For details, refer to Supported Paper. A printer part is worn or damaged. For assistance, go to the Xerox ® Support website at www.xerox. com/support/VLC8000support www.xerox.com/support/ VLC9000support. The toner cartridges are not Xerox ®...
  • Page 221 • Remove the paper or debris White line or lines running Paper or debris is dragging the from the printer. through all colors. bottom of the transfer belt. • For assistance, go to the Xerox ® Support website at www.xerox. com/support/VLC8000support www.xerox.com/support/ VLC9000support.
  • Page 222 3 If the repeating defects match one of these distances, replace that item. Note: For assistance with a Fuser or Transfer Roller image-quality problem, contact Xerox technical support. For details, go to the Xerox ® Support website www.xerox.com/support/ VLC8000support www.

  • Page 223: Getting Help

    O O n n l l i i n n e e S S u u p p p p o o r r t t A A s s s s i i s s t t a a n n t t The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems. You can find solutions for print-quality problems, paper jams, software installation issues, and more. Xerox ® VersaLink ®...
  • Page 224 Troubleshooting To access the Online Support Assistant, go to www.xerox.com/support/VLC8000support www.xerox. com/support/VLC9000support. M M o o r r e e I I n n f f o o r r m m a a t t i i o o n n a a b b o o u u t t Y Y o o u u r r P P r r i i n n t t e e r r...
  • Page 225 Specifications This appendix contains: • Printer Configurations and Options ..................226 • Physical Specifications ......................229 • Environmental Specifications ....................235 • Electrical Specifications......................236 • Performance Specifications ...................... 238 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 226: Printer Configurations And Options

    A A v v a a i i l l a a b b l l e e C C o o n n f f i i g g u u r r a a t t i i o o n n s s The printer is available in the following configurations: The Xerox VersaLink C8000DT Color Printer: ®...
  • Page 227 Remote Access Xerox Embedded Web Server O O p p t t i i o o n n s s a a n n d d U U p p g g r r a a d d e e s s •...
  • Page 228 • BR Finisher with Booklet Maker • Wi-Fi Kit • Hard Drive • Internal Card Reader / RFID Kit • Xerox ® Precise Color Management System, includes software and meter. Optional for Xerox ® Ver- saLink ® C9000 color printers only.

  • Page 229: Specifications

    Width: 62 cm (24.4 in.) Depth: 72.3 cm (28.5 in.) Height: 107.1 cm (42.2 in.) Weight with a Two-Tray Module: 108 kg (238 lb.) Weight with Tandem Tray Module: 115 kg (254 lb.) Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...
  • Page 230 B B a a s s e e M M o o d d e e l l w w i i t t h h T T a a n n d d e e m m T T r r a a y y M M o o d d u u l l e e a a n n d d B B R R F F i i n n i i s s h h e e r r Width with stability foot: 143.8 cm (56.6 in.) Depth: 72.3 cm (28.5 in.) Height: 107.1 cm (42.2 in.) Weight: ≤ 183 kg (404 lb.) Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 231 C C l l e e a a r r a a n n c c e e R R e e q q u u i i r r e e m m e e n n t t s s w w i i t t h h a a T T w w o o - - T T r r a a y y M M o o d d u u l l e e o o r r T T a a n n d d e e m m T T r r a a y y M M o o d d u u l l e e Width: 129.9 cm (51.1 in.) Depth: 167.8 cm (66.1 in.) Height: 107.1 cm (42.2 in.) Xerox ® VersaLink ® C8000/C9000 Color Printer...
  • Page 232 F F i i n n i i s s h h e e r r L L X X w w i i t t h h B B o o o o k k l l e e t t M M a a k k e e r r Width: 188.7 cm (74.3 in.) Depth: 167.8 cm (66.1 in.) Height: 108 cm (42.5 in.) Xerox ® VersaLink ®...
  • Page 233 C C a a p p a a c c i i t t y y F F e e e e d d e e r r , , a a n n d d B B R R B B o o o o k k l l e e t t M M a a k k e e r r F F i i n n i i s s h h e e r r Width: 214.2 cm (84.3 in.) Depth: 167.8 cm (66.1 in.) Height: 107.1 cm (42.2 in.) Xerox ® VersaLink ®...
  • Page 234 B B o o o o k k l l e e t t M M a a k k e e r r F F i i n n i i s s h h e e r r Width: 205.4 cm (80.8 in.) Depth: 167.8 cm (66.1 in.) Height: 107.1 cm (42,2 in.) Xerox ® VersaLink ®...

  • Page 235: Environmental Specifications

    E E l l e e v v a a t t i i o o n n For optimum performance, use the printer at elevations below 2500 m (8200 ft.). Note: To use the printer at elevations above 2000 m (6560 ft.), the printer may need adjustment. Xerox ® VersaLink ® C8000/C9000 Color Printer...

  • Page 236: Electrical Specifications

    Reducing product energy consumption helps combat smog, acid rain, and long-term changes to the climate by decreasing the emissions that result from generating electricity. ENERGY STAR settings are preset on Xerox ® equipment at the factory to switch to Power Saver modes after 10 minutes from the last copy or print.
  • Page 237 R R e e c c y y c c l l i i n n g g S S u u p p p p l l i i e e s s For more information on the Xerox supplies recycling program, go to www.xerox.com/recycling.

  • Page 238: Performance Specifications

    • Paper type and weights: For faster printing, use paper weights of 105 g/m² or less. • Paper source: Internal paper trays are slightly faster than other paper sources, such as the Bypass Tray. Maximum Print Speeds for color, and black and white: Xerox VersaLink C8000 Color Printer: ®...
  • Page 239 Specifications Xerox ® VersaLink ® C9000 Color Printer: Note: For Heavyweight 3, for 2-sided printing, performance is not guaranteed. Paper Weight A4/Letter, LEF A3, SEF 1-Sided 2-Sided 1-Sided 2-Sided Printing Printing Printing Printing Plain: 64–105 g/m 55 ppm 55 ppm...

  • Page 241: Regulatory Information

    Regulatory Information This appendix contains: • Basic Regulations ........................242 • Safety Certification ........................247 • Material Safety Data Sheets ....................248 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 242: Basic Regulations

    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications to this equipment not approved by Xerox can void the authority of the user to operate this equipment. WARNING: To ensure compliance with Part 15 and Part 18 of the FCC rules, use shielded inter- face cables.
  • Page 243 C C e e r r t t i i f f i i c c a a t t i i o o n n s s i i n n E E u u r r o o p p e e The CE mark applied to this product symbolizes a declaration of conformity by Xerox...
  • Page 244 For more information on energy or other related topics, go to www.xerox.com/about-xerox/ environment/enus.html or www.xerox.co.uk/about-xerox/environment/engb.html. Power Consumption and Activation Time The amount of electricity that a device consumes depends on the way the device is used. This device is designed and configured to enable you to reduce your electricity usage.
  • Page 245 Environmental Benefits of Duplex Printing Most Xerox products have duplex printing, also known as 2-sided printing, capability. This enables you to print on both sides of the paper automatically, and therefore helps to reduce the use of valuable re- sources by reducing your paper consumption.
  • Page 246 Maschinenlärminformations-Verordnung 3. GPSGV: Der höchste Schalldruckpegel beträgt 70 dB(A) oder weniger gemäß EN ISO 7779. I I m m p p o o r r t t e e u u r r Xerox GmbH Hellersbergstraße 2-4 41460 Neuss Deutschland T T u u r r k k e e y y R R o o H H S S R R e e g g u u l l a a t t i i o o n n In compliance with Article 7 (d), we hereby certify “it is in compliance with the EEE regulation.”...
  • Page 247 UL 60950-1, 2nd Edition, 2014-10-14 TÜV Rheinland (US/Canada) CAN/CSA C22.2 No. 60950-1-07, 2nd Edition, 2014-10 IEC 60950-1:2005 + A1:2009 + A2:2013 TÜV Rheinland (Europe) EN 60950-1:2006 + A11:2009 + A1:2010 + A12:2011 + A2:2013 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 248: Material Safety Data Sheets

    Material Safety Data Sheets For Material Safety Data information regarding your printer, go to: • North America: www.xerox.com/safety-data • European Union: www.xerox.com/about-xerox/environment_europe For the Customer Support Center phone numbers, go to www.xerox.com/worldcontacts. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 249: Recycling And Disposal

    Recycling and Disposal This appendix contains: • All Countries..........................250 • North America ......................... 251 • European Union ........................252 • Other Countries........................254 Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

  • Page 250: All Countries

    Recycling and Disposal All Countries If you are managing the disposal of your Xerox product, please note that the printer may contain lead, mercury, perchlorate, and other materials whose disposal may be regulated due to environmen- tal considerations. The presence of these materials is fully consistent with global regulations applica- ble at the time that the product was placed on the market.

  • Page 251: North America

    Recycling and Disposal North America Xerox operates an equipment take-back and reuse/recycle program. Contact your Xerox representative (1-800-ASK-XEROX) to determine if this Xerox product is part of the program. For more information about Xerox environmental programs, visit: • Xerox ®...

  • Page 252: European Union

    In accordance with European legislation, end of life electrical and electronic equipment subject to dis- posal must be managed within agreed procedures. Prior to disposal, please contact your local reseller or Xerox representative for end of life take-back information. Xerox ®...
  • Page 253 B B a a t t t t e e r r y y R R e e m m o o v v a a l l Batteries should only be replaced by a manufacturer-approved service facility. Xerox ®...

  • Page 254: Other Countries

    Recycling and Disposal Other Countries Please contact your local waste management authority to request disposal guidance. Xerox ® VersaLink ® C8000/C9000 Color Printer User Guide...

This manual is also suitable for:

Versalink c8000Versalink c9000dt

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