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Xerox DocuPrint C11 User Manual

Color inkjet printer
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The Xerox
DocuPrint C11
Color Inkjet Printer
User Guide
Version 1.0

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Summary of Contents for Xerox DocuPrint C11

  • Page 1 The Xerox DocuPrint C11 Color Inkjet Printer User Guide Version 1.0...
  • Page 2 This product is designed, tested and approved to meet strict global safety standards with the use of specific Xerox components. The safety features of some parts may not always be obvious. Xerox is not responsible for the use of other replacement parts.

  • Page 3: Table Of Contents

    Safety Notes ... 1 Note, Caution and Warning Symbols ... 2 Electrical Safety ... 3 Maintenance Safety... 4 Operational Safety ... 5 Getting to Know Your Printer ... 1-1 Chapter 1 Introduction ... 1-2 Printer Features ... 1-3 Print Speed ... 1-3 Print Quality ...
  • Page 4 Chapter 2 Chapter 3 TOC-2 DocuPrint C11 Color Inkjet Printer User Guide DocuPrint C11 Printer CD... 1-8 Loading Print Media ... 2-1 Printer Capacity... 2-3 Main Tray ... 2-3 Manual Feeder Slot ... 2-3 Output Tray ... 2-3 Recommended Media ... 2-4 Media Weights...
  • Page 5 Special Functions... 3-9 Indicator Light... 3-10 Instructions on the Printer... 3-12 On the Printer Casing... 3-12 Inside of Cover ... 3-12 Maintaining the Printer ... 4-1 Chapter 4 Print Cartridge Care and Precautions ... 4-2 Removing and Replacing Print Cartridges ... 4-3 Cleaning Print Cartridges ...
  • Page 6 TOC-4 DocuPrint C11 Color Inkjet Printer User Guide...

  • Page 7: Safety Notes

    Safety Notes The Xerox DocuPrint C11 Color Inkjet Printer and its recommended consumable supplies have been designed and tested to meet strict safety requirements. Attention to the following notes will ensure the continued safe operation of your printer. Safety Notes...

  • Page 8: Note, Caution And Warning Symbols

    Note, Caution and Warning Symbols Note, Caution and Warning Symbols DocuPrint C11 Color Inkjet Printer User Guide Throughout this User Guide and the other DocuPrint guides, several symbols are used to emphasize useful, important and critical information. They are as follows: This symbol indicates particularly useful or helpful information about your printer.

  • Page 9: Electrical Safety

    Electrical Safety • Use the power cord supplied with your DocuPrint C11 printer. • Do not place the printer where people may step on the power cord. • Do not place objects on the power cord. • Do not override or disable electrical or mechanical interlocks.

  • Page 10: Maintenance Safety

    Maintenance Safety Maintenance Safety DocuPrint C11 Color Inkjet Printer User Guide • Do not attempt any maintenance procedure that is not specifically described in the documentation supplied with your printer. • Do not use aerosol cleaners. The use of unapproved supplies can cause poor performance and could create a dangerous situation.

  • Page 11: Operational Safety

    Operational Safety Your Xerox printer and supplies were designed and tested to meet strict safety requirements. These include safety agency examination, approval, and compliance with established environmental standards. Your attention to the following safety guidelines will help to ensure the continued safe operation of your printer.
  • Page 12 Operational Safety DocuPrint C11 Color Inkjet Printer User Guide • Do not place the printer near a heat source or in direct sunlight. • Do not place the printer in line with the cold air flow from an air-conditioning system.

  • Page 13: Chapter 1 Getting To Know Your Printer

    Resident Font ... 1-4 Character Sets ... 1-5 Connectivity ... 1-6 Printer Driver Software ... 1-6 Printer Components ... 1-7 DocuPrint Documentation ... 1-8 Printer Documentation ... 1-8 DocuPrint C11 Printer CD ... 1-8 Chapter 1: Getting to Know Your Printer...

  • Page 14: Introduction

    Introduction Introduction DocuPrint C11 Color Inkjet Printer User Guide In this chapter, you will become familiar with the features of your printer and learn where to locate specific printer parts. Before you use your printer, make sure that you perform...

  • Page 15: Printer Features

    Printer Features Printer Features Your DocuPrint C11 has many features that will help you achieve the printing results you need for your specific print job. This section will help you become familiar with your printer’s features and capabilities. Print Speed...

  • Page 16: Resolutions With Selected Media

    Intelligent color paper Manual 600 x 300 dpi resolution Resident Font DocuPrint C11 Color Inkjet Printer User Guide Table 1.1 lists resolution for selected media depending upon the image setting and the quality selected from the print driver. Fast/Save Ink...

  • Page 17: Character Sets

    Character Sets The following table lists the supported character sets for the DocuPrint C11 printer. Table 1.2 CP 210 Greece CP 437 International CP 850 Multilingual CP 851 Greece CP 852 Latin 2 CP 857 Turkey CP 860 Portugal CP 862 Hebrew...

  • Page 18: Connectivity

    Connectivity Printer Driver Software DocuPrint C11 Color Inkjet Printer User Guide The DocuPrint C11 comes with a Centronics parallel port that accepts a standard, bi-directional IEEE 1284 B-type interface cable. The printer’s parallel port supports Windows 95/98 Plug and Play standards.

  • Page 19: Printer Components

    Manual Feeder Slot Two Inkjet Print Cartridges (Color and Black) DocuPrint C11 CD-ROM Documentation The major components of the DocuPrint C11 are indicated in Figure 1.1 below. Figure 1.1 DocuPrint C11 printer components Chapter 1: Getting to Know Your Printer Printer Components...

  • Page 20: Docuprint Documentation

    • Supplies/Options Guide which lists consumables for your printer • Software License Agreement Your DocuPrint C11 was also packaged with a CD that contains the following information: • User Guide (electronic version of this book) • Printer Drivers The majority of driver documentation is provided via the Help files included with the drivers.

  • Page 21: Chapter 2 Loading Print Media

    Loading Print Media Printer Capacity ... 2-3 Main Tray ... 2-3 Manual Feeder Slot ... 2-3 Output Tray ... 2-3 Recommended Media ... 2-4 Media Weights ... 2-4 Media Sizes ... 2-5 Loading Media ... 2-7 Feed Sequence ... 2-7 Loading the Main Tray ...
  • Page 22 Loading Print Media DocuPrint C11 Color Inkjet Printer User Guide T-shirt Transfers ... 2-18 Note Cards ... 2-18...

  • Page 23: Printer Capacity

    Manual Feeder Slot Output Tray This chapter will help you understand what kinds of media you can use with the DocuPrint C11 and how to properly load paper and other media to create the documents you need. Table 2.1 lists the capacity of the Main Tray for various media.

  • Page 24: Recommended Media

    Recommended Media Recommended Media Media Weights DocuPrint C11 Color Inkjet Printer User Guide The C11 supports printing on: • Plain paper • Transparencies • High resolution/coated papers • Photo/glossy papers • Envelopes • Note cards • T-Shirt transfers • Banner paper...

  • Page 25: Media Sizes

    Media Sizes The printer cannot detect the size of the media you are inserting. Always verify that the size of the media you use corresponds to the setting in your printer driver. Table 2.2 lists the media sizes acceptable to the printer.
  • Page 26 Recommended Media DocuPrint C11 Color Inkjet Printer User Guide Table 2.2 Acceptable media sizes (continued) Media Size Envelope B5 176 x 125mm Envelope Com #10 4.13 x 9.5” Envelope C5 162.1 x 228.9mm Envelope C6 114 x 162mm Envelope DL...

  • Page 27: Loading Media

    1. Manual Feeder Slot 2. Main Tray If you select Manual in the printer driver, the paper can only be fed through the Manual Feeder Slot. If there is no paper in the Manual Feeder Slot, you must load a sheet before you can continue.

  • Page 28: Loading The Main Tray

    Loading the Main Tray Loading the Main Tray Loading Standard Size Media DocuPrint C11 Color Inkjet Printer User Guide This section includes instructions for loading paper into the Main Tray. Do NOT add new paper to paper that is already in the Main Tray without first removing and fanning it together with the paper you are loading.
  • Page 29 Place a stack of paper in the tray with the print side down and the top edge going in first. Do not overload the tray. Push the width guides until they touch the edges of the paper. Slide the length guide up until it touches the bottom edge of the paper.

  • Page 30: Loading Envelopes Or Small Format Media

    Loading the Main Tray Loading Envelopes or Small Format Media 2-10 DocuPrint C11 Color Inkjet Printer User Guide Lift the Output Tray. Flip up the Small Format Media Guide. Slide the length guide out toward you. Push the width guides open.
  • Page 31 Place a stack of envelopes in the tray. Envelopes must be inserted with their short side as the leading edge, the printing side face down, and the sealing flap on the left. Push the width guides until they touch the edges of the envelope.

  • Page 32: Loading Banners

    Loading the Main Tray Loading Banners 2-12 DocuPrint C11 Color Inkjet Printer User Guide The following figures illustrate how to load Banners. Lift the Output Tray. Slide the length guide out toward you. Push open the width guides. Load a stack of banner paper into the tray. Make sure the banner paper is at least one letter-size page longer the number of pages required to print your banner.
  • Page 33 Push the width guides until they touch the edges of the paper. Slide the length guide forward until it touches the bottom edge of the paper stack. Then lower the output tray and pull down the End Stop. Chapter 2: Loading Print Media Loading the Main Tray 2-13...

  • Page 34: Loading Media Through The Manual Feeder Slot

    Loading Media through the Manual Feeder Slot Loading Media through the Manual Feeder Slot 2-14 DocuPrint C11 Color Inkjet Printer User Guide Single sheets can be loaded through the Manual Feeder Slot. This illustration demonstrates the loading positions for feeding a single sheet into the printer through the Manual Feeder Slot.

  • Page 35: Media Selection Tips

    Buy quality paper designed for inkjet printer use with a surface that will enhance your output. Paper designed for laser printer use can smear because it is not able to absorb ink. • Make sure paper feeds smoothly. It should not be restricted too tightly by paper guides nor should it be too loose when it is fed into the printer.
  • Page 36 Media Selection Tips 2-16 DocuPrint C11 Color Inkjet Printer User Guide • When using user-defined, non-standard size paper, remember to select the appropriate paper type in your printer driver. • Heavily printed pages tend to curl and may not stack correctly.

  • Page 37: Special Printing Media

    Special Printing Media Special Printing Media For optimum printing quality, you should always use printing media specifically indicated for inkjet printers. See the Supplies/Options Guide for recommended media types. Envelopes You can insert up to 25 envelopes in the Main Tray. You must use the Small Format Media Guide when you insert envelopes in the Main Tray.

  • Page 38: T-Shirt Transfers

    T-shirt Transfers Note Cards 2-18 DocuPrint C11 Color Inkjet Printer User Guide Always use T-shirt transfers specifically designed for inkjet printers so they can absorb the ink correctly. You can insert up to five transfer sheets at a time through the Main Tray.

  • Page 39: Chapter 3 Printing

    Printing Printer Driver Settings ... 3-2 Driver Features ... 3-2 Optimum Printer Driver Settings ... 3-5 Operator Panel Features ... 3-7 Printer Buttons ... 3-8 Basic Functions ... 3-8 Special Functions ... 3-9 Indicator Light ... 3-10 Instructions on the Printer ... 3-12 On the Printer Casing ...

  • Page 40: Printer Driver Settings

    A color calibration in the driver is set specifically for each of the different types of media handled, so an incorrect setting will result in less satisfactory output. The DocuPrint C11 driver supports the features listed in Table 3.1. Description and Values...
  • Page 41 • Grayscale: Causes the document to be printed in shades of gray (monochrome). Paper size Provides a pull down list of the standard paper sizes that can be used on the printer. You can select User Defined from this list to enter the size information for paper not listed.
  • Page 42 • Manual: Paper can only be fed from the Manual Feeder Slot. If paper is not inserted in the slot, the Printer Monitor displays the message “The printer is out of paper” and the Indicator Light blinks. You must then insert paper into the Manual Feeder Slot and press the •...

  • Page 43: Optimum Printer Driver Settings

    Black Text, Color Graphics/Charts and Photos Plain Normal Coated Normal Coated High Quality Coated High Quality Table 3.2 lists recommended Printer Settings based upon the document elements and the paper type. Image Printing Setting Resolution Grayscale & 300 x 600 Intelligent Color Grayscale &...
  • Page 44 Paper Type Quality Type Setting Photographs Plain Normal Coated Normal Photographic High Quality DocuPrint C11 Color Inkjet Printer User Guide Image Printing Comments Setting Resolution Intelligent Color 600 x 600 Photo realistic colors Manual > Photo 600 x 600 Photo realistic colors Manual >...

  • Page 45: Operator Panel Features

    Operator Panel Features Figure 3.1 DocuPrint C11 Operator Panel Indicator Light Resume Button Power Button Figure 3.1 shows the DocuPrint C11 Operator Panel. Operator Panel Features Chapter 3: Printing...

  • Page 46: Printer Buttons

    Buttons–Basic functions Function Printer on/off Paper control DocuPrint C11 Color Inkjet Printer User Guide The operation of the Power and Resume buttons depend on the printer’s state. Table 3.3 lists the basic functions of the buttons on the DocuPrint C11.

  • Page 47: Special Functions

    • Press and release the RESUME button nine times. • Then release the POWER button. To exit from this function, you must Power Off the printer. • Press and hold down the POWER • Press and release the RESUME button two times.

  • Page 48: Indicator Light

    Once the cartridges are installed, the printer initializes and the Indicator Light remains lit without flashing. Each time the printer is powered on, the Indicator Light flashes rapidly while the printer initializes. The light then remains on without flashing. After approximately two minutes of inactivity, the printer enters Energy Saver mode, but the Indicator light remains lit.
  • Page 49 Check for the following conditions and perform the appropriate corrective action: Flashing rapidly • If the printer is out of paper, load paper and press the • If paper is jammed, clear the jam and press the • If a print cartridge is installed in the incorrect carriage or not installed, replace or reposition the cartridge.

  • Page 50: Instructions On The Printer

    Inside of Cover 3-12 DocuPrint C11 Color Inkjet Printer User Guide The DocuPrint C11 has two instruction templates: one on the printer casing under the cover, the other inside the cover. The large black dot indicates that a black print cartridge should be installed in the right cartridge carriage.

  • Page 51: Chapter 4 Maintaining The Printer

    Maintaining the Printer Print Cartridge Care and Precautions ... 4-2 Removing and Replacing Print Cartridges ... 4-3 Cleaning Print Cartridges ... 4-7 Chapter 4: Maintaining the Printer...

  • Page 52: Print Cartridge Care And Precautions

    Print Cartridge Care and Precautions Print Cartridge Care and Precautions DocuPrint C11 Color Inkjet Printer User Guide Follow these procedures for optimum care of the print cartridges: • Always keep print cartridges sealed in their packages until they are ready to be used.

  • Page 53: Removing And Replacing Print Cartridges

    Removing and Replacing Print Cartridges Removing and Replacing Print Cartridges You should remove a print cartridge from the printer under only two conditions: • To replace it, or • To reinsert it in a situation where it is not printing correctly.
  • Page 54 Removing and Replacing Print Cartridges DocuPrint C11 Color Inkjet Printer User Guide To move the cartridge carrier into position: • Press and hold the POWER • Press and release the RESUME • Then release the POWER button. If the cartridge carrier returns to the left side of the printer, repeat the above steps.
  • Page 55 Do not touch the copper contact area! Hold the cartridge with the word Xerox towards you. Insert the cartridge into the correct receptacle which is labeled with three small dots above the color cartridge receptacle and one large black dot above the black cartridge receptacle.
  • Page 56 Removing and Replacing Print Cartridges DocuPrint C11 Color Inkjet Printer User Guide Gently push the print cartridge down and back toward the green release lever until the cartridge clicks into place. There will be a pause of about 60 seconds, during which the Indicator Light flashes.

  • Page 57: Cleaning Print Cartridges

    Cleaning Print Cartridges Print cartridges are cleaned automatically at regular intervals when the printer is powered on. This operation clears the print cartridge nozzles guaranteeing ink flow. If you have a problem with the print quality that is not solved by this automatic nozzle clearing operation, perform “Cleaning print cartridges”...
  • Page 58 Cleaning Print Cartridges DocuPrint C11 Color Inkjet Printer User Guide Clean the electrical contacts both on the print cartridge and in the cartridge receptacle with a slightly damp, lint-free cloth taking care not to touch the nozzles. Re-insert the print cartridge into the printer, lock it into position, and close the cover.
  • Page 59 Dampen a lint-free cloth with clean water. Squeeze it to remove any excess water. Open the printer cover. Position, release and remove the print cartridge See “Removing and Replacing Print Cartridges” (page 4-3), Step 1 to Step 4. Chapter 4: Maintaining the Printer Cleaning Print Cartridges...
  • Page 60 Cleaning Print Cartridges 4-10 DocuPrint C11 Color Inkjet Printer User Guide Holding the print cartridge with the nozzles facing downwards, blot it against the cloth, pressing lightly. Repeat the blotting operation a few times on different areas of the cloth.

  • Page 61: Chapter 5 Troubleshooting

    Troubleshooting Introduction ... 5-2 Error Condition Indicators ... 5-2 Transporting the Printer ... 5-2 Printer Problems ... 5-3 Printer Operation Problems ... 5-4 Print Cartridge Alignment ... 5-8 Windows 95/98 and NT4.0 ... 5-8 Windows 3.1x ... 5-9 Alignment Procedure Notes ... 5-10...

  • Page 62: Introduction

    Error Condition Indicators Transporting the Printer DocuPrint C11 Color Inkjet Printer User Guide Your printer is designed to require only minimum maintenance. However, frequent use requires a number of simple printer-care operations. During normal printer operation, an error condition will be signaled by the rapid flashing of the indicator light.

  • Page 63: Printer Problems

    Sometimes printer problems are very simple to solve. When you have a problem, make sure that: • The power cord is plugged into the printer and an electrical outlet. • The electrical outlet is not turned off by any switch or breaker.

  • Page 64: Printer Operation Problems

    The ink is not sufficiently dry before the page is delivered to the output page. • Use the printer setting Activate Dry Delay Time to allow more time between prints to provide more time for drying. You can find this setting in the Printer Monitor under the Printer Care tab.
  • Page 65 1. Check that the carriage path is clear. 2. Try switching the printer off and then on again. 3. Unplug the printer and wait about 10 seconds, then plug the printer back in and press POWER. 4. Disconnect the printer from the computer.
  • Page 66 - In Windows NT 4.0, check the Ports tab. - In Windows 3.1x, check the C11 Spool Manager settings. • If you have an ECP-type computer, verify the printer port setting on it is LPT Printer Port. If necessary, change this setting as follows: 1.
  • Page 67 2. Repeat the correct key sequence - Refer to “Special Functions” (page 3-9), or - Click the appropriate button on the Printer Care tab in the Printer Monitor If the Indicator Light flashes rapidly, either: • There is no paper in the printer, or •...

  • Page 68: Print Cartridge Alignment

    Test 1 and one for Test 2. To align print cartridges under Windows 95/98: Select the DocuPrint C11 Printer Monitor from the Xerox DocuPrint C11 program group. Click on the Printer Monitor tab.

  • Page 69: Windows 3.1X

    To align print cartridges under Windows 3.1x: Double click the Main icon in the Program Manager. Double Click the Print Manager icon. Select the DocuPrint C11 printer driver from the list. Select Options/Printer Setup from the menu bar. Select the DocuPrint C11 printer from the list.

  • Page 70: Alignment Procedure Notes

    Alignment Procedure Notes 5-10 DocuPrint C11 Color Inkjet Printer User Guide 1. This operation takes about 3 minutes and requires at least 2 sheets of paper. (The first sheet, for printing Test 1, can be re-inserted before you print Test 2.) 2.

  • Page 71: Appendix A Printer Specifications

    Printer Specifications Appendix A: Printer Specifications...
  • Page 72 • Printer off – maximum 2 watts • Printer on standby – maximum 6 watts • Typical printer operation – 26 watts DocuPrint C11 Color Inkjet Printer User Guide Description F (15 to 35 Table A.1 Page 1 of 3...
  • Page 73 Table A.1 DocuPrint C11 Features (continued) Feature Up to 1200 x 1200 dpi Print addressibility Maximum print 9 ppm in black speed/pages per 5 ppm in color minute (ppm) Fonts Courier Orientation: Portrait and Landscape Pitch: 5, 10, 20 cpi...
  • Page 74 Printer memory Interface Parallel (Bi-directional IEEE 1284 B-type) Windows 3.1x/95: 486 and 8 MB RAM Minimum system requirements Windows 98/NT 4.0: Pentium and 16 MB RAM DocuPrint C11 Color Inkjet Printer User Guide Description Table A.1 Page 3 of 3...

  • Page 75: Appendix B Notices And Certifications

    Notices and Certifications Appendix B: Notices and Certifications...

  • Page 76: Electronic Emission Notices

    DocuPrint C11 Color Inkjet Printer User Guide Federal Communications Commission (FCC) Compliance Information Statement The DocuPrint C11 has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the...
  • Page 77 If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: •...
  • Page 78 Electronic Emission Notices DocuPrint C11 Color Inkjet Printer User Guide Industry Canada Compliance Statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Class “B” Product: (Reference ICES-003 Annex) This Class “B” digital apparatus complies with Canadian ICES-003.
  • Page 79 9296. Table B.1 1-Meter Average Sound Pressure, dBA Fast/Save Ink Quality (300 dots per inch [dpi]) Printing 52 dBA Idling The printer is silent while idling. Appendix B: Notices and Certifications Electronic Emission Notices Normal Quality (600 dpi) 50 dBA...
  • Page 80 This feature will cut the energy used by up to 50 percent. The DocuPrint C11 product meets the Energy Star guidelines for energy efficiency.
  • Page 81 Loading 2-17 Components 1-7 Connectivity 1-6 Copies Driver setting 3-2 Courier font 1-4 Custom media sizes 2-6 Xerox DocuPrint C11 Color Inkjet Printer User Guide Demo Page Printing 3-9 DocuPrint C11 Printer CD 1-8 Driver settings 3-2 Printer Care 3-4 Envelopes...
  • Page 82 Transparencies 2-17 T-shirt transfers 2-18 Media weights 2-4 Manual 1-4, 3-3 Manual feed setting 2-7 IX-2 Xerox DocuPrint C11 Color Inkjet Printer User Guide Manual Feeder Slot Capacity 2-7 Loading single sheets 2-14 Media weights 2-4 Media Supported types 2-4...
  • Page 83 Quick Installation Guide 1-8 Recommended media Media weights 2-4 Removing and replacing print cartridges 4-3 to 4-6 Resident font 1-4 Resolution 1-3, 1-4 Fast Quality 1-4 High Quality 1-4 Image Setting 1-4 Normal 1-4 Xerox DocuPrint C11 Color Inkjet Printer User Guide IX-3...
  • Page 84 Software License Agreement 1-8 Special printing media Selection criteria 2-17 Supplies/Options Guide 1-8 Test Page Printing 3-9 Transparencies Loading 2-17 Transporting the printer 5-2 T-shirt transfers Loading 2-18 User Guide 1-8 IX-4 Xerox DocuPrint C11 Color Inkjet Printer User Guide...

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