You Cannot Access The Internet; Check The Wan Ip Address - NETGEAR BR500 User Manual

You cannot access the Internet

If you can access your router but not the Internet, check if the router can obtain an IP
address from your Internet service provider (ISP).

Check the WAN IP address

Unless your ISP provides a fixed IP address, your router requests an IP address from the
ISP. You can determine whether the request was successful using the Dashboard.
To check the WAN IP address:
1. Launch a web browser from a computer or mobile device that is connected to the
router network.
2. Enter https://www.routerlogin.net.
Your browser might display a security message, which you can ignore. For more
information, see Log in to the local browser interface on page 16.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The password is the one that you specified when you set
up your router. If you didn't change the password, enter password. The user name
and password are case-sensitive.
The Dashboard displays.
4. In the PORTS STATUS pane, click the CONNECTION STATUS tab.
The connection status information displays.
Note: The information that displays depends on the type of Internet connection. If
the Internet connection is PPPoE, PPTP, or L2TP, other information might display
than if the Internet connection is an IP address that the ISP assigns dynamically (the
most common situation).
5. Check to see that a valid IP address is shown in the IP address field..
If 0.0.0.0 is shown, your router did not obtain an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your
modem to recognize your new router by restarting your network. For more information,
see Sequence to restart your network on page 149.
Troubleshooting
Insight Instant VPN Router BR500
153 User Manual