You Cannot Access The Internet - NETGEAR Nighthawk AX6 User Manual

Nighthawk AX6 AX2700 WiFI Cable Modem Router Model CAX30
• If you are attempting to set up your NETGEAR modem router as a replacement for
an ADSL gateway in your network, the modem router cannot perform many gateway
services. For example, the router cannot convert ADSL or cable data into Ethernet
networking information. NETGEAR does not support such a configuration.

You cannot access the Internet

When your modem router cannot access the Internet and your Online LED is on, activate
your modem router by registering the cable MAC address of your modem router with
your cable Internet provider. For instructions for registering, see Install and Activate
Your Modem Router on page 14.
If you already activated the modem router and can access it, but not the Internet, check
to see if the modem router can obtain a WAN IP address from your Internet service
provider (ISP). Unless your ISP provides a fixed IP address, your router requests an IP
address from the ISP. You can determine whether the request was successful using the
modem router web interface.
To check your IP address:
1. Launch a web browser from a computer or mobile device that is connected to the
router network.
2. Select an external site such as https://www.netgear.com/.
3. Enter http://www.routerlogin.net.
A login window opens.
4. Enter the modem router admin user name and password.
The user name is admin. The password is the one that you specified the first time
that you logged in. The user name and password are case-sensitive.
The BASIC Home page displays.
5. Click the ADVANCED tab.
The ADVANCED Home page displays.
6. Check to see that an IP address is shown for the Internet port. If 0.0.0.0 is shown,
your modem router did not obtain an IP address from your ISP.
If your modem router is still unable to obtain an IP address from the ISP, the problem
might be one of the following:
• Your cable modem router hasn't activated successfully. Contact your ISP.
• Your cable modem router doesn't connect to the proper cable outlet. Make sure
the Online LED is lit.
Troubleshooting 124 User Manual