NETGEAR Orbi User Manual
  1. Manuals
  2. Brands
  3. NETGEAR Manuals
  4. Network Router
  5. Orbi
  6. User manual

NETGEAR Orbi User Manual

High-performance ac3000 tri-band wifi system
Hide thumbs Also See for Orbi:
Table of Contents

Advertisement

Quick Links

Orbi
High-Performance AC3000
Tri-band WiFi System
Us e r Manual
November 2016
202-11675-02
350 East Plumeria Drive
San Jose, CA 95134
USA

Advertisement

Table of Contents
loading

Related Manuals for NETGEAR Orbi

Summary of Contents for NETGEAR Orbi

  • Page 1 Orbi High-Performance AC3000 Tri-band WiFi System Us e r Manual November 2016 202-11675-02 350 East Plumeria Drive San Jose, CA 95134...
  • Page 2 Thank you for purchasing this NETGEAR product. You can visit to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources. Conformity http://kb.netgear.com/app/answers/detail/a_id/11621.

  • Page 3: Table Of Contents

    Orbi Kit LEDs ............9 Optional Orbi Add-On Satellite LEDs....... . . 10 Connect Your Router.
  • Page 4 Orbi High-Performance AC3000 Tri-band WiFi System Chapter 4 Control Access to the Internet Set Up Parental Controls ..........41 Allow or Block Access to Your Network .
  • Page 5 Orbi High-Performance AC3000 Tri-band WiFi System Recover the admin Password......... . 82 View Router Status .
  • Page 6 Orbi High-Performance AC3000 Tri-band WiFi System The Router and Satellite Do Not Sync ....... . . 114 Cannot Log In to the Router .

  • Page 7: Chapter 1 Overview

    The Orbi™ High-Performance AC3000 Tri-band WiFi System creates dedicated high-speed WiFi connections to your Internet service. The Orbi system includes a router and a satellite. The router connects to your modem or gateway. The satellite extends the WiFi signal throughout your home.

  • Page 8: Orbi Router And Satellite Overview

    Orbi High-Performance AC3000 Tri-band WiFi System Orbi Router and Satellite Overview The top of the Orbi router is blue. The top of the Orbi satellite is white. Router Satellite Figure 1. Orbi router and satellite, front and back views 1. Ring LED (not shown in image) 5.

  • Page 9: Led Behavior

    Orbi High-Performance AC3000 Tri-band WiFi System LED Behavior The Orbi kit comes with a router and a satellite. You can also purchase Add-On Orbi Satellites (sold separately). When you sync a satellite to the router, the LED behavior for a Satellite that comes in a kit is different from the LED behavior for add-on satellites.

  • Page 10: Optional Orbi Add-On Satellite Leds

    Orbi High-Performance AC3000 Tri-band WiFi System Optional Orbi Add-On Satellite LEDs You can purchase add-on Orbi satellites (sold separately) and add them to your Orbi network. Table 2. Orbi Add-On Satellite LED description LED Behavior Power The Power LED is located above the Power On/Off button on the rear panel.

  • Page 11: Place Your Satellite

    Place Your Satellite We recommend that you place your satellite in the middle of your home. Figure 2. Single-story house with the Orbi satellite placed in the center Figure 3. Multilevel house with the Orbi satellite placed upstairs Overview...

  • Page 12: Place A Satellite From An Orbi Kit

    Orbi High-Performance AC3000 Tri-band WiFi System If you are using more than one Orbi satellite, place the Orbi router in the middle of your home with the satellites placed in separate locations. Orbi satellite Orbi satellite Orbi router I N T E R N E T...

  • Page 13: Place And Sync An Add-On Satellite

    Orbi High-Performance AC3000 Tri-band WiFi System Place and Sync an Add-On Satellite If you already set up an Orbi router and satellite are adding an optional add-on satellite (sold separately) follow these steps. To place and sync your satellite: ...

  • Page 14: Chapter 2 Connect To The Network And Access The Router

    Access the Router This chapter contains the following sections: • Connect to the Network • Types of Logins • Use a Web Browser to Access the Router • Change the Language • Access the Orbi Router With NETGEAR genie App...

  • Page 15: Connect To The Network

    Orbi High-Performance AC3000 Tri-band WiFi System Connect to the Network You can connect to the Orbi network through a wired or WiFi connection. If you set up your computer to use a static IP address, change the settings so that it uses Dynamic Host Configuration Protocol (DHCP).

  • Page 16: Labels

    Orbi High-Performance AC3000 Tri-band WiFi System Within two minutes, on your WiFi-enabled computer or mobile device, press its WPS button or follow its instructions for WPS connections. Your computer or mobile device connects to the WiFi network. Labels The router label shows the login information, the WiFi network name and password, the router’s MAC address, and the router’s serial number.

  • Page 17: Use A Web Browser To Access The Router

    When you connect to the network (either with WiFi or with an Ethernet cable), you can use a web browser to access the router to view or change its settings. The first time you access the router, the NETGEAR installation assistant automatically checks to see if your router can connect to your Internet service.

  • Page 18: Log In To The Router

    Contact your ISP to verify that you are using the correct configuration information. c. Read Chapter 10, Troubleshooting. If problems persist, register your NETGEAR product and contact NETGEAR technical support. Log In to the Router When you first connect to your router and launch a web browser, the browser automatically displays the router’s web page.

  • Page 19: Change The Language

    When prompted, click the OK button to confirm this change. The page refreshes with the language that you selected. Access the Orbi Router With NETGEAR genie App The genie app is the easy dashboard for managing, monitoring, and repairing your home network.

  • Page 20: Chapter 3 Specify Your Internet Settings

    Specify Your Internet Settings Usually, the quickest way to set up the router to use your Internet connection is to allow Orbi to detect the Internet connection when you first access the router with a web browser. You can also customize or specify your Internet settings.

  • Page 21: Use The Internet Setup Wizard

    Orbi High-Performance AC3000 Tri-band WiFi System Use the Internet Setup Wizard You can use the Setup Wizard to detect your Internet settings and automatically set up your router. To use the Setup Wizard:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 22: Manually Set Up The Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Manually Set Up the Internet Connection You can view or change the router’s Internet connection settings. Specify an Internet Connection Without a Login To specify the Internet connection settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 23: Specify An Internet Connection That Uses A Login

    Use This MAC Address. Enter the MAC address that you want to use. Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Chapter 10, Troubleshooting. Specify an Internet Connection That Uses a Login To view or change the basic Internet setup: ...
  • Page 24 Orbi High-Performance AC3000 Tri-band WiFi System Select Internet. Select the Does your Internet connection require a login Yes radio button. The page adjusts. From the Internet Service Provider menu, select the encapsulation method: The selections are PPPoE, PPTP, or L2TP.

  • Page 25: Specify Ipv6 Internet Connections

    Use This MAC Address. Enter the MAC address that you want to use. Click the Apply button. Your settings are saved. Click the Test button to test your Internet connection. If the NETGEAR website does not display within one minute, see Cannot Access the Internet on page 115.

  • Page 26: Requirements For Entering Ipv6 Addresses

    Orbi High-Performance AC3000 Tri-band WiFi System Your Internet service provider (ISP) can provide this information. For more information about IPv6 Internet connection, see the following sections: Use Auto Detect for an IPv6 Internet Connection on page 26 Use Auto Config for an IPV6 Internet Connection...
  • Page 27 Orbi High-Performance AC3000 Tri-band WiFi System From the Internet Connection Type menu, select Auto Detect. The router automatically detects the information in the following fields: • Connection Type. This field indicates the connection type that is detected. • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 28: Use Auto Config For An Ipv6 Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Use Auto Config for an IPV6 Internet Connection To set up an IPv6 Internet connection through auto configuration:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 29: Set Up An Ipv6 6Rd Tunnel Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Most people can leave this field blank, but if your ISP gave you a specific host name, enter it here. (Optional) In the DHCP Domain Name (If Required) field, enter a domain name. You can type the domain name of your IPv6 ISP. Do not enter the domain name for the IPv4 ISP here.
  • Page 30 Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6.

  • Page 31: Set Up An Ipv6 6To4 Tunnel Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System (Optional) Select the Use This Interface ID check box and specify the interface ID that you want to be used for the IPv6 address of the router’s LAN interface. If you do not specify an ID here, the router generates one automatically from its MAC address.

  • Page 32: Set Up An Ipv6 Pass Through Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System The router automatically detects the information in the Router’s IPv6 Address on LAN field. This field shows the IPv6 address that is acquired for the router’s LAN interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 33: Set Up An Ipv6 Fixed Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > IPv6. The IPv6 page displays. From the Internet Connection Type menu, select Pass Through.

  • Page 34: Set Up An Ipv6 Dhcp Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Configure the fixed IPv6 addresses for the WAN connection: • IPv6 Address/Prefix Length. The IPv6 address and prefix length of the router WAN interface. • Default IPv6 Gateway. The IPv6 address of the default IPv6 gateway for the router’s WAN interface.
  • Page 35 Orbi High-Performance AC3000 Tri-band WiFi System The IPv6 page displays. From the Internet Connection Type menu, select DHCP. The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface.

  • Page 36: Set Up An Ipv6 Pppoe Internet Connection

    Orbi High-Performance AC3000 Tri-band WiFi System • Use DHCP Server. This method passes more information to LAN devices, but some IPv6 systems might not support the DHCv6 client function. • Auto Config. This is the default setting. This setting specifies how the router assigns IPv6 addresses to the devices on your home network (the LAN).
  • Page 37 Orbi High-Performance AC3000 Tri-band WiFi System The router automatically detects the information in the following fields: • Router’s IPv6 Address on WAN. This field shows the IPv6 address that is acquired for the router’s WAN (or Internet) interface. The number after the slash (/) is the length of the prefix, which is also indicated by the underline (_) under the IPv6 address.

  • Page 38: Change The Mtu Size

    “fragmented” to accommodate the device with the smallest MTU. The best MTU setting for NETGEAR equipment is often the default value. In some situations, changing the value fixes one problem but causes another. Leave the MTU unchanged unless one of these situations occurs: •...
  • Page 39 Table 3. Common MTU sizes Application 1500 The largest Ethernet packet size. This setting is typical for connections that do not use PPPoE or VPN, and is the default value for NETGEAR routers, adapters, and switches. 1492 Used in PPPoE environments. 1472 Maximum size to use for pinging.

  • Page 40: Chapter 4 Control Access To The Internet

    Control Access to the Internet The router comes with a built-in firewall that helps protect your home network from unwanted intrusions from the Internet. This chapter includes the following sections: • Set Up Parental Controls • Allow or Block Access to Your Network •...

  • Page 41: Set Up Parental Controls

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up Parental Controls The first time that you select Parental Controls from the BASIC Home page, your browser goes to the Parental Controls website. You can learn more about Parental Controls or download the application.

  • Page 42: Allow Or Block Access To Your Network

    Orbi High-Performance AC3000 Tri-band WiFi System If you are creating an account, the Create a free OpenDNS account page displays. Do the following: a. Complete the fields. b. Click the Next button. After you log on or create your account, the filtering level page displays.

  • Page 43: Use Keywords To Block Internet Sites

    Orbi High-Performance AC3000 Tri-band WiFi System You must select this check box before you can specify an access rule and use the Allow and Block buttons. When this check box is cleared, all devices are allowed to connect, even if a device is in the blocked list.

  • Page 44: Delete Keywords

    Orbi High-Performance AC3000 Tri-band WiFi System Select ADVANCED > Security > Block Sites. Select a keyword blocking option: • Per Schedule. Turn on keyword blocking according to a schedule that you set. (See Schedule When to Block Internet Sites and Services on page 48.)

  • Page 45: Avoid Blocking On A Trusted Computer

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > Block Sites.

  • Page 46: Block Services From The Internet

    Orbi High-Performance AC3000 Tri-band WiFi System Block Services From the Internet You can block Internet services on your network based on the type of service. You can block the services all the time or based on a schedule. To block services: ...

  • Page 47: Manage Network Access Control Lists

    Orbi High-Performance AC3000 Tri-band WiFi System b. Enter the starting port and ending port numbers. • If the service uses a single port number, enter that number in both fields. • To find out which port numbers the service or application uses, you can contact the publisher of the application, ask user groups or newsgroups, or search on the Internet.

  • Page 48: Schedule When To Block Internet Sites And Services

    Orbi High-Performance AC3000 Tri-band WiFi System Schedule When to Block Internet Sites and Services When you schedule blocking, the same schedule is used to block sites and to block services. For information about how to specify what you want the router to block, see...
  • Page 49 Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Security > E-mail. Select the Turn Email Notification On check box.
  • Page 50 Orbi High-Performance AC3000 Tri-band WiFi System Click the Apply button. Your settings are saved. Logs are sent automatically. If the log fills before the specified time, it is sent. After the log is sent, it is cleared from the router memory. If the router cannot email the log and the log buffer fills, the router overwrites the log.

  • Page 51: Chapter 5 Optimize Performance

    Optimize Performance This chapter contains the following sections: • WiFi Multimedia Quality of Service • Improve Network Connections With Universal Plug N Play...

  • Page 52: Wifi Multimedia Quality Of Service

    Orbi High-Performance AC3000 Tri-band WiFi System WiFi Multimedia Quality of Service Wi-Fi Multimedia Quality of Service (WMM QoS) prioritizes WiFi voice and video traffic over the WiFi link. WMM QoS is automatically enabled for the router. WMM QoS prioritizes WiFi data packets from different applications based on four access categories: voice, video, best effort, and background.

  • Page 53: Improve Network Connections With Universal Plug N Play

    Orbi High-Performance AC3000 Tri-band WiFi System Improve Network Connections With Universal Plug N Play Universal Plug N Play (UPnP) helps devices, such as Internet appliances and computers, access the network and connect to other devices as needed. UPnP devices can automatically discover the services from other registered UPnP devices on the network.
  • Page 54 Orbi High-Performance AC3000 Tri-band WiFi System Table also displays what type of port is open and whether that port is still active for each IP address. To refresh the information in the UPnP Portmap Table, click the Refresh button. Optimize Performance...

  • Page 55: Chapter 6 Specify Network Settings

    Specify Network Settings This chapter includes the following sections: • View or Change WAN Settings • Set Up a Default DMZ Server • Change the Router’s Device Name • Change the LAN TCP/IP Settings • Specify the IP Addresses That the Router Assigns •...

  • Page 56: View Or Change Wan Settings

    Orbi High-Performance AC3000 Tri-band WiFi System View or Change WAN Settings You can view or configure wide area network (WAN) settings for the Internet port. You can set up a DMZ (demilitarized zone) server, change the maximum transmit unit (MTU) size, and enable the router to respond to a ping to its WAN (Internet) port.

  • Page 57: Dynamic Dns

    DNS service does not work because private addresses are not routed on the Internet. Set Up a New Dynamic DNS Account To set up Dynamic DNS and register for a free NETGEAR account:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network.

  • Page 58: Specify A Dns Account That You Already Created

    A message displays the Dynamic DNS status. Specify a DNS Account That You Already Created If you already own a Dynamic DNS account with NETGEAR, no-IP, or Dyn, you can set up the router to use your account. To set up Dynamic DNS if you already created an account: ...

  • Page 59: Change The Dynamic Dns Settings

    For a no-IP Dyn account, in the User Name field, enter the user name for your account. For a NETGEAR account at no-IP, in the Email field, type the email address for your account. In the Password (6-32 characters) field, type the password for your DDNS account.

  • Page 60: Set Up A Default Dmz Server

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Settings > Dynamic DNS.

  • Page 61: Change The Router's Device Name

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > WAN Setup. The WAN Setup page displays.

  • Page 62: Change The Lan Tcp/Ip Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Change the LAN TCP/IP Settings The router is preconfigured to use private IP addresses on the LAN side and to act as a DHCP server. The router’s default LAN IP configuration is as follows: •...

  • Page 63: Specify The Ip Addresses That The Router Assigns

    Orbi High-Performance AC3000 Tri-band WiFi System Change the RIP settings. Router Information Protocol (RIP) allows a router to exchange routing information with other routers. a. Select the RIP direction: Both. The router broadcasts its routing table periodically and incorporates information that it receives.

  • Page 64: Disable The Dhcp Server Feature In The Router

    Orbi High-Performance AC3000 Tri-band WiFi System Select ADVANCED > Setup > LAN Setup. Make sure that the Use Router as DHCP Server check box is selected. Specify the range of IP addresses that the router assigns: a. In the Starting IP Address field, type the lowest number in the range.

  • Page 65: Manage Reserved Lan Ip Addresses

    Orbi High-Performance AC3000 Tri-band WiFi System To disable the DHCP server feature in the router:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.
  • Page 66 Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup.

  • Page 67: Edit A Reserved Ip Address

    Orbi High-Performance AC3000 Tri-band WiFi System Edit a Reserved IP Address To edit a reserved address entry:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens.

  • Page 68: Custom Static Routes

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Setup > LAN Setup.

  • Page 69: Set Up A Static Route

    Orbi High-Performance AC3000 Tri-band WiFi System • The Destination IP Address and IP Subnet Mask fields specify that this static route applies to all 134.177.x.x addresses. • The Gateway IP Address field specifies that all traffic for these addresses will be forwarded to the ISDN router at 192.168.1.100.

  • Page 70: Edit A Static Route

    Orbi High-Performance AC3000 Tri-band WiFi System If the destination is a single host, type 255.255.255.255. Type the gateway IP address. This address must be on the same LAN segment as the router. Type a number from 1 through 15 as the metric value.

  • Page 71: Specify Basic Wifi Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Static Routes.

  • Page 72: Change The Wifi Password Or Security Level

    Orbi High-Performance AC3000 Tri-band WiFi System Select Wireless. To change the network name (SSID), type a new name in the Name (SSID) field. The name can be up to 32 characters long and it is case-sensitive. The default SSID is randomly generated and is on the router’s label.
  • Page 73 Orbi High-Performance AC3000 Tri-band WiFi System To change the WPA settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.

  • Page 74: Set Up A Guest Wifi Network

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up a Guest WiFi Network To set up a guest WiFi network:  Launch a web browser from a computer or WiFi device that is connected to the network. Enter orbilogin.com. A login window opens.

  • Page 75: View Or Change Advanced Wifi Settings

    Orbi High-Performance AC3000 Tri-band WiFi System View or Change Advanced WiFi Settings To view or change advanced WiFi settings:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens.

  • Page 76: Use The Router As A Wifi Access Point

    You can set up the router to run as an access point (AP) on the same local network as another router or gateway. For example, you can use the Orbi router as a WiFi access point that connects to a gateway or modem router that you already use for your Internet service. In this situation, you do not need to change the settings for the gateway or modem router.

  • Page 77: Generate A New Backhaul Password

    WiFi settings on each router. You can also turn off the WiFi radio on the other router or gateway and use the Orbi only for WiFi client access. Click the Apply button. The IP address of the router changes, and you are disconnected.

  • Page 78: Chapter 7 Manage Your Network

    Manage Your Network This chapter describes the router settings for administering and maintaining your router and home network. The chapter includes the following sections: • Update the Router Firmware • Change the admin Password • Recover the admin Password • View Router Status •...

  • Page 79: Update The Router Firmware

    Orbi High-Performance AC3000 Tri-band WiFi System Update the Router Firmware The router firmware (routing software) is stored in flash memory. You might see a message at the top of the genie pages when new firmware is available. You can respond to that message to update the firmware, or you can check to see if new firmware is available and update your product.

  • Page 80: Change The Admin Password

    Orbi High-Performance AC3000 Tri-band WiFi System Change the admin Password This feature let you change the default password that is used to log in to the router with the user name admin. This password is not the one that you use for WiFi access. The router label shows your unique WiFi network name (SSID) and password for WiFi access.

  • Page 81: Set Up Password Recovery

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up Password Recovery We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

  • Page 82: Recover The Admin Password

    Orbi High-Performance AC3000 Tri-band WiFi System Recover the admin Password We recommend that you enable password recovery if you change the password for the router user name admin. Then you can recover the password if it is forgotten. This recovery process is supported in Internet Explorer, Firefox, and Chrome browsers, but not in the Safari browser.

  • Page 83: Display Internet Port Statistics

    Orbi High-Performance AC3000 Tri-band WiFi System Click the ADVANCED tab. Display Internet Port Statistics To display Internet port statistics:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens.

  • Page 84: Check The Internet Connection Status

    Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • System Up Time. The time elapsed since the router was last restarted. • Port. The statistics for the WAN (Internet) and LAN (Ethernet) ports. For each port, the page displays the following information: Status.

  • Page 85: View And Manage Logs Of Router Activity

    Orbi High-Performance AC3000 Tri-band WiFi System The following information displays: • IP Address. The IP address that is assigned to the router. • Subnet Mask. The subnet mask that is assigned to the router. • Default Gateway. The IP address for the default gateway that the router communicates with.

  • Page 86: View Devices Currently On The Network

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Administration > Logs. The Logs page shows the following information: •...

  • Page 87: Monitor Internet Traffic

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select Attached Devices. The Attached Devices page displays devices that are connected to the router through Ethernet (using a wired connection) or connected to a WiFi band in the WiFi network.

  • Page 88: Manage The Router Configuration File

    Orbi High-Performance AC3000 Tri-band WiFi System Select the Enable Traffic Meter check box. To control the volume of Internet traffic, use either the traffic volume control feature or the connection time control feature: • Select the Traffic volume control by radio button and then select one of the following options: No Limit.

  • Page 89: Erase The Current Configuration Settings

    Orbi High-Performance AC3000 Tri-band WiFi System The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Administration > Backup Settings. Click the Back Up button.

  • Page 90: Restore Configuration Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Restore Configuration Settings To restore configuration settings that you backed up:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens.
  • Page 91 Orbi High-Performance AC3000 Tri-band WiFi System A login window opens. Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Remote Management.

  • Page 92: Use Remote Access

    Orbi High-Performance AC3000 Tri-band WiFi System Use Remote Access To use remote access:  Launch an Internet browser on a computer that is not on your home network. Type your router’s WAN IP address into your browser’s address or location field followed by a colon (:) and the custom port number.

  • Page 93: Chapter 8 Customize Internet Traffic Rules For Ports

    Customize Internet Traffic Rules for Ports You can use port forwarding and port triggering to set up rules for Internet traffic. You need networking knowledge to set up these features. This chapter includes the following sections: • Port Forwarding to a Local Server •...

  • Page 94: Port Forwarding To A Local Server

    Orbi High-Performance AC3000 Tri-band WiFi System Port Forwarding to a Local Server If your home network includes a server, you can allow certain types of incoming traffic to reach the server. For example, you might want to make a local web server, FTP server, or game server visible and available to the Internet.

  • Page 95: Add A Custom Port Forwarding Service

    Orbi High-Performance AC3000 Tri-band WiFi System In the Server IP Address field, enter the IP address of the computer that will provide the service. Click the Add button. The service displays in the list. Add a Custom Port Forwarding Service To add a custom service: ...

  • Page 96: Edit A Port Forwarding Service

    Orbi High-Performance AC3000 Tri-band WiFi System Specify the internal ports by one of these methods: • Leave the Use the same port range for Internal port check box selected. • Type the port numbers in the Internal port range field.

  • Page 97: Delete A Port Forwarding Entry

    Orbi High-Performance AC3000 Tri-band WiFi System Delete a Port Forwarding Entry To delete a port forwarding entry:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens.

  • Page 98: How The Router Implements The Port Forwarding Rule

    Orbi High-Performance AC3000 Tri-band WiFi System How the Router Implements the Port Forwarding Rule The following sequence shows the effects of a port forwarding rule: When you type the URL www.example.com in your browser, the browser sends a web page request message with the following destination information: •...
  • Page 99 Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > Port Forwarding/Port Triggering.

  • Page 100: Enable Port Triggering

    Orbi High-Performance AC3000 Tri-band WiFi System Enable Port Triggering To enable port triggering:  Launch a web browser from a WiFi-enabled computer or mobile device that is connected to the network. Enter orbilogin.com. A login window opens. Enter the router user name and password.
  • Page 101 Orbi High-Performance AC3000 Tri-band WiFi System An example is Internet Relay Chat (IRC). Your computer connects to an IRC server at destination port 6667. The IRC server not only responds to your originating source port, but also sends an “identify” message to your computer on port 113. Using port triggering, you can tell the router, “When you initiate a session with destination port 6667, you must also allow...

  • Page 102: Chapter 9 Use Vpn To Access Your Network

    Use VPN to Access Your Network You can use OpenVPN software to remotely access your router using virtual private networking (VPN). This chapter explains how to set up and use VPN access. This chapter includes the following sections: • Set Up a VPN Connection •...

  • Page 103: Set Up A Vpn Connection

    Orbi High-Performance AC3000 Tri-band WiFi System Set Up a VPN Connection A virtual private network (VPN) lets you use the Internet to securely access your network when you aren’t home. Secure remote access Internet Open VPN Client Figure 7. VPN provides a secure tunnel between your home network and a remote computer This type of VPN access is called a client-to-gateway tunnel.

  • Page 104: Install Openvpn Software

    Orbi High-Performance AC3000 Tri-band WiFi System The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service. The VPN Service page displays. Select the Enable VPN Service check box. By default, the VPN uses the UDP service type and uses port 12974. If you want to customize the service type and port, we recommend that you change these settings before you install the OpenVPN software.
  • Page 105 Orbi High-Performance AC3000 Tri-band WiFi System Click the For Windows button to download the OpenVPN configuration files. Visit openvpn.net/index.php/download/community-downloads.html to download the OpenVPN client utility. In the Windows Installer section of the page, double-click the openVPN-install-xxx.exe link. Download and install the Open VPN software on your computer, click the openVPN-install-xxx.exe file.
  • Page 106 For a client device with Windows 64-bit system, the VPN client is installed at C:\Programfiles\OpenVPN\config\ by default. For a client device with Windows, modify the VPN interface name to NETGEAR-VPN: a. On your computer, go to the Networks page. If you are using Windows 10, select Control Panel >...

  • Page 107: Install Openvpn Software On Your Mac Computer

    Orbi High-Performance AC3000 Tri-band WiFi System Install OpenVPN Software on Your Mac Computer You must install this software on each Mac computer that you plan to use for VPN connections to your router. To install VPN client software on your Mac computer: ...

  • Page 108: Install Openvpn Software On An Android Device

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service.

  • Page 109: Use A Vpn Tunnel On Your Windows Computer

    Orbi High-Performance AC3000 Tri-band WiFi System For more information, see Specify VPN Service in the Router on page 103. Click the FOR SMART PHONE button to download the OpenVPN configuration files. On your Android device, download and install the OpenVPN Connect app from the Google Play Store.

  • Page 110: Use Vpn To Access Your Internet Service At Home

    Orbi High-Performance AC3000 Tri-band WiFi System Tip: You can create a shortcut to the VPN program, then use the shortcut to access the settings and select the run as administrator check box.Then every time you use this shortcut, OpenVPN automatically runs with administrator privileges.

  • Page 111: Block Vpn Client Internet Access In The Router

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Select ADVANCED > Advanced Setup > VPN Service.

  • Page 112: Use A Vpn Tunnel To Access Your Internet Service At Home

    Orbi High-Performance AC3000 Tri-band WiFi System Select the Enable VPN Service radio button. Scroll down to the Clients will use this VPN connection to access section, and select the Home Network only radio button. This is the default setting.The VPN connection is only to your home network, not to the Internet service for your home network.

  • Page 113: Chapter 10 Troubleshooting

    Troubleshooting This chapter provides information to help you diagnose and solve problems you might experience with your router. If you do not find the solution here, check the NETGEAR support site at support.netgear.com for product and contact information. This chapter includes the following sections: •...

  • Page 114: Quick Tips

    To sync the router and the satellite:  Place the satellite in the same room as the Orbi router. Use this satellite location only during the sync process. Connect the satellite to a power source. If the Power LED on the back of the satellite does not light, press the Power On/Off button.

  • Page 115: Cannot Log In To The Router

    Cannot Log In to the Router Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you do not want to use a WiFi connection, you can connect your computer to the Orbi router with an Ethernet cable.

  • Page 116: Troubleshoot Internet Browsing

    Orbi High-Performance AC3000 Tri-band WiFi System Enter the router user name and password. The user name is admin. The default password is password. The user name and password are case-sensitive. The BASIC Home page displays. Click the ADVANCED tab. The ADVANCED Home page displays.

  • Page 117: Troubleshoot Pppoe

    Orbi High-Performance AC3000 Tri-band WiFi System Alternatively, you can configure your computer manually with a DNS address, as explained in the documentation for your computer. • The router might not be configured as the default gateway on your computer. Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer as the default gateway address.

  • Page 118: Wifi Connectivity

    Orbi High-Performance AC3000 Tri-band WiFi System WiFi Connectivity If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem: • Does the WiFi-enabled computer or mobile device that you are using find your WiFi network? If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does...

  • Page 119: Test The Path From Your Computer To A Remote Device

    Orbi High-Performance AC3000 Tri-band WiFi System If the path is not working, you see this message: Request timed out If the path is not functioning correctly, you might be experiencing one of the following problems: • Wrong physical connections For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are connected.
  • Page 120 Orbi High-Performance AC3000 Tri-band WiFi System • Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to that modem.

  • Page 121: Appendix A Supplemental Information

    Supplemental Information This appendix covers the following topics: • Factory Settings • Technical Specifications...

  • Page 122: Factory Settings

    Orbi High-Performance AC3000 Tri-band WiFi System Factory Settings You can return the router or the satellite to its factory settings. Use the end of a paper clip or a similar object to press and hold the Reset button on the back of the router or satellite for at least seven seconds.
  • Page 123 Orbi High-Performance AC3000 Tri-band WiFi System Table 4. Factory default settings for the router (continued) Feature Default Setting WiFi WiFi communication Enabled SSID name See router and satellite labels Security WPA2-PSK (AES) Broadcast SSID Enabled Transmission speed Auto Country/region United States in the US; otherwise, varies by region RF channel 2.4 GHz: Auto...

  • Page 124: Technical Specifications

    Orbi High-Performance AC3000 Tri-band WiFi System Technical Specifications Table 5. Router specifications Feature Description Data and routing protocols TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and SMB Power adapter • North America: 120V, 60 Hz, input •...

Table of Contents