Home View; Calls View; Contact Directory; Entering Data - Polycom VVX 300 Series User Manual

Polycom® VVX® 300 Series Business Media Phones user guide

Home view

Home view displays icons you can tap to
access phone functions.
Directories View
Directories view displays the following
four options:

Contact Directory

This contains any user and group
personal contact lists. Typically, this
would be contacts outside your
company.

Recent Calls

This is a list of recent calls. You can
select an entry and press the Dial key to
call that number.

Viewing Recent Calls

From Lines view, do one of the
following:
, select Directories, and select
• Press
Recent Calls to view your Recent Calls
list.
• Press the right arrow key to view the
recent Placed Calls.
• Press the left arrow key to view the
recent Received Calls.
• Press the down arrow key to view the
recent Missed Calls.
*VoIP phone emergency 9-1-1 features differ from traditional 9-1-1 services. Visit business.shaw.ca/smartvoice911 for more information.
• Press the up arrow key to view
Favorites.
From the Recent Calls list, press Sort
to sort and order calls, press Type to
display only certain calls, or select a call
record to call the person.
Broadsoft Enterprise Directory
This is a searchable list of all the users
within your company. You can select an
entry and press the Dial key to call that
number.
You can enter a name to search using
the phone's dial pad. To see the entire
directory, enter * into the search box.
From the Advanced search screen, you
can search in multiple ways, by first
or last name, phone number, or by
extension.
Note: If you do not wish to have
your name and number listed in the
Enterprise Directory, contact Shaw
Business Technical Support at
1-877-742-9249 to have your privacy
setting updated.

Calls view

If your phone has one or more calls, you
can access Calls view. Call color indicates
status:
• Medium grey—Active call
• Dark grey—Incoming call
• White—Held call
Use the up and down arrow keys to
select a call (highlight it). The soft keys
control the highlighted call.

Entering data

Use the dialpad keys to enter
information. To backspace, press
Backspace .
To type with the dialpad keys, press a
key repeatedly to view the character
options and stop to select.
To type other characters, press
Encoding or Mode. When using the
dialpad keys, use the 1, *, 0, and # keys.

About calls

Only one call can be active at one time.
You can use the handset, speakerphone,
or headset for calls. During a call, you
can change modes by picking up the
handset, or by pressing
If you navigate away from your call(s),
press to see Active Call or Calls view.
or